Maintenance And Service - Chenbro SR209 Plus Series User Manual

4. Maintenance and Service

DOA
(Dead on Arrival)
If the products are found Defect On Arrival, please contact Chenbro's regional sales or CQE and indicate the defective status via email
along with product photos and description. You may need to return the defective item by request.
The customer should ensure that the products are Defect On Arrival for up to three months from Chenbro's shipping date and the
damage is not caused by shipping or failures resulting from accident, misuse, abuse, neglect, mishandling, misapplication,
modification, improper operation, improper repair or rework. CHENBRO is not responsible for the cost of replacement including the
delivery cost.
CHENBRO also reserves the right to examine the DOA products. If the damage of DOA products is caused by improper action as
described above, the customer will be liable for paying the related charge having occurred or paying the fee of the replacements if
the DOA products are totally scrapped.
Apply a RMA
number
TECHNICAL SUPPORT
Please provide following information when you apply our technical support:
Product model name and/or part number
⚫
Product serial number and bar code
⚫
Buzzer beeping pattern and/or failure LED flashing pattern
⚫
Detailed, specific questions
⚫
You may also contact Chenbro's regional technical supports as below:
CENBRO MICOM CO., LTD.
Email: fae@chenbro.com
Tel: +886-2-82265500
Fax: +886-2-82265392
Return the product for
repair
CHENBRO MICOM (USA) INC.
Email: usfae@chenbro.com
Tel: +1-909-947-3200
Fax: +1-909-947-4300
Receive service
charge notice
CHENBRO GmbH
Email: defae@chenbro.com
Tel: + 49-2154-8142730
SR209 Plus Series
Receive the repaired
product
www.chenbro.com
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