Optional Features - Mitel SX-2000 Light General Information Manual

SX-2000 General Information Guide
Feature Name
Voice Mail

Optional Features

The following table lists the optional features available on the SX-2000 system.
Feature Name
ACD 2000 Extended Agent
Groups
ACD 2000 Skill-Based Routing
ACD Real Time Event
Advanced Analog Networking
Advanced ARS
Advanced Data
ANI/DNIS/ISDN Number
Delivery
ANSWER PLUS
Automatic Attendant
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Standard Features (continued)
Most voice processing systems work in conjunction with the SX-2000
system. The system provides the following voice processor interfaces:
• Voice Mail - COV Interface
• Voice Mail - Digital E&M Interface
• Voice Mail - E&M Interface
• Voice Mail - ONS Interface.
The SX-2000 system will typically use MSDN or MSAN facilities to network
other SX-2000 systems. Various types of tie trunks are also used to link
systems; however, they offer less functionality between sites. These
facilities can be configured to provide voice mail functionality from a
centralized voice processor. For more information, see the Voice mail -
Centralized E&M Interface section of the Technical Documentation
CD-ROM.
Optional Features
The ACD 2000 feature package lets you program a maximum of 64 agent
groups with up to 150 agents in each group. By using the ACD 2000
Extended Agent Groups feature package, you can assign up to 500 agents
to each group; however, the maximum number of agent groups is reduced
to 32.
Each agent in an agent group is assigned a skill level. Calls to the group
are routed to the most skilled available agent. If agents of equal skill are
available, the call is routed to the longest-idle agent. To facilitate skill-based
routing, agent IDs can appear in more than one agent group.
Makes the ACD Real Time Event stream a purchasable option.
Provides calling line identification and travelling class marks across analog
trunks.
Allows day and time zones, route plans, and ARS assignment to be
programmed.
Enables data transceiver functionality for access to all of the DTRX
features.
Automatic Number Identification and Dialed Number Identification Service
identify numbers that are transmitted on an incoming trunk.
Allows an external system environment caller to dial through to an
extension without having to go through an attendant.
Description
Description
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