Support And Other Resources; Optional Service; Accessing Hewlett Packard Enterprise Support - HPE Edgeline EL300 Maintenance And Service Manual
Converged edge system
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Also See for Edgeline EL300:
- Getting started manual (36 pages) ,
- Setup and configuration manual (91 pages) ,
- Product end-of-life disassembly instructions (3 pages)
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Support and other resources
Optional service
Delivered by experienced, certified engineers, Hewlett Packard Enterprise support services help you keep your system up and
running with support packages tailored specifically for HPE Converged Edgeline systems. Hewlett Packard Enterprise support
services let you integrate both hardware and software support into a single package. A number of service level options are
available to meet your business and IT needs.
Hewlett Packard Enterprise support services offer upgraded service levels to expand the standard product warranty with easy-
to-buy, easy-to-use support packages that will help you make the most of your server investments. Some of the Hewlett
Packard Enterprise support services for hardware, software or both are:
•
Foundation Care – Keep systems running.
◦
6-Hour Call-to-Repair
◦
4-Hour 24x7
◦
Next Business Day
•
Proactive Care – Help prevent service incidents and get you to technical experts when there is one.
◦
6-Hour Call-to-Repair
◦
4-Hour 24x7
◦
Next Business Day
•
Deployment service for both hardware and software
•
Hewlett Packard Enterprise Education Services – Help train your IT staff.
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The time commitment for this repair service might vary depending on the site's geographical region. For more service
information available in your site, contact your local Hewlett Packard Enterprise support center.
For more information on Hewlett Packard Enterprise support services, see the Hewlett Packard Enterprise website.
Accessing Hewlett Packard Enterprise Support
•
For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
http://www.hpe.com/info/assistance
•
To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website:
http://www.hpe.com/support/hpesc
Information to collect
•
Technical support registration number (if applicable)
•
Product name, model or version, and serial number
•
Operating system name and version
•
Firmware version
•
Error messages
•
Product-specific reports and logs
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Support and other resources
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