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Sony Walkman NWZ-A815 Operation Manual page 100

Sony mp3 player operation guide
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100
100
Troubleshooting
Power
(continued)
Symptom
The player cannot charge
the battery.
The player turns off
automatically.
Charging completes very
quickly.
Connection with a computer
Symptom
MP3 Conversion Tool
does not start up.
"Connecting" does not
appear when connected
to the computer with the
supplied USB cable.
Cause/Remedy
 The USB cable is not connected to a USB port on
your computer properly.
 Disconnect the USB cable, and then reconnect it.
 Use the supplied USB cable.
 The battery is charged in an ambient temperature
out of the range of 5 °C (41 °F) to 35 °C (95 °F).
 Charge the battery in an ambient temperature of
5 °C (41 °F) to 35 °C (95 °F).
 The computer is not on.
 Turn on the computer.
 Your computer enters Sleep or hibernation status.
 Release the computer from Sleep or hibernation
status.
 To avoid unnecessary battery consumption, the
player automatically turns off.
 Press any button to turn the player on.
 If the battery is already almost fully charged when
charging begins, little time is needed to reach full
charge.
Cause/Remedy
 Your computer's system environment has changed,
perhaps due to an update of the Windows operating
system.
 The USB cable is not connected to a USB port on
your computer properly.
 Disconnect the USB cable, and then reconnect it.
 Use the supplied USB cable.
 A USB hub is being used.
 Connecting the player via a USB hub may not
work. Connect the player to your computer using
the supplied USB cable.
 The computer is running another software other
than the one used for transferring.
 Disconnect the USB cable, wait a few minutes,
and reconnect it. If the problem persists,
disconnect the USB cable, restart the computer,
and then reconnect the USB cable.
 "Connecting" may not appear on the player,
depending on the software environment that is
running on your computer.
 Activate Windows Media Player, or Windows
Explorer.
Continued 

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