Page 2 IBM may make improvements and/or changes in the product(s) and/or program(s) at any time. Address comments about this publication to IBM HelpCenter – Aptiva PC, IBM Corporation, 3039 Cornwallis Rd., Dept. BM1/203, Research Triangle Park, NC 27709-2195 USA.
Page 3: Table Of Contents
Table of contents Notices ....................xi Safety information ..........................xi Ergonomic information ........................xii Arranging a comfortable and productive work area ............... xii Arranging your work area ......................xiii Choosing a chair ........................xiii Positioning the monitor ......................xiii Positioning the keyboard ......................xiv Positioning the mouse ......................
Page 4 Online services ......................... 2-3 Bulletin boards .......................... 2-4 Automated fax .......................... 2-4 How and when do I contact the IBM PC HelpCenter? ................ 2-5 What help can I get by telephone? ....................2-5 30 day “Up and Running” support .................... 2-5 Software technical support .......................
Page 5 Connecting your modem to the telephone network ............... 3-9 Configuring your communications software ................... 3-10 Configuring your Aptiva computer for a connection to the Internet ............. 3-10 The IBM Global Network ....................... 3-11 The Microsoft Network ........................3-11 The Internet Connection Wizard ....................3-12 Chapter 4: Power management features ..........
Page 6 Exiting Setup ..........................5-6 Setup parameters ..........................5-7 Disk drives ............................. 5-7 Diskette drive (A or B) ......................5-7 IDE hard disk and CD-ROM drives ..................5-7 Devices and I/O Ports ........................5-9 Onboard communication ports ....................5-9 Onboard floppy disk controller ....................5-10 Onboard IDE primary channel ....................
Page 7 Part 4: Upgrading and replacing hardware Chapter 6: Preparing to upgrade ............6-1 Evaluating your new hardware ......................6-1 For conflicts with system resources used by adapter cards ............6-2 For conflicts with other system resources ..................6-2 Planning your hardware changes ....................... 6-3 Recording your changes ........................
Page 8 Removing drives ..........................7-13 Putting the system back together ....................... 7-14 Replacing the cover ........................7-14 Reconnecting peripherals ......................7-15 Updating the CMOS settings in Setup ....................7-16 For adapter cards .......................... 7-16 For drives ............................7-16 Chapter 8: Adding and replacing system board components ....8-1 Identifying the parts of the system board ....................
Page 9 Part 6: Technical reference Appendix A: Specification tables ............A-1 Memory map ............................A-1 System input/output addresses ......................A-2 System interrupts ..........................A-4 DMA channel assignments ......................... A-5 Serial port addresses .......................... A-6 Appendix B: Modem information ............B-1 Modem features ..........................B-1 Operating your modem ........................
Page 11: Notices
References in this publication to IBM products, programs, or PC has a power cord with a three-prong plug that is required to services do not imply that IBM intends to make these available in all ground metal parts. It is the responsibility of the person installing countries in which IBM operates.
Page 12: Ergonomic Information
Ergonomic information If your computer has a telephone connection, do not touch the telephone cords when there is lightning in the area. Do not use or store the computer in an area where it can become wet. Make sure all replacement parts have characteristics identical Arranging a comfortable and or equivalent to the original parts.
Page 13: Arranging Your Work Area
Arranging your work area Positioning the monitor Place the monitor at a comfortable viewing distance, usually When you arrange your computer, position your monitor and 20 to 24 inches away. You can use the length of your arm to keyboard directly in front of you. Try to position the mouse to the determine a comfortable viewing distance.
Page 14: Positioning The Keyboard
Move the mouse with your entire arm instead of only using your wrist. For more detailed information and tips about how to use your computer, refer to the tutorials on your computer or visit the IBM healthy computing web page at: http://www.pc.ibm.com/healthycomputing...
Page 15: Fcc Statement
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 16: United States Modem Regulations
Agreement , and Limited Warranty for Programs document for information on obtaining service. The telephone company may If your IBM Aptiva Personal Computer comes with a modem ask you to disconnect this equipment from the network until already installed, the following Federal Communications...
Page 17: Canadian Modem Regulations
Canadian modem regulations CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. Canadian Department of LOAD NUMBER (LN) Communications certification The load number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone label loop which is used by the device, to prevent overloading.
Page 18: Laser Compliance Statements
Laser compliance statements Les réparations de matériel homologué doivent être effectuées par un centre d’entretien canadien autorisé désigné par le fournisseur. La compagnie de télécommunications peut demander à l’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à...
Page 19: Trademarks
Trademarks The following terms are registered trademarks of the IBM Corporation in the United States or other countries or both: Aptiva HelpCenter HelpWare Operating System/2 OS/2 Windows is a trademark of Microsoft Corporation. Other company, product, and service names, which may be denoted by a double asterisk (**), may be trademarks or service marks of others.
Page 20 Notices...
Page 21: Part 1: Learning About This Book
Learning about this book This part contains an introduction to the Aptiva Handbook . Read this part to understand how to use this book and where to go if you need additional information. This part contains the following chapter: “Chapter 1: Using this book” on page 1-1 This chapter explains how the book is organized.
Page 23: Chapter 1: Using This Book
How this book is organized The Aptiva Handbook contains general information for all users of an IBM Aptiva Personal Computer. Once you have taken your computer out of the box and connected all the components, you can use this book as a guide to your computer’s hardware and as a problem-solving tool.
Page 24 Part 3: Controlling system settings Part 4: Upgrading and replacing hardware This part contains information to help you configure or This part contains information to help you add to or change reconfigure the hardware and hardware features that were the hardware that was installed in your computer at the installed in your computer at the factory.
Page 25 Part 5: Troubleshooting Part 6: Technical reference This part contains information to help you respond to This part contains technical information that you might need problems with the hardware, software, and features installed if you upgrade your computer’s hardware. It contains the in your computer at the factory.
Page 26: Presentation Conventions Used In This Book
Presentation conventions used in Where to find more information this book The following publications and online documentation contain more information about your computer: Setup Poster. This poster contains instructions to help This book uses the following highlighting conventions to you unpack, set up, and start using your computer. associate special meaning with text: Program License and Limited Warranty Example...
Page 27: Part 2: Support Information
This part contains the following chapter: “Chapter 2: HelpWare Support and services” on page 2-1 This chapter contains details on the IBM HelpWare support and services. It tells you what to do in case you need computer-related assistance or information.
Page 29: Chapter 2: Helpware Support And Services
These options are available from IBM different methods you can use to solve problems on your whenever you need help for as long as you own your IBM own. If you need to, you can still contact IBM for support.
Page 30: Printed Documentation
Online documentation IBM Update Connector Your computer also came with several online resources that This program allows you to connect to the IBM PC you can use to solve problems. HelpCenter to receive updates for some of the software that came with your system and download them.
Page 31: How Do I Get Help Electronically
Prodigy Internet If you want to use Prodigy to find information related to IBM products and services, use the Jump command. Type You can use the World Wide Web (WWW) to contact us on...
Page 32: Bulletin Boards
A catalog (approximately 40 pages) of Automated Fax topics is available. You can reach the IBM Personal Systems Group BBS 24 hours a day, 7 days a week. There is no charge from IBM to use the BBS. However, long distance telephone charges may apply.
Page 33: How And When Do I Contact The Ibm Pc Helpcenter
9-7 and you still software programs during the 30-day “Up and Running” need help, you may need to call the IBM PC HelpCenter. period, technical support representatives will help you install (or reinstall) the software that came with your computer if Depending on the type of problem, system experts are necessary.
Page 34: Additional Support
If you have not already done so, you will be required to Your Aptiva is subject to the terms of the IBM Statement of register your computer the first time you contact IBM. Limited Warranty and IBM Program License Agreement You will be required to provide the following which are included with your computer.
Page 35 In Canada, call 1-800-565-3344. To find your machine type and model as well as your In all other countries, contact your IBM reseller or IBM serial number, look on the bottom of the system unit. marketing representative for telephone numbers, services and hours of operation.
Page 36: Purchasing Additional Helpware Services
You can purchase support in the following ways: additional support? 900 number To receive immediate support from an IBM PC HelpCenter technical support representative, you can call the 1-900 Purchasing additional number. Your local telephone company will bill by the minute for each call.
Page 37: To Order Additional Support Packages
EPCS3 Follow the instructions given to complete the call. for a 10-incident pack EPCS10 In all other countries, contact your IBM reseller or IBM In all other countries, contact your IBM reseller or IBM marketing representative. marketing representative. How and when do I purchase additional support?
Page 38 2-10 Chapter 2: HelpWare support and services...
Page 39: Part 3: Controlling System Settings
Controlling system settings This part contains information to help you configure or reconfigure the hardware and hardware features that were installed in your computer at the factory. It contains the following chapters: “Chapter 3: Getting started with your Aptiva computer” on page 3-1 This chapter contains instructions for making adjustments to monitor and volume settings on your Aptiva computer.
Page 41: Chapter 3: Getting Started With Your Aptiva Computer
Getting started with your Aptiva computer Controlling monitor settings When you purchased and set up your IBM Aptiva Personal Computer, it was ready for you to use the first time you turned it on. As you begin to use your computer, though, you might want to make adjustments to your monitor and volume settings for optimal comfort and performance.
Page 42: Getting The Best Performance From Your Monitor
Getting the best performance Power saver feature from your monitor Your monitor documentation should indicate whether your monitor has a power saver feature. This feature may be Follow these guidelines to get the best performance from called Display Power Management Signaling (DPMS). With your monitor: DPMS, the monitor’s display goes blank if you have not used your computer for a predetermined period of time.
Page 43: Changing Display Settings
Changing display settings In the Display Properties window, click on the tab. Settings The first time you turn on your computer, it automatically In the Settings tab of the Display Properties window, you can selects common settings for your monitor. If your monitor set the following display properties: supports Display Data Channel (DDC), the computer automatically selects the best refresh rate your monitor can...
Page 44 Changing refresh rate settings for monitors The values you can choose for screen area (resolution) and colors will be limited by: with DDC support Your monitor’s maximum horizontal and vertical The refresh rate is the rate at which the entire image is frequencies.
Page 45: Tips For Choosing Display Properties
Changing refresh rate settings for monitors Tips for choosing display properties without DDC support Of the settings that your monitor supports, you should select If your monitor does not support the DDC feature, this rate is the ones that are most comfortable for you to work with. The automatically set to the default settings.
Page 46: Using The Windows Help Function To Select Display Properties
Controlling volume Using the Windows Help function to select display properties Windows Help provides instructions for choosing monitor If you purchased a multimedia computer with a CD-ROM settings. To select display properties, follow these steps: drive, your computer may have volume controls in up to three different locations: From the Windows 95 desktop, click on the Start...
Page 47: Adjusting The Headphone Volume
CD-ROM drive to adjust the volume of the headphones. This volume control adjusts On some IBM Aptiva PCs, a headphone jack and a the volume of the headphones, but not the speakers. If volume control are located on the CD-ROM drive on the you want to turn the speaker volume down while using front of the computer’s system unit.
Page 48: Getting Ready To Print
Getting ready to print The second box automatically displays a list of tasks related to the printer. Select “printer drivers, installing” and click on the button for instructions. Display After you have attached your printer to your computer as If you want to return to the Index list after reading the described on the Setup poster , you need to install the Note: printer drivers entry, click on the Help Topics...
Page 49: Setting Up Communications
(PSTN or PSN). This is an analog network commonly used by most households. Connect the Some IBM Aptiva computers have a modem already modem to an analog network only . If you are not sure about installed. However, if your computer package comes with a your telephone line, contact your local telephone company.
Page 50: Configuring Your Communications Software
To configure your computer to operate as a fax machine, see You can connect to the Internet using the IBM Global the Windows 95 online help. Network, The Microsoft Network, or any other Internet service provider.
Page 51: Configuring Your Aptiva Computer For A Connection To The Internet
Windows 95 desktop assistance, press the key to display the online help. Netscape item in the Windows 95 Start menu follow these steps to connect to the Internet through the IBM Global Network. Click on the icon or on the...
Page 52: The Internet Connection Wizard
The Internet Connection Wizard Your Aptiva computer comes with a program that guides you through the steps for connecting to the Internet. You can use this program, called a wizard, to set up an Internet connection using The Microsoft Network or any other service provider.
Page 53: Chapter 4: Power Management Features
Power management features Software shutdown Your Aptiva computer supports the following power management features: Your computer can be powered Software shutdown. off using either Windows 95 or the power button on the Using the software shutdown front of the system. To avoid data loss, it is recommended that you use Windows 95 when you shut feature down the computer.
Page 54: System Suspend
System suspend Using the power button By default, the power button simply turns the system on or off. However, setting the Power switch < 4 sec. parameter to Your computer supports the system suspend feature. This Suspend allows you to use the power button to put the feature lets the computer enter a low power state.
Page 55: Modem Wake-Up On Ring
Monitor standby When the system is in “suspend” mode Pressing the power button for more than four seconds turns off the system power. Windows 95 provides a monitor energy saving feature. If Any normal IRQ event, such as keyboard or mouse your monitor supports this function (see your monitor movement or a modem ring in, wakes up the system documentation for information), perform the following steps...
Page 56 Chapter 4: Power management features...
Page 57: Chapter 5: Bios Setup Configuration
BIOS Setup configuration Configuration/Setup Utility overview Your IBM Aptiva Personal Computer is already configured for immediate use. You can view your computer’s configuration settings using the Configuration/Setup Utility and the Windows 95 Device Manager. The Configuration/Setup Utility lets you view and change You can also use these configuration utilities to change important information about your computer and its hardware.
Page 58 You can use the Setup menus to view information about your Some of the parameters and related settings in Setup are for system’s hardware configuration. In general, the Setup reference only, such as those items in the System menus contain information on the following: Information and Product Data menus.
Page 59: Entering Setup
Turn on the system unit. Follow these steps to enter Setup when the computer is on: When you see the IBM logo and the line message Save all open files and close all running applications. “Press F1 to enter Setup”, press to enter Setup and display the main menu.
Page 60: Working With The Setup Menus
Working with the Setup menus The Setup main menu lists system configuration options. When you select one of these options, a menu for that option appears. The Setup main menu appears immediately after you press An option usually has only one menu, although some can have more than one.
Page 61: Viewing System Information And Product Data
Viewing system information Loading the default settings and product data When you purchase an Aptiva computer, it is already configured for use. The original configuration settings, also To view general hardware information about your computer, called factory or default settings , are stored in the CMOS. select the option from the Setup main System Information...
Page 62: Aborting Setting Changes
Exiting Setup You must load the Setup default settings in the following instances: Press to return to the main menu when you have when you replace the system battery finished viewing settings and making changes. From this location, you can exit Setup and save your changes or exit when you customize your system configuration settings without saving your changes.
Page 63: Setup Parameters
Setup parameters IDE hard disk and CD-ROM drives The Disk Drives menu includes four IDE drive items that allow you to configure the hard disk drives and the CD-ROM drive. Selecting any one of these items displays a submenu Disk drives with details on a particular IDE drive.
Page 64 Type Hard disk size > 504MB This item specifies the number of cylinders, heads, and This enhanced IDE feature works only under DOS and sectors, and the size of a particular IDE drive. If no Windows environments. If set to Auto, which is the default, information appears opposite the parameters, there is no BIOS allows you to use a hard disk with a capacity of more drive installed in that channel.
Page 65: Devices And I/O Ports
Devices and I/O Ports Parallel port Your computer comes with one parallel port. This parameter From the Setup main menu, select the Devices and I/O is set to Enabled which is the default parallel port setting. option to view or change port configuration settings. Ports The default base address is 378h.
Page 66: Onboard Floppy Disk Controller
Onboard IDE primary channel This mode uses data compression which allows ECP. the parallel port to operate in a bidirectional mode and at a speed higher than the maximum data transfer rate. This parameter allows you to enable or disable the onboard IDE primary channel controller.
Page 67: Onboard Usb
Onboard USB Power management This parameter allows you to enable or disable the Universal The system power management feature allows you to Serial Bus (USB) controller. The default setting is Enabled. reduce power consumption. USB legacy mode Power management mode This parameter enables or disables the USB legacy mode.
Page 68: Power Switch < 4 Sec
This parameter is set to Power off by default. When set to Enabled, which is the default, BIOS is in graphical mode and displays the IBM logo while booting. If Modem Wake-Up on Ring an error occurs while booting, the system automatically switches to text mode.
Page 69: Num Lock After Boot
Num Lock after boot System boot drive This parameter displays whether the NumLock function on This parameter has four options. the keyboard turns on automatically each time you turn your computer on. You can set this to Enabled or Disabled. The Drive A Then C default is Enabled.
Page 70: Boot From Cd-Rom
Boot from CD-ROM Advanced options When enabled, this parameter prompts BIOS to look first for From the Setup main menu, select the Advanced Options a bootable CD in the CD-ROM drive. If a bootable CD is option to view or change a variety of configuration settings. present, the system boots from the CD-ROM.
Page 71 Enter Setup. See “Entering Setup” on page 5-3. The next time you turn on the system, you will be prompted to enter your power-on password. If you press during From the Setup main menu, select POST to enter Setup, you must type the password as well. Advanced , then Options...
Page 72: Memory/Cache Options
Removing the power-on password Memory/cache options Enter Setup and select , then Advanced Options The Memory/Cache Options menu allows you to configure Security Options the internal and external caches. Enabling the cache parameters optimizes system performance. Press the left- or right arrow key once to select None Some older programs, however, may not run properly with Press...
Page 73: Pnp/Pci Options
Maximum cacheable size PCI slots These parameters allow you to specify the appropriate PCI This parameter indicates the maximum cacheable size of devices. You may assign IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, the external cache. IRQ10, IRQ11, IRQ12, IRQ14, or IRQ15 if they have not been previously assigned to other devices.
Page 74: Using Other Configuration Utilities
Using other configuration utilities Plug and Play OS When this parameter is set to Yes, BIOS initializes only Plug and Play boot devices, then the Plug and Play operating You can use Setup to view or change configuration settings system takes care of the other devices. When set to No, for most of your factory-installed hardware.
Page 75: Part 4: Upgrading And Replacing Hardware
Upgrading and replacing hardware This part contains information to help you add to or change the hardware that was installed in your Aptiva computer at the factory. It contains the following chapters: “Chapter 6: Preparing to upgrade” on page 6-1 This chapter contains information to help you plan and prepare to add or replace adapter cards, drives, and system board components in your system unit.
Page 77: Chapter 6: Preparing To Upgrade
Preparing to upgrade Evaluating your new hardware To upgrade your computer’s hardware, you can add or replace cards, drives, or system board components. If you take the time to evaluate your new hardware and plan your hardware changes, you can reduce the effort required to make the changes.
Page 78: For Conflicts With System Resources Used By Adapter Cards
For conflicts with system For conflicts with other system resources used by adapter resources cards If you install hardware that creates conflicts with other system resources, you may receive an error message the If you install new hardware in your system, it might attempt first time you turn on your computer after you have installed to use a system resource that is already assigned.
Page 79: Planning Your Hardware Changes
Planning your hardware changes Resolving resource conflicts You should understand how your new hardware will work Using Setup with your existing hardware before you unplug your system unit, pull the cover off, and start removing or adding hardware. You should also record your changes as you Your computer’s Basic Input/Output System (BIOS) work.
Page 80: Using The Windows 95 Device Manager
Opening the system unit Using the Windows 95 Device Manager Each time you open your system unit, you must follow Use the Windows 95 Device Manager to verify system specific safety procedures to ensure that you do not damage device settings or to resolve system resource conflicts, such your computer.
Page 81: Removing The Cover
Removing the cover Touch the bare metal frame of your system unit to dissipate the static electricity from your body. Do not touch any of the components inside the frame before Follow these steps to remove the system unit cover: you touch the frame.
Page 82: Looking Inside The System Unit
Looking inside the system unit After you remove the system unit cover, the system unit looks like the following figure. Chapter 6: Preparing to upgrade...
Page 83 Your computer’s system unit has five bays that can hold up to three 5.25-inch and two 3.5-inch drives. You can purchase a drive to install in any empty bay. Bay 3. This drive bay can accommodate a 5.25-inch Diskette drives use the standard diskette Advanced half-high drive such as a diskette, hard disk, tape, or CD- Technology (AT) interface.
Page 84 Chapter 6: Preparing to upgrade...
Page 85: Chapter 7: Adding And Removing Adapter Cards And Drives
Adding and removing adapter cards and drives Resolving conflicts with installed Before you begin working with the hardware inside your system unit, read the following sections: adapter cards “Evaluating your new hardware” on page 6-1 This section contains the information you need to understand about potential system resource conflicts.
Page 86: Setting Modem Card Configurations
Working with the hardware in the Setting modem card configurations system unit If your system is equipped with a modem, follow these steps to view or change I/O addresses and interrupt request resources for a port on an installed modem card: If you have not removed the cover from your system unit, see “Opening the system unit”...
Page 87: Adding And Removing Adapter Cards
Adding and removing adapter cards Installing adapter cards See “Identifying adapter card connectors” on page 8-4 for information on which adapter card connector to use. The system board includes one ISA, three PCI, and one ISA/PCI shared adapter card connectors. You can install a Follow these steps to install an adapter card: maximum of five adapter cards in the system unit.
Page 88: Connecting Card Cables
Connecting card cables Secure the card with the screw that you removed in step 1. If you have not already done so, connect the cable or cables from the adapter card to the correct connection on the system board or CD-ROM drive. If you disconnected any cables to gain access to the adapter card connector on the system board, reconnect the cables.
Page 89: Installing Isa Cards
Adding and removing drives Installing ISA cards Both Plug and Play and non-Plug and Play ISA cards require specific IRQs. When installing ISA cards, make sure that the The system unit has five drive bays to accommodate various IRQs required by these cards are not previously assigned to types of drives.
Page 90: Removing A Bay Panel
Removing a bay panel Use both hands to pull the bay panel and remove it completely from the system unit cover. To remove a plastic bay panel: Be careful when performing the above step to avoid Caution: breaking the latches and tabs on the bay panel. DO Remove the system unit cover.
Page 91: Pushing Back The Metal Bay Covers
Pushing back the metal Identifying signal cable bay covers connectors After removing the system unit cover, you will see that the When you install a drive of any type, you must attach the empty drive bays on the system unit internal frame still have signal cable (also called the data cable) from the drive to a metal covers.
Page 92: Guidelines For Connecting Ide/Ata Signal Cables
Guidelines for connecting IDE/ATA Use the following illustration to identify the signal cable connectors on your system board: signal cables Your system board has two connectors for attaching IDE/ATA signal cables, but you can install two IDE/ATA drives to each of these connectors if you have the proper cables.
Page 93: Guidelines For Connecting Diskette Interface Signal Cables
If you are installing a drive to the connector, Another drive that is not a hard disk drive (such as a PRIMARY IDE follow these guidelines: CD-ROM) is already attached to the connector. Set the drive that is already attached to the connector as Attach the signal cable from the drive to the primary IDE the slave device.
Page 94: Tips For Proper Drive Alignment
Tips for proper drive alignment Do the following to ensure that the drive is aligned properly in a bay: Insert each screw and lightly tighten. After all the screws are properly set in their correct positions, tighten each screw securely. 7-10 Chapter 7: Adding and removing adapter cards and drives...
Page 95: Installing A Drive In Bay 1, 2, Or 3
Installing a drive in bay 1, 2, Connect the power and signal cables to the drive. or 3 Insert the drive into the bay. Align the screw holes and secure the drive with four screws. Adding and removing drives 7-11...
Page 96: Installing Drives In Bays 4 And 5
Installing drives in bays 4 From the back of the frame, carefully insert a 3.5-inch hard disk drive then secure it with four screws on the and 5 sides. Disconnect the power and signal cables that connect to the diskette drive. Remove the 3.5-inch drive frame from the housing by pressing the tab on top and swaying the frame outward.
Page 97: Removing Drives
Insert the frame into the system unit as in the following Connect the signal and power cables to the drives. figure. Align the frame with the notch. Pivot the frame toward the system unit until the tab clicks into place. Removing drives To remove a drive from a specific bay, reverse the steps for installing a drive in that bay.
Page 98: Putting The System Back Together
Putting the system back together Replacing the cover Align the upper back corners of the cover with the upper front corners of the system unit. Tilt the front of When you have completed your hardware installation, check the cover up about an inch. the following before replacing the system unit cover: Align the lower back corners of the cover with the all internal cables are properly connected...
Page 99: Reconnecting Peripherals
Slide the cover back until it fits in place. If the cover does not slide all the way to the back, hold the upper back corners of the cover. Gently press them inward while pushing the cover toward the back of the system unit.
Page 100: Updating The Cmos Settings In Setup
Updating the CMOS settings in Setup For drives When you install a diskette drive, you should check the size and storage capacity of the drive and make any required When you add Plug and Play adapter cards and drives, your changes in Setup.
Page 101: Chapter 8: Adding And Replacing System Board Components
Adding and replacing system board components To work with the hardware components on the system The following sections contain instructions for working with board, you must first unplug the system and remove the the hardware components on your system board: system unit cover.
Page 102: Identifying The Parts Of The System Board
Identifying the parts of the system board If you plan to add or replace hardware in your computer, you need to know the layout of the system board. This figure shows an example of the system board in your computer. The items on the next page correspond to the numbered locations on the figure. Chapter 8: Adding and replacing system board components...
Page 103 The system board, sometimes called the planar or motherboard, is the main circuit board in the system unit. It supports a variety of devices and provides other basic computer functions that are preinstalled or that you can install later. The system board shown on the preceding page has the following parts: Power supply connector.
Page 104: Card Connector And Jumper Information
Card connector and jumper Setting a jumper When you install an adapter card, you may have to set information switches or move jumpers to make the card work properly. Plug and Play cards normally require no changes, but other cards do. Refer to the documentation that came with the new hardware to determine if changes to jumper or switch Identifying adapter card settings are required.
Page 105: Upgrading The System Memory
Upgrading the system memory Installing memory modules To install a DIMM: Your system board has three system memory module Open the clips on the socket. sockets: DIMM1, DIMM2, and DIMM3. These sockets hold Dual Inline Memory Modules (DIMMs) that contain 3.3V Align the DIMM with the socket.
Page 106: Removing Memory Modules
Replacing the system battery Removing memory modules To remove a DIMM, press the holding clips on both sides of the socket outward to release the DIMM. Follow these steps to replace the battery: Press the securing clip on the battery socket to release the battery.
Page 107: Updating The Cmos Settings In Setup
Updating the CMOS settings in Setup If you replace the system battery, you need to reset the system date and time in Setup. Follow these steps: When you add system board components, such as system Enter Setup. memory modules, your system’s Basic Input/Output System (BIOS) detects the hardware changes and updates the From the Setup main menu, select CMOS settings automatically.
Page 108 Chapter 8: Adding and replacing system board components...
Page 109: Part 5: Troubleshooting
Troubleshooting This part contains information to help you respond to problems with the hardware, software, and features installed in your computer at the factory. This part contains the following chapter: “Chapter 9: Diagnosing and recovering from problems” on page 9-1 This chapter provides troubleshooting information, including error code interpretations.
Page 111: Chapter 9: Diagnosing And Recovering From Problems
Diagnosing and recovering from problems This chapter can help you if your computer stops operating “Error codes and messages” on page 9-16 or displays error messages. It covers the following major topics: This section lists the BIOS error codes and messages and their respective corrective actions.
Page 112: Before You Panic: Some Simple Fixes
Before you panic: some simple fixes Step 1 Are the power indicator lights on the system unit, monitor, and speakers lit? Note: The locations of the power indicator lights may be slightly different from those shown in these pictures. Power is reaching the system unit and monitor. Go to Step 2. a.
Page 113 Step 2 Did the system unit beep after it was turned on? There is a hardware problem. If you added hardware, remove it and restart the computer to see if the problem is corrected. If the problem is corrected, you may have installed your hardware incorrectly. Reinstall your hardware.
Page 114 Step 3 Is anything displayed on the monitor? There may be a problem with the system unit if: a. Restart the computer. If necessary, turn the system unit off, pause for 15 seconds, and then turn the system unit back on. b.
Page 115 Step 3 Is anything displayed on the monitor? (Continued) a. Make sure the keyboard and mouse cables are correctly and securely connected to the ports on the back of the system unit. The keyboard port has this symbol next to it: The mouse port has this symbol next to it: b.
Page 116: Quick Problem Solving Chart
Quick problem solving chart Chapter 9: Diagnosing and recovering from problems...
Page 117: Solving Hardware And Software Problems
Solving hardware and software problems Solving hardware problems Table 1: Hardware problems If the problem is: Here’s what to do: Screen is black (no error code); beep during If you installed memory modules or adapter cards, make sure you installed them power on self-test (POST).
Page 118 Table 1: Hardware problems (Continued) If the problem is: Here’s what to do: Can’t read information on diskette or CD 1. Make sure you are using the correct type of diskette. Make sure the diskette is formatted correctly. 2. Make sure the diskette or CD is inserted into the drive correctly. 3.
Page 119 Table 1: Hardware problems (Continued) If the problem is: Here’s what to do: Can’t format diskette 1. Make sure the diskette is not write-protected. 2. Make sure you are using the correct type of diskette. 3. Make sure the drive power and signal cables are securely attached to the back of the drive.
Page 120 Table 1: Hardware problems (Continued) If the problem is: Here’s what to do: Mouse does not work 1. Move the mouse onto a mouse pad and try using it. 2. Make sure you are using a screen that allows the use of a mouse. Some screens do not.
Page 121 Table 1: Hardware problems (Continued) If the problem is: Here’s what to do: Modem/communications errors 1. Make sure the telephone cord is securely connected. Your Setup Poster shows how the cord should be connected. 2. Make sure the telephone line works by plugging a working telephone into the same telephone outlet that the computer was plugged into.
Page 122 Table 1: Hardware problems (Continued) If the problem is: Here’s what to do: Printer error 1. Make sure the printer is turned on. 2. Make sure the printer cable is correctly and securely connected to the printer and to the parallel (printer) port on the back of the system unit. 3.
Page 123: Solving Software Problems
Solving software problems Table 2: Software porblems If the problem is: Here’s what to do: Computer doesn’t go into standby or automatically 1. Make sure you don’t touch the mouse or keyboard, and don’t start a program power off when the set time has elapsed. that involves using the hard disk, such as File Manager or a Windows 95 screen saver.
Page 124: Solving Modem Problems
If you can not resolve the problem after taking the troubleshooting tips here, contact your IBM PC HelpCenter for assistance. See the section “How and when do I contact the IBM PC HelpCenter?”...
Page 125 Table 3: Modem problems (Continued) If the problem is: Here’s what to do: Make sure that the correct terminal emulation 1. Make sure that the Call Waiting feature is turned off. mode is being used in the software. Refer to the 2.
Page 126: Error Codes And Messages
Error codes and messages When you see error codes and messages on your screen, find the error code or message in the following table, then take the applicable corrective action or actions. Table 4: Error codes and messages Error codes Error messages Corrective actions Equipment Configuration Error...
Page 127 Table 4: Error codes and messages (Continued) Error codes Error messages Corrective actions Floppy Disk Controller Error Load the Setup default settings in Setup. Floppy Drive A Error 1. Make sure that the Diskette Drive A parameter setting is correct. 2.
Page 128 Table 4: Error codes and messages (Continued) Error codes Error messages Corrective actions IDE Secondary Channel Master Drive 1. Make sure the hard disk signal cable is properly connected to Error the drive and to the system board. 2. Make sure the drive power cable is properly connected. 3.
Page 129 Table 4: Error codes and messages (Continued) Error codes Error messages Corrective actions CMOS Checksum Error Load the Setup default settings and reboot the system. I/O Parity Error Load the Setup defaults and reboot the system. Press <Esc> to turn off NMI or other 1.
Page 130 Table 4: Error codes and messages (Continued) Error codes Error messages Corrective actions Onboard Serial Port IRQ Conflict(s) 1. Remove all the add-on cards in the system. 2. Power on the system to see if it works without the cards. 3.
Page 131 Table 4: Error codes and messages (Continued) Error codes Error messages Corrective actions Onboard ECP Parallel Port DMA 1. Remove all the add-on cards in the system. Conflict(s) 2. Power on the system to see if it works without the cards. 3.
Page 132 Table 4: Error codes and messages (Continued) Error codes Error messages Corrective actions Onboard Serial Port Conflict(s) Enter Setup and change the onboard serial port I/O address or change the add-on card serial port I/O address, then reboot the system. Onboard Parallel Port Conflict(s) Enter Setup and change the onboard parallel port I/O address or change the add-on card parallel port I/O address, then reboot the...
Page 133: Recovering Factory-Installed Programs And Files
Recovering factory-installed Put the Aptiva Product Recovery CD-ROM into your CD-ROM drive. programs and files Turn off your computer. Wait for 30 seconds. Your Aptiva comes with preinstalled system and program Turn on your monitor and computer. files. If you accidentally erase any of these files, or if some of these files become corrupted when you install a new Follow the instructions on the screen.
Page 134 9-24 Chapter 9: Diagnosing and recovering from problems...
Page 135: Part 6: Technical Reference
Technical reference This part contains technical information you might need if you upgrade your computer’s hardware. It contains the following appendices: “Appendix A: Specification tables” on page A-1 This appendix contains specific memory, address, interrupt, channel, and port specifications. It also includes a list of the system board connectors and their corresponding functions.
Page 137 Memory map This table shows the hexadecimal addresses for the system memory regions. You may use this information for adapter cards that require you to set up memory regions. Table 5: Memory map Address range Description 0~512 KB (000000 ~ 07FFFF) Base memory 512~640 KB (080000 ~ 09FFFF) Host/PCI memory...
Page 138: Appendix A: Specification Tables
System input/output addresses This table shows the hexadecimal addresses for each of the system board Input/Output (I/O) functions. You may want to use this information if you install an adapter card that requires you to set I/O addresses. Table 6: System input/output addresses Address range (hexadecimal) Function 0000-001F...
Page 139 Table 6: System input/output addresses (Continued) Address range (hexadecimal) Function 02F8-02FF Serial port 0378-037F Parallel port 1 03F0-03F5 Diskette drive controller 03F8-03FF Modem 0CF8-0CFB PCI mechanism #1 configuration address register (0CF8) PCI mechanism #2 configuration space enabled register (0CFA) PCI mechanism #2 forward register C000-C0FF M1451C PCI configuration space C200-C2FF...
Page 140: System Interrupts
System interrupts This table shows the system Interrupt Requests (IRQs) and their functions. You may use this information if you install an adapter card that requires you to set IRQs. An IRQ function which has a device name in parenthesis may not be available on all models.
Page 141: Dma Channel Assignments
DMA channel assignments This table shows the channel assignments for Direct Memory Access (DMA). DMA allows I/O devices to transfer data directly to and from memory. You may need to select an available DMA channel if you add an I/O device that uses DMA. Table 8: DMA channel assignments DMA channel Assignment...
Page 142: Serial Port Addresses
Serial port addresses IBM Aptiva PCs have a built-in external serial port already installed in the computer. The connector for this port is located at the back of your computer. This port can be used to connect a serial mouse, serial printer, or other serial device and to transfer data between computers.
Page 143: Appendix B: Modem Information
V.22 (1200 bps) telecommunications system. Bell 212A (1200 bps) Some IBM Aptiva PCs have a modem already installed. If V.23 (1200/75 bps) your computer came with a modem, all you have to do is V.21 (300 bps) connect the modem to a telephone line.
Page 144: Operating Your Modem
Operating your modem V.42 (error correction) MNP5 (data compression) TIA/EIA 602 AT command set You can perform common modem functions such as dialing, V.8 start-up sequence file transfer, and faxing using the modem communications Plug and Play ISA specifications software that came with your computer. For information about configuring communications software, see V.80 (Video Ready Mode) “Configuring your communications software”...
Page 145: Using The Auto Answer Feature
Using the Auto Answer feature Disabling Call Waiting If you use a modem communications software program, it If you use the Call Waiting feature on your telephone, you may require your modem to be set for Auto Answer . The may want to disable it while using your modem.
Page 146: Communication Settings
Communication settings For IBM Aptiva PCs that came with modems installed, the modems are preset to COM1 assigned with the address . The modem address in your...
Page 147: Modem Commands
Modem commands Command format All commands must begin with the prefix, followed by the command letter and ended with the key. Spaces are Enter This section provide information on the modem commands allowed in the command string to increase command should you need to operate your modem from the DOS readability but are ignored by the modem during command prompt using the AT command strings.
Page 148: At Commands
AT commands Table 10: AT commands Command Function Answers incoming call Repeats the last command given. Note: Do not precede by AT or follow by Enter ITU/CCITT mode @ 1200 bps Bell mode @ 1200 bps ITU/CCITT mode @ 300 bps Bell mode @ 300 bps 0-9, A-D, # and * L = last number redial...
Page 149 Table 10: AT commands (Continued) Command Function Modem on-hook (hang-up) Modem off-hook (make busy) Firmware and device ID Checksum code ROM test Firmware and device ID Low speaker volume Low speaker volume Medium speaker volume High speaker volume Speaker always off Speaker on until carrier detected Speaker always on Automode disabled, modem handshake speed specified by S37...
Page 150 Table 10: AT commands (Continued) Command Function Read S register r, where r=0-95 Set S register r to value n (r=0-95; n=0-255) Tone dial Numeric responses Text responses Hayes Smartmodem 300 compatible responses/blind dialing Same as X0 plus all CONNECT responses/blind dialing Same as X1 plus dial tone detection Same as X1 plus busy signal detection/blind dialing All responses and dial tone and busy signal detection...
Page 151: Extended At Commands
Extended AT commands Table 11: Extended AT commands Command Function Carrier Detect (CD) always on Turn on CD when remote carrier is present DTR signal ignored Modem returns to Command Mode after DTR toggle Modem hangs up and returns to the command mode after DTR toggle Modem resets after DTR toggle Load factory default configuration Guard tone disabled...
Page 152: V.42Bis Commands
V.42bis commands Table 12: V.42bis commands Command Function Disable flow control Enable RTS/CTS hardware flow control (data mode default) Enable XON/OFF software flow control Normal mode data link only (same as \N3) V.42 data link with fallback options Normal mode (speed buffering) data link only (same as \N0) Data compression disable V.42bis/MNP5 data compression enabled Normal mode (speed buffering) only...
Page 153: Modem Response Codes
Modem response codes The following table lists the basic codes that the modem sends to your computer in response to the commands you type. They are called response codes. Table 13: Basic Response codes Digit code Word code Meaning Command was carried out without error Connect Connected at 300 bits per second (bps) Ring...
Page 154 Table 13: Basic Response codes (Continued) Digit code Word code Meaning Connect 57600EC* Connected at 57600 bps Connect 7200EC* Connected at 7200 bps Connect 12000EC* Connected at 12000 bps Connect 38400EC* Connected at 38400 bps Connect 300EC* Connected at 300 bps Connect 21600EC* Connected at 21600 bps Connect 24000EC*...
Page 155 Table 13: Basic Response codes (Continued) Digit code Word code Meaning Connect 52000 EC* Connected at 52000 EC bits / s, 56K rate Connect 54000 EC* Connected at 54000 EC bits / s, 56K rate Connect 56000 EC* Connected at 56000 EC bits / s, 56K rate Connect 16800EC* Connected at 16800 bps Connect 115200EC*...
Page 156: S Registers
S registers S registers are information storage areas inside the modem. The AT command set uses the S registers to configure modem options. Some S registers have default settings. For normal modem operations, the default settings are usually adequate. However, special circumstances may require you to change some defaults. To change or read the value of an S register, begin the command with the letters To read the value of an S register: Use the...
Page 157 Table 14: S registers (Continued) Register Function Range/units Default Remote carrier wait time 1-255 /seconds Comma pause time 0-65 /seconds Carrier loss time 1-254 /10ths of a second Touch-tone dialing speed 50-150 /milliseconds Escape character detect time 0-255 /50ths of a second V.34 modulation enable/disable 0-255 /ASCII Data calling tone...
Page 158 B-16 Appendix B: Modem information...
Page 159: Appendix C: Monitor Terminology
Monitor terminology As you read the documentation that came with your monitor and the monitor information provided in this chapter, you might find a few technical terms. If you change your monitor settings, refer to the following table to understand some of the terms used to describe monitor characteristics.
Page 160 Appendix C: Monitor terminology...
Page 161: Index
Can’t read information on diskette or CD diskette drive headphones connector adjusting volume CD-ROM drive DMA channels HelpWare, See IBM HelpWare connectors CD-ROM drives color palette electronic support communication port I/O addresses automated fax parallel port...
Page 162 PIO mode settings type vertical frequency Internet Musical Instrument Digital Interface connecting through the IBM Global safety information Network grounding your computer connecting through the Internet Setup protecting against electrical shock online services Wizard self-help...
Page 163 IDE/ATA adjusting on multimedia systems SIMM sockets controls in multimedia software location controlling software Aptiva Installer diagnostics IBM Update Connector Windows 95 Device Manager software problems computer doesn’t go to standby speaker adjusting volume system board parts parts descriptions...

IBM Aptiva Series Handbook

Chapter 1: Using this Book

Chapter 2: Helpware Support and Services

Part 3: Controlling System Settings

Chapter 3: Getting Started with Your Aptiva Computer

Chapter 4: Power Management Features

Chapter 5: BIOS Setup Configuration

Chapter 6: Preparing to Upgrade

Chapter 7: Adding and Removing Adapter Cards and Drives

Chapter 8: Adding and Replacing System Board Components

Part 5: Troubleshooting

Chapter 9: Diagnosing and Recovering from Problems

Part 6: Technical Reference

Appendix A: Specification Tables

Appendix A: Specification Tables

Appendix B: Modem Information

Appendix C: Monitor Terminology

Quick Links

Related Manuals for IBM Aptiva Series

Summary of Contents for IBM Aptiva Series

Table of Contents