Getting Help - Cabletron Systems 6E233-49 SmartSwitch 6000 User Manual

Getting Help

1.2 GETTING HELP
For additional support related to this device or document, contact Cabletron Systems using one of
the following methods:
World Wide Web http://www.cabletron.com/
Phone (603) 332-9400
Internet mail support@cabletron.com
FTP ftp://ftp.cabletron.com/
Login anonymous
your email address
Password
To send comments or suggestions concerning this document, contact the Cabletron Systems
Technical Writing Department via the following email address: TechWriting@cabletron.com
Make sure to include the document Part Number in the email message.
Before calling Cabletron Systems, have the following information ready:
• Your Cabletron Systems service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (e.g., changing mode
switches, rebooting the unit, etc.)
• The serial and revision numbers of all involved Cabletron Systems products in the network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
1-8 Introduction
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