IBM Aptiva Series Handbook page 121

Table 1: Hardware problems (Continued)
If the problem is:
Modem/communications errors
When the computer is turned on, the message
"Insert a system diskette and press Enter to
reboot" appears
Note:
If any of these problems continue after taking the actions listed, see "Chapter 2: HelpWare support and services" on page 2-1 for
information on obtaining service.
Here's what to do:
1. Make sure the telephone cord is securely connected. Your Setup Poster shows
how the cord should be connected.
2. Make sure the telephone line works by plugging a working telephone into the
same telephone outlet that the computer was plugged into. Then make sure you
can place a call.
3. Make sure your modem cord is connected to an analog telephone line. For
additional help, see "Setting up communications" on page 3-9.
4. Make sure you are calling the correct number, and that you are using the correct
communications settings. For additional help, see the user's guide for your
communications software.
5. Make sure no one is using the telephone while you are communicating with
another computer.
6. If some communications programs work but others do not, there may be a
configuration problem. For additional help, see the user's guide for your
communications software.
7. Make sure the modem adapter card is installed correctly. For instructions on
installing adapter cards in the system unit, see "Adding and removing adapter
cards" on page 7-3.
1. Choose Startup Options from the Setup main menu, and make sure that Startup
devices are set correctly.
2. Make sure the drive power and signal cables are securely attached to the back of
the hard disk drive. For instructions on working in the system unit, see "Adding
and removing drives" on page 7-5.
3. Insert the Aptiva Product Recovery CD-ROM into the CD-ROM drive, and restart
the computer. Follow the instructions on your screen to restore the operating
system files to your computer's hard disk.
Solving hardware and software problems 9-11