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Analog Input SmartLead
13 Service and Repair
13.1 Availability of Circuit Diagrams and Component Lists
Noraxon will make available on request circuit schematics, component parts lists and calibration
instructions to assist qualified technical personnel in the service and maintenance of the Ultium
SmartLeads, where applicable.
13.2 Warranty Information
Noraxon equipment including optional items is guaranteed to be free from defects in material and
workmanship for 1 year from the date of purchase. The warrant period begins on the date of
product shipment from Scottsdale, Arizona.
Warranty coverage does not apply to damage incurred through accident, alteration, abuse or failure
to follow instructions contained in this document.
An optional extended warranty is available. Please contact Noraxon USA for further details.
13.3 Submitting Technical Support Requests
A Support Request can be submitted using the online form available at this link:
https://www.noraxon.com/support-learn/support-request/
Provide all information requested by the form including a detailed description of the problem being
experienced and your telephone number or e-mail address.
13.4 Returning Equipment
Be sure to obtain an RMA Number (return material authorization) before returning any equipment.
Completing the online service request form will assign an RMA Number. Otherwise contact
Noraxon USA.
https://www.noraxon.com/support-learn/rma-request/
Send the equipment postage prepaid and insured to the address below. Include the RMA Number
on the shipment label. Mark the package "Goods to be repaired – Made in USA" to avoid
unnecessary customs charges. (Beware listing a Customs or Insurance value of $5,000.00 USD or
more will result in a delay at United States Customs.)
Noraxon USA
15770 N. Greenway-Hayden Loop
Suite 100
Scottsdale, AZ
P-811 Rev B (May 2019)
25
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