IBM Aptiva Series Handbook page 35

Make sure that you write down your date of purchase
and keep your receipt in a safe place. You may be
required to present your proof of purchase to receive
service under your limited warranty.
To find your machine type and model as well as your
serial number, look on the bottom of the system unit.
description of the problem
exact wording of any error messages
system hardware and software configuration
information
If your call is not covered by the 30 day "Up and
Running" support or the limited warranty, you may be
required to provide a major credit card number for
support. You will not be billed if it is determined that
your call is covered under the "Up and Running"
support or the limited warranty.
Please be at your computer when you call.
HelpWare services are available 24 hours a day, 365 days a
year (response times may vary).
In the United States and Puerto Rico,
call 1-800-772-2227.
In Canada, call 1-800-565-3344.
In all other countries, contact your IBM reseller or IBM
marketing representative for telephone numbers,
services and hours of operation.
The support representative can also fax or mail additional
technical or product information to you, such as:
sales information
product brochures
locations of IBM resellers
services available through IBM
If you need help with a specific program or if you need help
after your warranty has ended, these services are available
for a fee. For more information about additional services,
see "How and when do I purchase additional support?" on
page 2-8.
How and when do I contact the IBM PC HelpCenter? 2-7