Troubleshooting - Sage Milk Cafe BMF600 Quick Manual

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSE WHAT TO DO
Milk is not • Milk is warm or too • Use cold, fresh (or freshly opened) milk.
foaming? hot to foam.
• Do not re-foam already heated milk.
• Try reducing the quantity of milk in the milk jug.
• Try a different milk. Some milks and milk brands
• Adding dense ingredients like thick syrups, heavy
Milk is not • Ensure the milk jug is correctly positioned onto the
heating?
• Ensure that the milk frother has been properly
• Increase the temperature by turning the
Frothing • Frothing disc is not 1. Stop operation.
disc is not
inserted correctly.
2. Remove liquid from milk jug.
moving or is
• Frothing disc
3. Ensure the frothing disc is securely and correctly
dislodged?
has dislodged
during operation.
• Ingredients have
been added too
quickly.
4. Refill milk jug with liquid.
5. Start frothing. Add ingredients (if desired) slowly
3 beeps?
• The milk frother may 1. Unplug the cord from the power outlet.
be overheated.
2. Remove liquid from milk jug. Rinse the milk jug and
3. Ensure the milk frother has not been operated
4. Ensure the frothing disc is securely and correctly
5. Recommence frothing.
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produce more froth than others. For example, we
have found that some soy milks produce froth while
others do not. Experiment with different milk options
and frothing discs to achieve the desired result.
powders and large flakes can significantly reduce
the amount of foam. This is normal.
power base.
activated. Frothing has started once the milk frother
beeps once and the button surround slowly flashes.
If the milk frother does not do this, re-push the
START / STOP push-dial once, firmly.
START / STOP push-dial to the right.
attached. Refer to steps 2 & 3, page 7. Once
attached, turn the frothing disc with your fingers,
it should turn freely. If it doesn't, contact Sage
Consumer Service.
and in small quantities after the milk has already
started swirling.
frothing disc with cold water then dry thoroughly.
for 5 minutes. This allows the internal components
to cool.
attached. Refer to steps 2 & 3, page 7. Once
attached, turn the frothing disc with your fingers,
it should turn freely. If it doesn't, contact Sage
Consumer Service.
TROUBLESHOOTING
PROBLEM
Humming
noise?
Burnt milk?
Ingredients
are not
melting?
Milk is too
cold / too
hot?
Grinding
noise?
®
Emergency
stop?
®
POSSIBLE CAUSE WHAT TO DO
• This is normal. • During this time, you may still use the milk frother
It is the cooling unless the Boil Dry Overheat Protection as been
fan preventing the activated (3 beeps will be heard). Follow the
milk frother from instructions above.
overheating.
• Milk is not swirling • Ensure the frothing disc is securely and correctly
correctly. attached. Refer to steps 2 & 3, page 7. Once
attached, turn the frothing disc with your fingers,
• Milk jug has not
it should turn freely. If it doesn't, contact Sage
been cleaned
Consumer Service.
properly and milk
residue from previous • Ensure the milk jug is thoroughly cleaned after
use is burning. each use and between consecutive uses.
• Ingredients have • Always allow the milk frother to start for a few
been added before seconds before using the measuring cap to
milk has warmed up. gradually add ingredients.
• Ensure ingredients are in small pieces.
• Ingredients are
too large.
• Adjust the temperature to suit your personal preference.
• Always fill the milk jug between the MIN and
MAX level markings.
• Frothing disc is not • Ensure the frothing disc is securely and correctly
inserted correctly. attached. Refer to steps 2 & 3, page 7. Once
attached, turn the frothing disc with your fingers,
• Frothing disc has
it should turn freely. If it doesn't, contact Sage
dislodged during
Consumer Service.
operation.
• Removing the milk jug during operation can dislodge
• The milk jug has
the frothing disc. Stop operation. Reinsert the
been removed from
frothing disc correctly before recommencing.
the power base
during operation.
• To stop operation at any time, press the centre of
the START/ STOP push-dial. Operation has stopped
once the button surround has stopped flashing.
EN
®
®
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