Ringing On Wireless Headset - Avaya 9600 Series Administering

Administering Deskphone Options
• AGTTRANSCLBK - Determines the proper Agent Information message regarding an
incoming call.
• AGTTRANSLPRI - Determines the proper Agent Information message regarding an incoming
call.
• AGTTRANSLPK - Determines the proper Agent Information message regarding an incoming
call.
• AGTTRANSLICOM - Determines the proper Agent Information message regarding an
incoming call.
• CALLCTRSTAT - Provides agent access to call center features for the phone, including
Greetings.
• OPSTATCC - Overrides the OPSTAT parameter setting to allow agent access to related
Options & Settings. It specifies whether Call Center options such as Greetings will be
presented to the user even if the value of OPSTAT is set to disable user options
You must configure the following Communication Manager call center buttons on the deskphone:
• Auto-In
• Manual-In
• After Call Work (ACW)
• Aux Work
Important:
Communication Manager can be set to send the user to the ACW mode after a call ends. You
must configure the ACW button on the deskphone to prevent the agent being logged out at
the end of each call.
For more information about these parameters, see
parameters on page 71.
For additional information on agent and call centers, see Using Avaya 9608/9608G/9611G/9621G/
9641G/9641GS IP Deskphones H.323 for Call Center Agents, 16-603613.

Ringing on wireless headset

Ringing on wireless headsets from Jabra and Plantronics can be configured by the administrator
and is supported as of Release H.323 6.2 Service Pack 2. Using this feature, you can enable
ringing on the wireless headset in addition to the speaker. The ringing tone on the speaker may be
turned off using the AUDASYS parameter.
Note:
By default, this feature is set to 0 and is disabled. For deskphones that are used without
wireless headset with the bidirectional interface support this feature must be turned off.
To enable this feature, SET HEADSETBIDIR=1 in the 46xxsettings file.
March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.
9600 Series H.323 customizable system
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