Troubleshooting - Hach AquaTrend 51200 Instrument Manual

Section 6

6.4 Troubleshooting

Displayed Error Message
Any error message with an
error code starting with 110.
For example, 11001.
Data Memory Failed
DEVICE DID NOT
RESPOND
Device Not Responding
Duplicate Node Removed
Invalid Device Category
Invalid Device Message
Invalid Queue Value
Keyboard Not Responding
Main RAM Failed
MEMORY TEST FAILED
MIP Buffer Overrun
Neuron Failed To Sync
NEURON NOT
RESPONDING
NODE(S) NOT
RESPONDING
Program FLASH 1 Failed
Program FLASH 2 Failed
Page 74
Troubleshooting
The AquaTrend Interface Modules have been engineered to operate efficiently
with a minimum of errors. The following error messages have been
programmed into the AquaTrend Interface software to help you correct minor
operating problems and identify hardware and software problems. If problems
persist, contact Hach Service Center at 1-800-227-4224.
Table 12 AquaTrend Interface Error Messages
Possible Cause
An internal AquaTrend Interface software or
hardware error occurred. For example: interrupt,
divide by zero, break point errors.
AquaTrend Interface battery-backed RAM
memory failure
A device didn't respond to a message.
This message is logged in the AquaTrend Interface
Alarm log.
A device didn't respond to a message.
For example, a menu was not received.
System identifies a preconfigured device that was
not recognized by the system and removes it from
the network.
During ADD DEVICE, the configure
button was pressed on a device that doesn't
match the category
Internal or communication error between a device
and an AquaTrend Interface
A problem occurred when a message requested
an invalid message queue.
System busy.
Hourglass shown in Status Bar of display.
AquaTrend Interface main RAM failure
One of the AquaTrend Interface memory
components failed during power up/reset
An uplink message could not get a buffer.
The neuron on the AquaTrend Interface failed to
sync
The Neuron on the AquaTrend Interface is not
responding
A device didn't respond to a message. This
message is logged in the AquaTrend Alarm log.
AquaTrend Interface Flash #1 failure
AquaTrend Interface Flash #2 failure
Remedy
If problem persists, call service.
If problem persists, call service.
Make sure device(s) are connected
properly and powered up.
If problem persists, call service.
A possible solution is presented on screen.
Reinstall device.
Repeat the procedure, this time pressing
the correct configure button
Make sure device(s) are connected
properly and powered up. If problem
persists, call service.
If problem persists, call service.
Wait for hourglass to disappear and
repeat keystrokes.
If problem persists, call service.
If problem persists, call service.
If problem persists, call service.
If problem persists, call service.
If problem persists, call service.
Make sure device(s) are connected
properly and powered up.
If problem persists, call service.
If problem persists, call service.
If problem persists, call service.
51350-18 Maintenance and Troubleshooting.fm