Transferring A Call; Call Waiting - Polycom VVX 500 Basic Phone Manual

Polycom
VVX 500/600
BASIC
PHONE
GUIDE
MUTING YOUR PHONE'S MICROPHONE
During a call, press the
you use, handset or speakerphone). You will hear all the
other parties while they cannot hear you. To turn your
microphone back on, press the
HOLD
During a call, press the Hold soft key. To resume the
call, you can press the Resume soft key.

TRANSFERRING A CALL

There are two ways you can transfer a call: Attended Transfer and Blind Transfer.
Attended Transfer is where you stay on the phone until the party you are trans-
ferring the call to picks up and then allows you to advise the party you are about
to transfer a call to them.
1. During a call, press the Transfer soft key. The active call is automatically
placed on hold.
2. Dial the party you want to transfer the call to (this can be an internal
extension or an external number).
3. When you hear the second party answer (or after you speak with the second
party), press the Transfer soft key. You can cancel a transfer before the call
connects by pressing the Cancel soft key.
Blind Transfer is where you simply transfer the call to the intended party with-
out communicating with them first:
1. Press the Transfer soft key.
2. Press the Blind soft key.
3. Dial the extension or number you want the call transferred to.
4. Press the icon to dial. Your call will be transferred directly.
TO TRANSFER A CALL DIRECTLY TO ANOTHER EXTENSION'S VOICEMAIL, PRESS THE
TRANSFER KEY AND THEN THE
PERSON'S EXTENSION NUMBER. PRESS THE
TIP

CALL WAITING

When you are on a call and another call comes in, the new call info will display on
the screen and have two options, either Answer or Reject; press the Answer soft key to
answer the call. The first call will automatically be placed on hold.
Use the touch screen to navigate between the calls. Highlight the call you want to go
back to, and press the Resume soft key on the screen.
key (this will mute all modes
key again.
BLIND SOFT KEY. DIAL AN 8 FOLLOWED BY THE
ICON TO DIAL.
POLYCOM VVX 500/600
2
|