IBM Aptiva Series Handbook page 4

Part 2: Support information
Chapter 2: HelpWare support and services .......................................... 2-1
What do I do first? ............................................................................................................................... 2-1
What is IBM HelpWare? ................................................................................................................ 2-1
Need quick help? ........................................................................................................................... 2-1
What can I do on my own? ............................................................................................................ 2-1
Printed documentation ............................................................................................................. 2-2
Online documentation .............................................................................................................. 2-2
Software ................................................................................................................................... 2-2
How do I get help electronically? ........................................................................................................ 2-3
Electronic support .......................................................................................................................... 2-3
Internet ..................................................................................................................................... 2-3
Online services ......................................................................................................................... 2-3
Bulletin boards .......................................................................................................................... 2-4
Automated fax .......................................................................................................................... 2-4
How and when do I contact the IBM PC HelpCenter? ........................................................................ 2-5
What help can I get by telephone? ................................................................................................ 2-5
30 day "Up and Running" support ............................................................................................ 2-5
Software technical support ....................................................................................................... 2-5
Additional support ..................................................................................................................... 2-6
Hardware warranty service ....................................................................................................... 2-6
Before you call... ........................................................................................................................... 2-6
How and when do I purchase additional support? .............................................................................. 2-8
Purchasing additional HelpWare services ..................................................................................... 2-8
You can purchase support in the following ways: .................................................................... 2-8
To order additional support packages: ..................................................................................... 2-9
For more information ..................................................................................................................... 2-9
Part 3: Controlling system settings
Chapter 3: Getting started with your Aptiva computer ........................ 3-1
Controlling monitor settings ................................................................................................................ 3-1
Getting the best performance from your monitor ........................................................................... 3-2
Power saver feature ...................................................................................................................... 3-2