Maiacl: Mitel Agent Id Appearance Capacity Level; Mlcl: Mitel Maximum Line Appearances Capacity Level - Mitel SX-2000 Light General Information Manual

SX-2000 General Information Guide
MITEL ACD Agent Capacity Level (MACL)
MACL-A-050
MACL-A-060
MACL-A-070
MACL-A-080
MACL-A-090
MACL-A-100
MACL-A-150
MACL-A-200
MACL-A-350
Note:If you program agents as members of more than one ACD group the ACD agent resource level
may determine the maximum number of agents that you can have. Each agent uses one resource.
Each time an agent appears in another group it uses up another resource. For example, one agent in
one ACD group uses one resource; one agent in two groups takes up two resources; one agent in
three groups takes up three resources, and so forth.

MAIACL: MITEL Agent ID Appearance Capacity Level

MITEL Agent ID Appearance Capacity Level (MAIACL)
MAIACL-A-02
MAIACL-A-04
MAIACL-A-08

MLCL: MITEL Maximum Line Appearances Capacity Level

MLCL-A-16
MLCL-A-20
MLCL-A-24
MLCL-A-28
MLCL-A-32
100
46-50 ACD agents
51-60 ACD agents
61-70 ACD agents
71-80 ACD agents
81-90 ACD agents
91-100 ACD agents
101-150 ACD agents
151-200 ACD agents
201-350 ACD agents
2 agent appearances
4 agent appearances
8 agent appearances
MITEL maximum Line appearances Capacity Level (MLCL)
16 maximum line appearances
20 maximum line appearances
24 maximum line appearances
28 maximum line appearances
32 maximum line appearances
Prerequisites
MACL-A-045
MACL-A-050
MACL-A-060
MACL-A-070
MACL-A-080
MACL-A-090
MACL-A-100
MACL-A-150
MACL-A-200
Prerequisites
MSA-A-40
MSB-A-07
MAIACL-A-04