IBM Aptiva Handbook page 126

Your computer comes with two diagnostic programs:
±
PC-Doctor for Windows: This Windows-based diagnostic
program is preinstalled on your computer PC-Doctor for
Windows can diagnose some hardware problems, but it is
most effective at diagnosing software problems. For
instructions on using PC-Doctor for Windows, see
"Starting PC-Doctor for Windows".
±
IBM Enhanced Diagnostics: This program is located on
the Product Recovery and Diagnostics CD. IBM Enhanced
Diagnostics is independent of the Windows operating
system installed on your computer. Although it can
diagnose some software problems, it is most effective at
diagnosing hardware problems. IBM Enhanced
Diagnostics is generally used under any of the following
conditions:
±
When computer problems prevent you from using PC-
Doctor for Windows
±
When PC-Doctor for Windows and other diagnostic
methods have not been successful in isolating a problem
suspected to be hardware related
10-20 Chapter 10: Diagnosing and recovering from problems
In most cases, you will want to run PC-Doctor for Windows
first. If PC-Doctor for Windows does not detect an error, run
IBM Enhanced Diagnostics. This provides the most thorough
and effective way of diagnosing a software or hardware
problem. Save and print the log files created by both versions
of diagnostics. If you are unable to isolate and repair the
problem yourself, you will need the logs when you call IBM
and speak to a technical-support representative. (The log file
created by PC-Doctor for Windows is automatically saved in
C:\PCDR\DETAILED.TXT.)
Starting PC-Doctor for Windows
To start PC-Doctor for Windows, do the following:
1.
Click Start.
2.
Select Programs.
3.
Select PC-Doctor for Windows.
4.
Click PC-Doctor for Windows.
For additional information about running PC-Doctor for
Windows, refer to the PC-Doctor for Windows help system.
Starting the IBM Enhanced Diagnostics
program
To start the IBM Enhanced Diagnostics program, do the
following:
1.
Insert the Product Recovery and Diagnostics CD into
the CD-ROM drive.