IBM Aptiva Handbook page 34

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There are times you may need additional assistance after
the 30-day "Up and Running" support period. You may also
require "How to" help and support as you use your Aptiva
PC. IBM PC HelpCenter technicians can assist you for a fee.
For more information, see "How and when do I purchase
additional support?" on page 2-9.
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In some cases, the Aptiva PC that you purchased may not
function as warranted. If this happens, during the period of
your warranty, the IBM PC HelpCenter will arrange for
warranty service for IBM factory-installed hardware.
Your Aptiva is subject to the terms of the IBM hardware
product warranty and IBM Program License Agreement
which are included with your computer. Please read these
terms carefully.
If your computer needs to be serviced, please provide the
servicer with the Aptiva Product Recovery and Diagnostics
disc that came with your computer. This will help the servicer
to complete the required service.
If your computer is having a problem that is not covered by
the warranty, see "How and when do I purchase additional
support?" on page 2-9.
If your call is not covered by 30-day "Up and
Running" support or the warranty, you will be
Note:
required to provide a major credit card number for
support.
2-6 Chapter 2: HelpWare support and services
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The information in the following three steps will provide the
IBM PC HelpCenter technical support representative with
valuable information that will assist him or her when handling
your call. It will also help reduce the amount of time it takes
to diagnose problems and answer questions.
1.
Register your computer with the online IBM
Registration form that came installed on your
computer.
2.
If possible, run both the DOS version and the Windows
version of PC Doctor Diagnostics. Save and print the
log files created by both the DOS and Windows
versions of diagnostics so that you can provide these
for the technical support representative to review. (The
log file created by the Windows version is
automatically saved in C:\PCDR\detailed.txt.) For
information on how to use the PC Doctor Diagnostics,
refer to "IBM diagnostic programs" on page 10-?.
3.
If you have not already done so, you will be required to
register your computer the first time you contact IBM.
You will be required to provide the following
information:
Name
Address
Telephone number
Machine type and model
(located on the bezel, under the lower left of CD-ROM)
Serial number
(located on the bezel, under the lower left of CD-ROM)