Van Raam Chat User Manual page 22

Beware:
Never leave the bike with an empty battery! We advise you charge the battery as soon

as possible before it's totally empty.
The best storage-charge of the battery is when three to five LED lights burn.

Check the battery every month in the winter. If fewer than three LED lights burn,

recharge the battery.
Preferably store and use the battery in environments of 5 to 20 degrees. Avoid higher

or lower temperatures.
Do not charge the battery in sunlight and make sure that the battery is not charged at

a temperature of less than 5 degrees.
Only use the charger indoors and in non-humid environments, the charger may not get

wet.
Only use the Van Raam supplied battery.

Only charge the battery with the supplied charger!

The battery housing ánd charger housing may never be opened! When there is a

problem, contact your dealer.
Don't drop the battery, this can cause external and internal damage.

If your bicycle has a fault, the battery should be disconnected for the bicycle.

Problem solving
The system does not turn on:

1. Make sure that the battery is properly attached.
2. Check if the switch under the luggage carrier is pressed towards the side of the
battery.
3. Check the status of the battery. If it is empty, recharge the battery.
4. If the above action does not help, contact your dealer.
If the battery indicator LED lights on the display are flashing:

The motor may be overheated by continuous high load. For protection, the system will
reduce the support.
1. The system is in temperature-protection. You can continue cycling with reduced
support.
2. After cooling down, the normal support and indication will restore automatically.
If the support LED lights on the display are flashing:

This indicates motor failure. You will need to contact your dealer.
If a red LED light on the charger starts flashing, remove the plug form the mains outlet

and do not longer use the charger. In this case, contact your dealer.
User Manual | Chat 19.06
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