IBM Aptiva Handbook page 115

Table 1: Hardware problems (Continued)
If the problem is:
Can't write to diskette
Can't format diskette
Keyboard doesn't work or only some keys
work
If any of these problems continue after taking the actions listed, see "Chapter 2: HelpWare support and services" on
Note:
page 2-1 for information on obtaining service.
Here's what to do:
1.Make sure you are using the correct type of diskette. Make sure that the
diskette is correctly formatted.
2.Make sure the diskette is not write-protected.
3.Make sure you are sending information to the correct drive.
4.Make sure there is space on the diskette for the information. (Try using a
blank, formatted diskette.)
5.Make sure the drive power and signal cables are securely attached to
the back of the drive. For instructions on working in the system unit, see
"Working with the hardware in the system unit" on page 8-2.
6.Make sure that the Diskette Drive parameter is enabled in Setup under
Advanced Options, Security Options.
1.Make sure the diskette is not write-protected.
2.Make sure you are using the correct type of diskette.
3.Make sure the drive power and signal cables are securely attached to
the back of the drive. For instructions on working in the system unit, see
"Working with the hardware in the system unit" on page 8-2.
4.Make sure Diskette Drive is not disabled in the BIOS STANDARD
CMOS Menu .
1.Make sure the keyboard cable is correctly and securely connected to the
keyboard port (not the mouse port) on the back of the system unit.
The keyboard port has this symbol next to it to help you:
2.Move your fingers across the keys. Make sure no keys are stuck.
3.If you have a protector over your keyboard, make sure that it allows
typing. Some do not.
4.Turn the system unit off, wait 10 seconds, and then turn the system unit
on again.
Solving hardware and software problems 10-9