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E200 series
Online Manual
Basic Operation
Maintenance
Overview of the Machine
Information about Paper
Printing
Copying
Frequently Asked Questions
List of Support Code for Error
English

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Table of Contents

   Also See for Canon E200 Series

   Related Manuals for Canon E200 Series

   Summary of Contents for Canon E200 Series

  • Page 1 E200 series Online Manual Basic Operation Maintenance Overview of the Machine Information about Paper Printing Copying Frequently Asked Questions List of Support Code for Error English...
  • Page 2: Table Of Contents

    Contents Using Online Manual..........6 Symbols Used in This Document.
  • Page 3 WEEE (EU&EEA)..............62 Handling Precautions.
  • Page 4 Printing Using Canon Application Software........
  • Page 5 Message (Support Code) Appears........... . 159 List of Support Code for Error.
  • Page 6: Using Online Manual

    Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...
  • Page 7: Symbols Used In This Document

    Symbols Used in This Document Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment.
  • Page 8: Touch-enabled Device Users (windows)

    Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...
  • Page 9: Trademarks And Licenses

    Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
  • Page 10 Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
  • Page 11 2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3.
  • Page 12 7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE.
  • Page 13 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
  • Page 14 Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 15 TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----- Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications.
  • Page 16 SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 17 FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 18 MIT License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
  • Page 19 * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 20: Basic Operation

    Basic Operation Printing Photos from a Computer...
  • Page 21: Printing Photos From A Computer

    Printing Photos from a Computer This section describes how to print photos with My Image Garden. 1. Open the paper support (A). 2. Pull out the paper output tray (B) and the output tray extension (C). 3. Load paper vertically WITH THE PRINT SIDE FACING YOU. 4.
  • Page 22 After loading paper on the rear tray, either of the Paper lamp lights up. 5. Check paper size setting. If the paper size loaded on the rear tray is different from the Paper lamp indication (E), press the Paper Select button (F) to change the selection. 6.
  • Page 23 8. Click the folder (I) with photos you want to print. 9. Click the photos (J) you want to print. For Windows: To select two or more photos at a time, click photos while pressing the Ctrl key. For macOS: To select two or more photos at a time, click photos while pressing the command key.
  • Page 24 For macOS: Specify the number of copies. 12. Start printing. For Windows: Click Print. For macOS: Click Print. When the Print dialog starts, specify your printer name, paper size, etc., then click Print. Note • My Image Garden lets you use images on your computer, such as photos taken with a digital camera, in a number of ways.
  • Page 25: Handling Paper, Fine Cartridges, Etc

    Handling Paper, FINE Cartridges, etc. Loading Paper Replacing a FINE Cartridge...
  • Page 26: Loading Paper

    Loading Paper Loading Plain Paper / Photo Paper...
  • Page 27: Loading Plain Paper / Photo Paper

    For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
  • Page 28 2. Pull out the paper output tray (B) and the output tray extension (C). 3. Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING YOU. 4. Adjust the paper guide (D) with the paper left side. Do not slide the paper guide too hard against the paper.
  • Page 29 Note • Do not load sheets of paper higher than the load limit mark (G). After loading paper on the rear tray, either of the Paper lamp lights up according to the paper size loaded last. 5. Check paper size setting. If the paper size loaded on the rear tray is different from the Paper lamp indication (H), press the Paper Select button (I) to change the selection.
  • Page 30 • There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality.
  • Page 31: Replacing A Fine Cartridge

    Replacing a FINE Cartridge Replacing a FINE Cartridge Ink Tips...
  • Page 32: Replacing A Fine Cartridge

    Replacing a FINE Cartridge When remaining ink cautions or errors occur, the Alarm lamp will flash to inform you of the error. In this state, the printer cannot print. Count the number of flashes and take appropriate action. An Error Occurs While using the printer, the periphery of the paper output slot may become dirty with ink.
  • Page 33 • Color ink may be consumed even when printing a black-and-white document or when black-and- white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When ink runs out, replace the FINE cartridge immediately with a new one.
  • Page 34 2. Remove the FINE cartridge. Important • Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area. • Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables. 5. Prepare a new FINE cartridge. 1.
  • Page 35 Important • If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully. • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
  • Page 36 Important • Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder, or cause trouble with the FINE cartridge. 2. Push the FINE cartridge in and up firmly until it snaps into place. Important •...
  • Page 37 • The printer cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges. 7. Close the cover. Note • If the Alarm lamp flashes after the cover is closed, take appropriate action. An Error Occurs •...
  • Page 38: Ink Tips

    Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. Ink is not only used for printing, but also for cleaning the print head to maintain the optimal printing quality. The printer has the function to automatically clean the ink jet nozzles to prevent clogging.
  • Page 39: Maintenance

    Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer (Windows) Performing Maintenance Functions from Your Computer (macOS) Cleaning...
  • Page 40: If Printing Is Faint Or Uneven

    If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning...
  • Page 41: Maintenance Procedure

    Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the FINE cartridge. This can cause trouble with the FINE cartridge. Note •...
  • Page 42 If the problem is still not resolved: Replace the FINE cartridge. Step5 Replacing a FINE Cartridge Note • If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair.
  • Page 43 When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Align the print head. Step • For Windows: Adjusting Print Head Position • For macOS: Adjusting Print Head Position...
  • Page 44: Printing The Nozzle Check Pattern

    Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE cartridge whose ink is low.
  • Page 45: Examining The Nozzle Check Pattern

    Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern (A) or horizontal white streaks in the pattern (B). If there are missing lines in the pattern (A): (C) Good (D) Bad (lines are missing) If there are horizontal white streaks in the pattern (B):...
  • Page 46: Cleaning The Print Head

    Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. 1.
  • Page 47: Deep Print Head Cleaning

    If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. If the problem is still not resolved, replace the FINE cartridge with a new one. If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair.
  • Page 48: Performing Maintenance Functions From Your Computer (macos)

    Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer...
  • Page 49: Opening Remote Ui For Maintenance

    Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.
  • Page 50: Cleaning The Print Heads

    Cleaning the Print Heads The print head cleaning function allows you to clear up clogged print head nozzle. Perform print head cleaning if printing is faint or a specific color fails to print, even though there is enough ink. Cleaning 1.
  • Page 51 Before running the deep cleaning, check the following items: Check whether the printer is on and open the printer's cover. Check the following items for each ink. Then, if necessary, perform Deep cleaning. • Is there ink remaining in the cartridge? •...
  • Page 52: Adjusting Print Head Position

    Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Manual head alignment 1. Select Utilities from Remote UI 2. Click Manual head alignment A message appears.
  • Page 53: Cleaning

    Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning)
  • Page 54: Cleaning Paper Feed Rollers

    Cleaning Paper Feed Rollers If the paper feed rollers are dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed rollers. You need to prepare: a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market 1.
  • Page 55 If the problem is not resolved after cleaning the paper feed rollers, contact your nearest Canon service center to request a repair.
  • Page 56: Cleaning Inside The Printer (bottom Plate Cleaning)

    Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains caused by ink from the inside of the printer. To prevent a printed paper from staining with ink, we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
  • Page 58: Overview

    Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Storing Printed Images Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS)
  • Page 59: Safety

    Safety Safety Precautions Regulatory Information WEEE (EU&EEA)
  • Page 60: Safety Precautions

    Safety Precautions Choosing a location • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source.
  • Page 61: Regulatory Information

    Regulatory Information Environmental Information Reducing your environmental impact Power Consumption and Operational Modes The amount of electricity a device consumes depends on the way the device is used. This product is designed and set in a way to allow you to reduce the power consumption. After the last print it switches to Ready Mode.
  • Page 62: Weee (eu&eea)

    For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more information regarding return and recycling of WEEE products, please visit www.canon- europe.com/weee.
  • Page 63 U kunt ook het schema voor de afvoer van afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon- europe.com/weee.
  • Page 64 Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein) Aquest símbol indica que aquest producte no s’ha de llençar a les escombraries de la llar, d’acord amb la...
  • Page 65 Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon- europe.com/weee.
  • Page 66 Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee. Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
  • Page 67 úřad vaší obce, správní orgán vykonávající dozor nad likvidací odpadu, sběrny OEEZ nebo služba pro odvoz komunálního odpadu. Další informace týkající se vracení a recyklace OEEZ naleznete na adrese www.canon-europe.com/weee. Csak az Európai Unió és az EGT (Norvégia, Izland és Liechtenstein) országaiban...
  • Page 68 WEEE lub skontaktować się z przedsiębiorstwem zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko) Tento symbol znamená, že podľa Smernice 2012/19/EÚ...
  • Page 69 į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas, patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon- europe.com/weee. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn)
  • Page 70 OEEO. Če želite več informacij o vračanju in recikliranju izdelkov v skladu z direktivo OEEO, obiščite www.canon-europe.com/weee. Само за Европейския съюз и ЕИП (Норвегия, Исландия и Лихтенщайн) Този...
  • Page 71 şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi (2012/19/EC) i vašem nacionalnom zakonu. Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada, npr.
  • Page 72: Handling Precautions

    Handling Precautions Canceling Print Jobs Storing Printed Images Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer Keeping Print Quality High...
  • Page 73: Legal Restrictions On Printing

    Legal Restrictions on Printing Printing or modifying printed copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • Money orders • Certificates of deposit •...
  • Page 74: Printer Handling Precautions

    Printer Handling Precautions Do not place any object on the printer! Do not place any object on the printer. It may fall into the rear tray and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
  • Page 75: Transporting Your Printer

    Transporting Your Printer When relocating the printer, make sure of the following. Important • With the FINE cartridge left installed in the printer, press the ON/Stop button to turn off the power. This allows the printer to automatically cap the print head, thus preventing it from drying. •...
  • Page 76: Keeping Print Quality High

    Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint- stick, or bleed if water or sweat comes in contact with the printed area.
  • Page 77: Main Components And Their Use

    Main Components and Their Use Main Components Power Supply...
  • Page 78: Main Components

    Main Components Front View Rear View Inside View Operation Panel...
  • Page 79: Front View

    Front View (1) operation panel Use to change the settings of the printer or to operate it. Operation Panel (2) paper support Open to load paper on the rear tray. (3) paper guides Align with the left side of the paper stack. (4) rear tray Load paper here.
  • Page 80: Rear View

    Rear View (1) power cord connector Plug in the supplied power cord. (2) USB port Plug in the USB cable. Make sure the terminal orientation is correct when you plug in the USB cable. Important • Do not touch the metal casing. This can cause trouble. •...
  • Page 81: Inside View

    Inside View (1) FINE cartridge (ink cartridges) A replaceable cartridge that integrates print head and ink tank. (2) FINE cartridge holder Install the FINE cartridge. The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.
  • Page 82: Operation Panel

    Operation Panel * All lamps on the operation panel are shown lit in the figure below for explanatory purposes. (1) ON/Stop button Turns the power on or off. Pressing this button also cancels operations or printing. (2) ON lamp Lights after flashing when the power is turned on. (3) RESUME button Changes printer settings, turns off the Alarm lamp, or selects a printer maintenance menu.
  • Page 83: Power Supply

    Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...
  • Page 84: Confirming That The Power Is On

    Confirming that the Power Is On The ON lamp is lit when the printer is turned on. Note • It may take a while for the printer to start printing immediately after you turn on the printer.
  • Page 85: Turning The Printer On And Off

    Turning the Printer On and Off Turning on the printer 1. Press the ON/Stop button to turn on the printer. The ON lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
  • Page 86 Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This is the default setting. For details on the auto power off feature, see below. •...
  • Page 87: Checking The Power Plug/power Cord

    Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. •...
  • Page 88: Unplugging The Printer

    Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON/Stop button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
  • Page 89: Changing Settings

    Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...
  • Page 90: Changing Printer Settings From Your Computer (macos)

    Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode...
  • Page 91: Managing The Printer Power

    Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allows you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period.
  • Page 92: Changing The Printer Operation Mode

    Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Device settings from Remote UI 2. If necessary, complete the following settings: Custom settings - Detect paper setting mismatch If the check box is deselected, at the time of printing from PC, you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the printer.
  • Page 93: Changing Settings From Operation Panel

    Changing Settings from Operation Panel Initializing Printer Settings...
  • Page 94: Initializing Printer Settings

    Initializing Printer Settings You can initialize the printer settings. Follow the procedure below to initialize the printer settings. Make sure that the printer is turned on. 2. Press and hold RESUME button and release it when Alarm lamp flashes 13 times. All the printer settings are initialized.
  • Page 95: Specifications

    Specifications General Specifications Printing resolution (dpi) 4800* (horizontal) x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB Port: Hi-Speed USB * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
  • Page 96 Weight Approx. 5.5 lb (Approx. 2.5 kg) * With the FINE Cartridges installed. Canon FINE Cartridge Total 1280 nozzles (BK 320 nozzles, C/M/Y each 320 nozzles) Minimum System Requirements Conform to the operating system's requirements when higher than those given here.
  • Page 97 Information in this guide is subject to change without notice.
  • Page 98: Information About Paper

    Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...
  • Page 99: Supported Media Types

    • For details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, Canon paper is not sold by model number. Instead, purchase paper by name.
  • Page 100 • Maximum size: 8.50 x 26.61 inches (215.9 x 676.0 mm) Paper Weight You can use paper in the following weight range. • 17 to 28 lb (64 to 105 g /m ) (plain paper other than genuine Canon paper)
  • Page 101: Paper Load Limit

    Rear Tray Paper Output Tray Canon Red Label Superior <WOP111> Approx. 60 sheets Approx. 10 sheets Canon Océ Office Colour Paper <SAT213> Approx. 50 sheets Approx. 10 sheets Paper for printing photos: Note • For best results in continuous printing, remove printed sheets from the paper output tray to avoid smearing or discoloration.
  • Page 102: Unsupported Media Types

    • Paper that is too thin (weighing less than 17 lb (64 g /m • Paper that is too thick (plain paper weighing more than 28 lb (105 g /m ), except for Canon genuine paper) • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5) •...
  • Page 103: Handling Paper

    Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.
  • Page 104: Printing

    Printing Printing from Computer Paper Settings...
  • Page 105: Printing From Computer

    Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS) Printing Using Canon Application Software...
  • Page 106: Printing From Application Software (macos)

    Printing from Application Software (macOS) Printing Using macOS Basic How to Open Printer Settings Screen Display the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers...
  • Page 107: Printing Using Macos

    Printing Using macOS You can print photographs, E-mails, web pages, and other documents using macOS, even if the printer driver is not installed or the application is not downloaded. Check that printer power is on Note • If Auto power on is enabled, printer automatically turns itself on when receiving a print job. Load paper in printer 3.
  • Page 108 Important • An error may occur if the paper size/type set in the print dialog is different from the paper size/type set on the printer. Select the correct items on the print dialog and the printer that correspond to the paper being printed. Note •...
  • Page 109: How To Open Printer Settings Screen

    How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens.
  • Page 110: Display The Printing Status Screen

    Display the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock.
  • Page 111: Deleting The Undesired Print Job

    Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2.
  • Page 112: Removing Printer That Is No Longer Required From List Of Printers

    Removing Printer That Is No Longer Required from List of Printers Printer that is no longer in use can be removed from the list of printers. Before removing printer, remove the cable connecting the printer and PC. You cannot remove the printer if not logged in as the administrator. For information about an administrative user, refer to the user's manual for the macOS.
  • Page 113: Printing Using Canon Application Software

    Printing Using Canon Application Software My Image Garden Guide Quick Menu Guide...
  • Page 114: Paper Settings

    Paper Settings By registering the size of the paper loaded on the rear tray, you can prevent the printer from misprinting by flashing Alarm lamp and Paper lamp before printing starts when the paper size of the loaded paper differs from the print settings.
  • Page 115 When you start printing, the Alarm lamp and the Paper lamp indicating the paper size setting for printing flashes in synchronization. Select one of the operations below. • Printing on the paper loaded on the rear tray You print on the paper loaded without changing the paper size setting for printing. Press the RESUME button.
  • Page 116 Changing the Printer Operation Mode Important • When the Alarm lamp flashing which prevents misprinting is disabled: The printer starts printing even though the paper size setting for printing and the paper size registered in the printer are different.
  • Page 117: Frequently Asked Questions

    Frequently Asked Questions Printing Does Not Start Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Print Results Are Unsatisfactory Print List of Support Code for Error (Paper Jams) Cannot Install Printer Driver (Windows) Installation An Error Occurs Message (Support Code) Appears Error Examples of Problems Printer Does Not Work...
  • Page 118 Installation and Download Problems Errors and Messages If You Cannot Solve a Problem...
  • Page 119: Printing Problems

    Printing Problems Printing Does Not Start Ink Is Not Coming Out Paper Does Not Feed Properly/"No Paper" Error Print Results Are Unsatisfactory...
  • Page 120: Printing Does Not Start

    The printer will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • To make the printer the one selected by default, select Set as Default Printer.
  • Page 121 • For macOS: Make sure your printer's name is selected in Printer in the Print dialog. Note • To make the printer the one selected by default, select the printer for Default printer. Is print data extremely large? (Windows) Check6 If the print data is large, part of image data may be cut off and printing failure may occur.
  • Page 122: Ink Is Not Coming Out

    Ink Is Not Coming Out Check the estimated ink levels. Check1 • For Windows: Checking the Ink Status from Your Computer (Windows) • For macOS: Checking the Ink Status from Your Computer (macOS) Replace an empty FINE cartridge with a new one. Is the FINE cartridge installed properly? Check2 If the FINE cartridge is not installed securely, ink may not be ejected correctly.
  • Page 123 • If problem is not resolved after performing print head cleaning twice: Perform print head deep cleaning. If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform print head deep cleaning again 24 hours later. •...
  • Page 124: Paper Does Not Feed Properly/"no Paper" Error

    Paper Does Not Feed Properly/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
  • Page 125 Clean paper feed roller. Check6 Cleaning Paper Feed Rollers If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 126: Print Results Are Unsatisfactory

    Print Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Do page size and media type settings match size and type of loaded paper? Check1 If these settings do not match, it is not possible to obtain the proper result.
  • Page 127 After printing, dry the paper sufficiently, avoid high temperatures, high humidity, and direct sunlight, and store or display indoors at room temperature and normal humidity. To avoid direct exposure to air, we recommend that you store the paper in an album, plastic folder, photo frame, etc.
  • Page 128: Paper Is Blank/printing Is Blurry/colors Are Wrong/white Streaks Appear

    Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Printing Is Blurry Colors Are Wrong...
  • Page 129 White Streaks Appear Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Are the print head nozzles clogged? Check2 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
  • Page 130 Load paper with the printable side facing up. Refer to the instruction manual supplied with the paper for detailed information on the printable side. Is the FINE cartridge installed properly? Check5 If the FINE cartridge is not installed securely, ink may not be ejected correctly. Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges.
  • Page 131: Colors Are Unclear

    Colors Are Unclear Are the print head nozzles clogged? Check1 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
  • Page 132 After confirming that the FINE cartridge is installed properly, close the cover. Note • Printed colors may not match screen colors due to basic differences in the methods used to produce colors. Color control settings and environmental differences can also affect how colors appear on the screen.
  • Page 133: Lines Are Misaligned

    Lines Are Misaligned Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. • For Windows: Aligning the Print Head Position from Your Computer (Windows) •...
  • Page 134: Paper Is Smudged / Printed Surface Is Scratched

    Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Check paper type. Check2 Make sure you are using the right paper for what you are printing. Supported Media Types Correct curl before loading paper.
  • Page 135 1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing.
  • Page 136 Check the intensity setting in the printer driver. Adjusting Intensity Do not print outside recommended printing area. Check6 If you print outside the recommended printing area of your paper, ink may stain the lower edge of the paper. Resize the document using application software. Print Area Is paper feed roller dirty? Check7...
  • Page 137: Cannot Complete Printing

    Cannot Complete Printing Select setting not to compress printing data. (Windows) Check1 If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on Page Setup sheet of the printer driver. Select the Do not allow application software to compress print data check box and click OK.
  • Page 138: Lines Incomplete Or Missing (windows)

    Lines Incomplete or Missing (Windows) Are you using Page Layout Printing or Binding Margin function? Check1 When the Page Layout Printing or Binding margin function is in use, thin lines may not be printed. Try thickening the lines in the document. Is print data extremely large? Check2 If the print data is large, part of image data may be cut off and printing failure may occur.
  • Page 139: Images Incomplete Or Missing (windows)

    Images Incomplete or Missing (Windows) Select setting not to compress printing data. Check1 If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on Page Setup sheet of the printer driver. Select Do not allow application software to compress print data check box and click OK.
  • Page 140: Ink Blots / Paper Curl

    Use Photo Paper to print photos. Check3 To print data with high color saturation such as photographs or images with dark colors, we recommend that you use Photo Paper Plus Glossy II or other Canon specialty paper. Supported Media Types...
  • Page 141: Back Of Paper Is Smudged

    Back of Paper Is Smudged Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Perform bottom plate cleaning to clean inside of printer. Check2 Cleaning Inside the Printer (Bottom Plate Cleaning) Note • During borderless printing, duplex printing, or too much printing, ink may stain the inside of the printer.
  • Page 142: Uneven Or Streaked Colors

    Uneven or Streaked Colors Uneven Colors Streaked Colors Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Are the print head nozzles clogged? Check2 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or...
  • Page 143 Perform print head deep cleaning. If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform print head deep cleaning again 24 hours later. • If problem is not resolved after performing print head deep cleaning twice: Ink may have run out.
  • Page 144: Printing Stops

    Printing Stops Is paper loaded? Check1 Make sure paper is loaded. If necessary, load paper. Do documents to be printed have many photographs or illustrations? Check2 It takes time for the printer and the computer to process large data such as photos or other graphics, so it may seem that the printer is not working.
  • Page 145: Cannot Print Using Airprint

    Cannot Print Using AirPrint Make sure printer is turned on. Check1 If the printer is turned on, turn it off and back on, and then check whether the issue is resolved. Make sure printer is registered to your computer. Check2 Make sure printer has enough paper and ink.
  • Page 146: Mechanical Problems

    Mechanical Problems Printer Does Not Turn On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB...
  • Page 147: Printer Does Not Turn On

    Make sure power plug is securely connected to printer, and then turn it back on. Check2 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn it Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 148: Power Shuts Off By Itself

    Disable the setting from the computer. • For Windows: Use Canon IJ Printer Assistant Tool to disable the setting following the procedure below. 1. Open Canon IJ Printer Assistant Tool. Maintenance tab Description 2. Select printer you are using from pulldown menu and select OK.
  • Page 149: Usb Connection Problems

    USB Connection Problems Printing Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of USB 1.1. In this case, the printer works properly but printing speed may slow down due to the communication speed.
  • Page 150: Cannot Communicate With Printer Via Usb

    Cannot Communicate with Printer via USB Make sure printer is turned on. Check1 Connect USB cable properly. Check2 As the illustration below, the USB port is at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable.
  • Page 151: Installation And Download Problems

    Installation and Download Problems Cannot Install Printer Driver (Windows)
  • Page 152: Cannot Install Printer Driver (windows)

    CD-ROM icon in the window that appears. If the contents of the CD-ROM appear, double-click MSETUP4.EXE. If you cannot install the printer driver with the Setup CD-ROM, install it from the Canon website. Note • If the CD-ROM icon does not appear, try the following: •...
  • Page 153 Deleting the Unnecessary Printer Driver Reinstall the printer driver with the Setup CD-ROM or install it from the Canon website. Note • If the installer was stopped due to a Windows error, Windows operation may be unstable, and you...
  • Page 154: Errors And Messages

    Errors and Messages An Error Occurs Message (Support Code) Appears...
  • Page 155: An Error Occurs

    An Error Occurs When an error occurs in printing such as the printer is out of paper or paper is jammed, the Alarm lamp flashes or ON lamp and Alarm lamp flash alternately. For Windows, a Support Code (error number) is displayed on the computer screen shown as below.
  • Page 156 1714 9 flashes Protective material or tape may still be attached to FINE cartridge holder. 1890 11 flashes Paper type and size settings are not correct. 4102 Cannot perform printing with current print settings. 4103 12 flashes Specified data cannot be printed. 4100 13 flashes The ink may have run out.
  • Page 157 9 flashes Printer error has occurred. 6800 6801 10 flashes An error requiring a repair has occurred. B202 B203 B204 B205 Other cases than above Printer error has occurred. 6500 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 When a Support Code and a message are displayed on the computer screen (Windows):...
  • Page 158 Note • For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.
  • Page 159: Message (support Code) Appears

    • There could also be a problem with the USB cable. Replace the USB cable and retry the printing. Make sure printer driver is installed correctly. Check3 Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver and reinstall it from the Setup CD-ROM or the Canon website.
  • Page 160 • "Printer driver could not be found" Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver and reinstall it from the Setup CD-ROM or the Canon website. • "Could not print Application name - File name"...
  • Page 161 If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a screen appears asking for permission to send the printer and application usage information every month for about ten years. Read the information on the screen and follow the instructions below. •...
  • Page 162 If you are logged in on an account with administrator privileges, follow the on-screen instructions. 2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program. 3. Select Change. If you select Yes after you have followed the on-screen instructions, the confirmation screen will appear at the time of the next survey.
  • Page 163 • If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear. Note •...
  • Page 164 2. Select Applications from Go menu of Finder, double-click the Canon Utilities folder and Inkjet Extended Survey Program folder. 3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app to Trash. 4. Restart computer. Empty Trash and restart your computer. • Changing setting: To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below.
  • Page 165: List Of Support Code For Error

    List of Support Code for Error Support code appears on your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action in response.
  • Page 166: List Of Support Code For Error (paper Jams)

    List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If you cannot see the jammed paper at the paper output slot or the rear tray: Paper Is Jammed inside Printer •...
  • Page 167 If you turned off the printer in step 1, the print data that was sent to the printer is erased. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 168: Paper Is Jammed Inside Printer

    Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below.
  • Page 169 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
  • Page 170 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 171 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. •...
  • Page 172 1200 Cause Cover is open. What to Do Close the cover and wait for a while. Do not close it while you are replacing a FINE cartridge.
  • Page 173 1203 Cause Cover is opened during printing. What to Do If paper remains inside the printer, slowly pull out the paper with both hands and close the cover. Press the printer's RESUME button to resolve the error. The printer ejects one blank sheet of paper and resumes printing from the next paper. The printer will not reprint the page that was printed when the cover is opened.
  • Page 174 1401 Cause FINE cartridge is not installed. What to Do Install the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair.
  • Page 175 Remove the FINE cartridge and reinstall it. If the error is not resolved, the FINE cartridge may be damaged. Replace the FINE cartridge with a new one. If this still does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 176 1485 Cause Appropriate ink cartridge is not installed. What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer. Install the appropriate ink cartridge. If you want to cancel printing, press the printer's ON/Stop button.
  • Page 177 1682 Cause FINE cartridge cannot be recognized. What to Do Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair.
  • Page 178 If you want to continue printing without this function, press the printer's RESUME button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
  • Page 179 1688 Cause The ink has run out. What to Do Replace the ink cartridge and close the cover. If printing is in progress and you want to continue printing, press the printer's RESUME button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled.
  • Page 180: 180

    168A Cause FINE cartridge is not installed properly, or FINE cartridge not compatible with this printer is installed. What to Do Retract the output tray extension and the paper output tray, open the cover, and then remove the FINE cartridges. Make sure the FINE cartridge compatible with the printer is installed.
  • Page 181 1700 Cause Ink absorber is almost full. What to Do Press the printer's RESUME button to continue printing. Contact your nearest Canon service center to request a repair.
  • Page 182 If the protective material or tape is still there, retract the output tray extension and the paper output tray to remove it. Pull down the tape to remove the protective material. If the cover is open, close it. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 183 4102 Cause Media type and paper size are not set correctly. What to Do Press the printer's ON/Stop button to cancel printing, change the media type or paper size setting, and then retry printing. • When the media type is set to Photo Paper Plus Glossy II: Set the paper size to 4"...
  • Page 184 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's ON/Stop button to cancel printing. Then change the print settings and retry printing.
  • Page 185 Push up the FINE cartridge until it clicks into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • When clearing an impediment to FINE cartridge holder motion, be careful not to touch clear film (A).
  • Page 186 What to Do Turn off the printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 187: 5b00

    5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair.
  • Page 188 List of Support Code for Error (Paper Jams) Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.

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