IBM Aptiva Handbook page 28

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There are times you may need additional assistance after
the 30-day "Up and Running" support period. You may also
require "How to" help and support as you use your Aptiva
PC. IBM PC HelpCenter technicians can assist you for a
fee. For more information, see "How and when do I purchase
additional support?" on page 2-8.
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In some cases, the Aptiva PC that you purchased may not
function as warranted. If this happens, during the period of
your warranty, the IBM PC HelpCenter will provide warranty
service for IBM factory-installed hardware.
Your Aptiva is subject to the terms of the IBM Statement of
Limited Warranty and IBM Program License Agreement
which are included with your computer. Read these terms
carefully.
If your computer needs to be serviced, please provide the
servicer with the Aptiva Product Recovery and Diagnostics
disc that came with your computer. This will help the servicer
to complete the required service.
If your computer is having a problem that is not covered by
the warranty, see "How and when do I purchase additional
support?" on page 2-8.
If your call is not covered by 30-day "Up and
Running" support or the warranty, you will be
Note:
required to provide a major credit card number for
support.
2-6 Chapter 2: HelpWare support and services
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The information in the following three steps will provide the
IBM PC HelpCenter technical support representative with
valuable information that will assist him/her when handling
your call. It will also help reduce the amount of time it takes
to diagnose problems and answer questions.
1.
Register your computer with the online IBM
Registration form that came installed on your
computer.
2.
If you are able to run the PC Doctor diagnostics, locate
the log file (the file type will be named.log) and have it
available for the technical support representative to
review.
3.
If you have not already done so, you will be required to
register your computer the first time you contact IBM.
You will be required to provide the following
information:
Name
Address
Telephone number
Machine type and model
(located on the bezel, under the lower left of CD-ROM)
Serial number
(located on the bezel, under the lower left of CD-ROM)
Registration number
(when you receive one)
Date of purchase