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ChapTer 6 - reporTing paCkage
The AlphaECall™ 200 Reporting Package (SW-AEC200R) is an add-on to the base system. The Reporting Package gives you detailed
and summary reports on system wide activity.
To access the Reports you first need to be on the same local network as your AlphaECall™ 200 Masters. Then point a web browser to
the local IP Address of any one of your AlphaECall™ 200 Masters. You will see the Reports area in the menu in the left column. The
items you will see in the Reports menu are:
1. Call Details
2. Call Response
3. Call Activity by Resident
4. Call Activity by Hour
5. Urgent Hardware Alerts
6. Device Service
7. Programmed Devices
8. Residents/Directory
9. Call Analysis
With each report type you will have different options to filter and sort the data. Select the date spans, residents or rooms, input
device type, etc. and then click the 'Filter List' button. This will display all the data that meets those filters into tables and/or charts.
To print any report just click the 'Print Report' button and a new table will open up with a page that you will be able to send to your
printer.
» explanation of reports
•
Call Details - This report displays all call details of every emergency call. It will display the name of the resident, their
room number, the type of input device used, the initial call time, the time the call was silenced at a master, the time
the input device type was reset (if it is a locking device - like a pull cord), and the time the call was closed off of the
masters (when the call was cleared from the screen). The report can be sorted by initial call time, resident name, or room
number.
•
Call Response - This report displays a list of emergency calls with the response time from when the call was placed to
when the call was reset. It will display the name of the resident, their room number, the type of input device used, the
initial call time, the time the input device type was reset, and the time difference from the initial call time to the reset
time.
The report can be sorted by initial call time, resident name, room number, or response time. Below the table you will also see
a list of the Average, Longest, and Shortest Response Times for the selected filters.
This report will only show emergency calls for input device types that have a locking device (like a pull cord)
» noTe:
because their are no reset times for momentary input device types.
•
Call Activity by Resident - This report gives you a list of emergency call counts by each resident. It will display the name
of the resident, their room number, and the call count for the selected filters. The report can be sorted by call count,
resident name, or room number.
•
Call Activity by Hour - This report will let you know the time of day when most emergency calls are placed. It will break
down the calls by hour and display the total number of calls placed each hour. The report can be sorted by hour or call
count. This report will also show you a chart to visually indicate when most emergency calls are being placed.
•
Urgent Hardware Alerts - This report will display any urgent hardware issues that may currently be occurring in AlphaE-
Call™. Types of issues displayed in this report are:
•
STR Translator not responding
•
Wireless Network Coordinator not responding
•
Master offline
Once any of these issues shown in this report are fixed and you go back to view this report that item will be removed from
the report. This report will not show past issues, just ones that are currently occurring.
•
Device Service - This report will display any input device types on the system that are currently not functioning properly.
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