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Dell Wyse 5470 Service Manual

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Dell Wyse 5470 Thin Client
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  • Page 1 Dell Wyse 5470 Thin Client Service Manual...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your thin client..........................6 Safety instructions................................6 Before working on your thin client........................... 6 Safety precautions................................7 Standby power................................7 Bonding ..................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................8 Components of an ESD field service kit........................8 ESD protection summary ............................
  • Page 4 Removing the IO board............................. 28 Installing the IO board..............................29 Coin-cell battery................................30 Removing the coin-cell battery..........................30 Installing the coin-cell battery........................... 31 Touch pad..................................32 Removing the touch pad assembly..........................32 Installing the touch pad assembly..........................33 VGA daughterboard................................. 34 Removing the VGA daughterboard..........................34 Installing the VGA daughterboard..........................35 Display assembly................................
  • Page 5 Virtualization support screen options..........................74 Maintenance screen options............................75 System logs..................................75 4 Troubleshooting your system........................76 Enhanced Pre-Boot System Assessment diagnostics....................76 Running the ePSA diagnostics............................76 Battery status LED................................77 Diagnostic LED................................. 77 Power behavior.................................78 5 Getting help..............................79 Contacting Dell................................. 79 Contents...

  • Page 6: Working On Your Thin Client

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that ship with the product.

  • Page 7: Safety Precautions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding anti-static wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 10: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document require the following tools: • Phillips head screwdrivers: #0, #1, and #2 • Plastic scribe Screw list This section provides the detailed information about the screws available in the thin client. Table 1.

  • Page 11: Secure Digital Card

    Components Secured to Screw type Quantity Screw image Power button board Palm-rest and keyboard M2x3 assembly System board Palm-rest and keyboard M2x3 assembly System board Palm-rest and keyboard M2x2 assembly Power adapter port System board M2x3 Display panel Display back-cover and M2.5x5 hinges Display panel...

  • Page 12: Installing The Secure Digital Card

    Installing the Secure Digital card Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the Secure Digital card and provides a visual representation of the installation procedure: Step Slide the secure digital into the slot until it clicks into place.
  • Page 13 Removing and installing components...

  • Page 14: Installing The Base Cover

    Steps Loosen the nine captive screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly. Pry the base cover starting from the top-right corner of the palm-rest and keyboard assembly. Lift the base cover off the palm-rest and keyboard assembly. Installing the base cover Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 15 Removing and installing components...

  • Page 16: Battery

    In such an instance, contact https://www.dell.com/support for assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Removing the battery Prerequisites Follow the procedure in Before working on your thin client.

  • Page 17: Installing The Battery

    Steps Disconnect the battery cable from the system board. Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. Lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure: Removing and installing components...

  • Page 18: Memory Modules

    Steps Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. Replace the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. Connect the battery cable to the system board. Next steps Installing the base...

  • Page 19: Installing The Memory Module

    Steps Using your finger tips gently pry the retention clips away from the memory module until the memory module pops up. Slide and remove the memory module from the memory module slot on the system board. Installing the memory module Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 20: Solid-State Drive

    Steps Align the notch on the memory module with the tab on the memory module slot. Slide the memory module firmly into the slot at an angle. Press the memory module down until the clips secure it. NOTE: If you do not hear the click, remove the memory module and reinstall it. Next steps Installing the battery.

  • Page 21: Installing The M.2 Solid-State Drive

    Steps Remove the screw (M2x3) that secures the thermal plate to the palm-rest and keyboard assembly. Flip the thermal plate to one side and lift it away from the thin client. Remove the screw (M2x2) that secures the solid-state drive to the palm-rest and keyboard assembly. Slide and remove the solid-state drive from the solid-state drive slot.

  • Page 22: Speakers

    Steps Align the notch on the solid-state drive with the tab on the solid-state drive slot and insert the solid-state drive at an angle into the solid-state drive slot. Replace the screw (M2x2) that secures the solid-state drive to the palm-rest and keyboard assembly. Align and replace the thermal plate on the solid-state drive slot.

  • Page 23: Installing The Speakers

    About this task The following image indicates the location of the speakers and provides a visual representation of the removal: procedure. Steps Disconnect the speaker cable from the system board. Note the routing of the speaker cable and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. Lift the speakers with the cable from the palm-rest and keyboard assembly.

  • Page 24: Cac Reader

    Steps Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. Connect the speaker cable to the system board. Next steps Installing the battery.

  • Page 25: Installing The Cac Reader

    Steps Open the latch and disconnect the CAC reader cable from the system board. Remove the four screws (M2x3) that secure the CAC reader to the palm-rest and keyboard assembly. Lift the CAC reader from the palm-rest and keyboard assembly. Installing the CAC reader Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 26: Wlan Card

    Steps Align the screw holes on the CAC reader with the screw holes on the palm-rest and keyboard assembly. Replace the four screws (M2x4) that secure the CAC reader to the palm-rest and keyboard assembly. Slide the CAC reader cable to the respective port on the system board and close the latch to secure the cable. Next steps Installing the battery.

  • Page 27: Installing The Wlan Card

    Steps Remove the screw (M2x3) that secures the WLAN card bracket to the system board. Disconnect the antenna cables from the connectors on the WLAN card. Peel off the tape that secures the antenna cables to the system board. Lift and remove the WLAN card bracket that secures the antenna cables. Slide and remove the WLAN card from the WLAN slot.

  • Page 28: Io Board

    Steps Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot. Connect the antenna cables to the WLAN card. Adhere the tape that secures the antenna cables to the system board. Align and place the WLAN card bracket on the WLAN card.

  • Page 29: Installing The Io Board

    Steps Open the latch and disconnect the I/O board cable from the system board. Peel the I/O-board cable from the palm-rest and keyboard assembly. Remove the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. Lift the I/O board with the cable from the palm-rest and keyboard assembly.

  • Page 30: Coin-Cell Battery

    Steps Using the alignment posts, place the I/O board on the palm-rest and keyboard assembly. Replace the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. Adhere the I/O board cable to the palm-rest and keyboard assembly. Connect the I/O board cable to the system board and close the latch to secure the cable.

  • Page 31: Installing The Coin-Cell Battery

    About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the removal procedure: Steps Flip the I/O board. Using a plastic scribe, gently pry the coin-cell battery out of the slot on the I/O board. Remove the coin-cell battery from the thin client.

  • Page 32: Touch Pad

    Steps With the positive-side facing up, insert the coin-cell battery into the battery socket on the I/O board. Press the battery until it clicks into place. Next steps Installing the board. Installing the reader. Installing the battery. Installing the base cover.

  • Page 33: Installing The Touch Pad Assembly

    Steps Remove the three screws (M2x2) that secure the touch pad bracket to the palm-rest and keyboard assembly. Peel the tape that secures the bracket. Lift the touch pad bracket off the palm-rest and keyboard assembly. Open the latch and disconnect the touch pad cable from the system board. Peel the touch pad cable off the palm-rest and keyboard assembly Remove the four screws (M2x2) that secure the touch pad to the palm-rest and keyboard assembly.

  • Page 34: Vga Daughterboard

    Steps Place the touch pad into the slot on the palm-rest and keyboard assembly. Replace the four screws (M2x2) that secure the touch pad to the palm-rest and keyboard assembly. Adhere the two tapes that secure the touch pad. Adhere the touch pad cable on to the palm-rest and keyboard assembly. Slide the touch pad cable into its connector on the system board and close the latch to secure the cable.

  • Page 35: Installing The Vga Daughterboard

    Removing the battery. About this task The following image indicates the location of the VGA daughterboard and provides a visual representation of the removal procedure: Steps Open the latch and disconnect the CAC reader cable from the system board. Disconnect the display cable from the system board. Disconnect the VGA daughterboard cable from the system board.

  • Page 36: Display Assembly

    Steps Align the screw holes on the VGA daughterboard with the screw holes on the palm-rest and keyboard assembly. Replace the two screws (M2x3) that secure the VGA daughterboard on the palm-rest and keyboard assembly. Connect the VGA board cable to the system board. Route the display cable through the routing guide.
  • Page 37 About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure: Removing and installing components...
  • Page 38 Removing and installing components...

  • Page 39: Installing The Display Assembly

    Steps Peel the tape that secures the display cable. Open the latch and disconnect the display cable. Remove the display cable from the routing guides on the palm-rest and keyboard assembly. Peel the tape that secures the antenna cables to the palm-rest and keyboard assembly. Remove the six screws (M2.5x5) that secure the left and right hinges to the system board, and the palm-rest and keyboard assembly.
  • Page 40 About this task The following images indicate the location of the display assembly and provide a visual representation of the installation: procedure: Removing and installing components...
  • Page 41 Removing and installing components...

  • Page 42: Power-Button Board

    Steps Align and place the palm-rest and keyboard assembly under the hinges on the display assembly. Press the hinges down on the system board, and palm-rest and keyboard assembly. Seat the palm-rest and keyboard assembly on the display assembly. Replace the six screws (M2.5x5) that secure the left and right hinges to the system board, and palm-rest and keyboard assembly. Route the display cable through the routing guides on the palm-rest and keyboard assembly.

  • Page 43: Installing The Power Button Board

    Steps Remove the three screws (M2.5x5) that connects the left hinge to the keyboard and palm-rest assembly. Lift the left hinge from the palm-rest and keyboard assembly. Open the latch and disconnect the CAC reader cable from the system board. Open the latch and disconnect the VGA daughterboard cable from the system board.

  • Page 44: Heat Sink

    Steps Place the power-button board into the slot on the palm-rest and keyboard assembly. Replace the screw (M2x3) that secures the power button board to the palm-rest and keyboard assembly. Adhere the power button cable to the palm-rest and keyboard assembly. Slide the power button cable to the system board and close the latch to secure the cable.

  • Page 45: Installing The Heat Sink

    Removing the base cover. Removing the battery. About this task The following image indicates the location of the heat sink and provides a visual representation of the removal procedure: Steps In the reverse sequential order (6, 5, 4, 3, 2, 1), loosen the six captive screws (M2x3) that secure the heat sink to the system board. Carefully lift the heat sink and place it away from the system.

  • Page 46: System Board

    Steps Carefully align the screws with the holes and place the heat sink on the system board. In sequential order as indicated on the heat sink, tighten the six captive screws (M2x3) that secure the heat sink to the system board. Next steps Installing the battery.
  • Page 47 Removing and installing components...

  • Page 48: Installing The System Board

    Steps Disconnect the speaker cable from the system board. Open the latch and disconnect the CAC reader cable from the system board. Open the latch and disconnect the power button board cable from the system board. Disconnect the VGA daughterboard cable from the system board. Peel the tape, open the latch, and disconnect the display cable from the system board Open the latch and disconnect the I/O board cable from the system board.
  • Page 49 Removing and installing components...

  • Page 50: Power-Adapter Port

    Steps Align the screw hole on the system board with the screw hole on the palm-rest and keyboard assembly. Tighten the captive screw (M2x3) that is marked as 6 on the heat sink. Replace the five screws (three M2x3 and two M2x2) that secures the system board to the palm-rest and keyboard assembly. Press the right hinge gently to the system board, and palm-rest and keyboard assembly.

  • Page 51: Installing The Power Adapter Port

    Steps Remove the three screws (M2.5x5) that secure the right hinge to the system board, and palm-rest and keyboard assembly. Lift the right hinge from the system board, and the palm-rest and keyboard assembly. Disconnect the power adapter cable from the system board. Remove the power adapter cable from the routing guide.

  • Page 52: Display Bezel

    Steps Place the power adapter port into the slot on the palm-rest and keyboard assembly. Replace the screw (M2x3) that secures the power adapter port to the palm-rest and keyboard assembly. Connect the power adapter cable to the system board and route the cable through the routing guide. Press the right hinge on to the system board, and palm-rest and keyboard assembly.

  • Page 53: Installing The Display Bezel

    Steps Carefully pry the edges of the display bezel off the display back-cover and antenna assembly. Remove the display bezel off the display back-cover and antenna assembly. Installing the display bezel Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display bezel and provides a visual representation of the installation procedure: Removing and installing components...
  • Page 54 Steps Align the display bezel with the display back-cover. Gently snap the display bezel into place. Next steps Installing the display assembly. Installing the WLAN. Installing the battery. Installing the base cover. Installing the SD memory card. Follow the procedure in After working on your thin client.

  • Page 55: Display Panel

    Display panel Removing the display panel Prerequisites Follow the procedure in Before working on your thin client. Removing the SD memory card. Removing the base cover. Removing the battery. Removing the WLAN. Removing the display assembly. Removing the display bezel. About this task The following image indicates the location of the display panel and provides a visual representation of the removal procedure: Removing and installing components...
  • Page 56 Removing and installing components...

  • Page 57: Installing The Display Panel

    Steps Remove the eight screws (six M2.5x2.5 and two M2x2) that secure the display panel to the display back-cover. Lift the display panel and turn it over. Peel the tape that secures the display cable to the back of the display panel. Lift the latch and disconnect the display cable from the display panel cable connector.
  • Page 58 Removing and installing components...

  • Page 59: Camera

    Steps Place the display panel on a flat and clean surface. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable. Adhere the tape that secures the display cable to the back of the display panel. Turn the display panel over and place it on the display back-cover.

  • Page 60: Installing The Camera

    Steps Using a plastic scribe, gently pry the camera off the display back-cover. Remove the camera cable from the routing channels. Lift the camera module from the display back-cover. Installing the camera Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the camera and provides a visual representation of the installation procedure: Removing and installing components...
  • Page 61 Steps Using the alignment post, adhere the camera module on the display back-cover. Route the camera cable through the routing channels. Next steps Installing the display panel. Installing the display bezel. Installing the display assembly. Installing the WLAN. Installing the battery. Installing the base cover.

  • Page 62: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites Follow the procedure in Before working on your thin client. Removing the SD memory card. Removing the base cover. Removing the battery. Removing the WLAN. Removing the Memory. Removing the SSD. Removing the reader.

  • Page 63: Installing The Palm-Rest And Keyboard Assembly

    Step After performing the preceding steps, you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisite If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the installation procedure: Step Place the palm-rest and keyboard assembly on a flat surface.

  • Page 64: System Setup

    System setup Accessing thin client BIOS settings About this task This section describes about the Wyse 5470 thin client UEFI BIOS settings. While starting a thin client, a Dell logo is displayed for a short period. Steps During start-up, press the F2 key. and enter the default password Fireport.

  • Page 65: Navigation Keys

    Navigation keys NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart the system. Table 2. Navigation keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field.

  • Page 66: System Configuration

    Option Description – UEFI: Hard Drive, Partition 4 – Onboard NIC(IPV4) – Onboard NIC(IPV6) • Boot List Option: You can add a boot option, delete an existing boot option, and view the boot options. This option enables you to control the system prompt of How to UEFI boot path security enter the Admin Password (if set) when you boot a UEFI boot path from the F12 boot menu.
  • Page 67 USB keyboard and mouse always work in the BIOS setup irrespective of these settings. Dell Type-C Dock Configuration Allows you to enable or disable Dell Docks configuration settings. Allows you to On or Off external devices to be powered or charged USB PowerShare using the stored system battery.

  • Page 68: Video Screen Options

    Option Description Allows you to define the timeout value for the keyboard backlight Keyboard Backlight Timeout on Battery when the system is running only on battery power. The keyboard backlight timeout value is only in effect when the backlight is enabled.
  • Page 69 Option Description NOTE: Successful password changes take effect immediately. By default, the administrator password is not set. M.2 SATA SSD Password This option enables you to set, change, or delete the M.2 SATA SSD password. Once a password is set, it remains on the SSD. NOTE: Successful password changes take effect immediately.

  • Page 70: Secure Boot Screen Options

    Option Description • PPI Bypass for Disable Commands • Key Storage Enable—enabled by default • PPI Bypass for Clear Command • SHA-256—enabled by default • Disabled • Enabled—selected by default Admin Setup Lockout This option enables you to prevent users from entering Setup when an administrator password is set.

  • Page 71: Intel Software Guard Extensions Screen Options

    Options Description NOTE: If you disable the Custom Mode, all the changes are erased and the keys are restored to the default settings. Intel Software Guard Extensions screen options Table 8. Intel Software Guard Extensions options Option Description Intel SGX Enable Enable Intel Software Guard Extensions option to provide a secured environment for running code or storing sensitive information with respect to the operating system.

  • Page 72: Power Management

    Option Description Enable Intel TurboBoost—This option is enabled by default. Power management Table 10. Power Management Option Description Allows you to enable or disable the thin client from turning on automatically when an AC adapter is AC Behavior connected. • Wake on AC This option is not set by default.

  • Page 73: Post Behavior

    • Adaptive—Default • Standard - Fully charges your battery at a standard rate. • ExpressCharge- The battery charges over a shorter period using Dell’s fast charging technology. • Primarily AC use • Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

  • Page 74: Wireless Options

    Option Description This option is not set by default. Warnings and Errors Allows you to select different options to either stop, prompt and wait for user input, continue when warnings are detected but pause on errors, or continue when either warnings or errors are detected during the POST process.

  • Page 75: Maintenance Screen Options

    Option Description Enable Intel Virtualization Technology (default). VT for Direct I/O This option specifies whether a virtual machine monitor can use the additional hardware capabilities that are provided by Intel Virtualization Technology for Direct I/O. This option is not enabled by default.

  • Page 76: Troubleshooting Your System

    Troubleshooting your system You can troubleshoot the thin client by using indicators such as diagnostic lights and error messages during the operation of the device. Additionally, you can use Enhanced Pre-Boot System Assessment (ePSA) diagnostics to carry out complete diagnosis and troubleshooting of thin clients.

  • Page 77: Battery Status Led

    To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test. Select the device from the left pane, and click Run Tests. If there are any issues, error codes are displayed. Note the error code and validation number, and contact Dell. Battery status LED Table 16.

  • Page 78: Power Behavior

    AC adapter originally shipped. The system adjusts the performance to match the power available. Connect a Dell xxxxxxW AC adapter or greater for best system performance. AC adapter is not genuine Dell. Limit the CPU speed to the lowest possible Alert—xxxxxxW AC power adapter has...

  • Page 79: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps Go to Dell.com/support.

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