Polycom VVX 500 Quick Manual

Answering Calls

To answer with the handset, pick up the handset
To answer with the speakerphone, press
To answer with a headset, press
To answer a new call while on an active call, press Answer. The current call will be placed on hold.

Ending Calls

To end an active call, replace the handset, press ,

Transferring Calls

To transfer a call press Transfer on the main screen. From here you can enter the phone number you wish to transfer to (eg.
a mobile number).
•
When you hear the ringback tone - or after you talk with the other party - press Transfer again.
To transfer a call to a busy lamp field contact (eg. A name shown with a shortcut button on your main screen) press Transfer
on the main screen and then press
required person.
•
When you hear the ringback tone - or after you talk with the other party - press Transfer again.

Viewing Recent Calls

Press the icon (shown on display).
• Placed Calls – blue icon with white arrow pointing to right corner
• Received Calls answered – green icon with white arrow pointing to left corner
• Missed Calls – red icon with white X

Creating a Personal Voicemail

Log into the JolaPhone2017 platform and select the employee you wish to add a
Personal Voicemail to.
Select Features move to the Messaging tab, find Voicemail and click to configure.
In this window, you can do a range of things such as.
Turn on Voicemail
•
Select when to send a call to Voicemail
•
Upload a Personal Greeting (The file needs to be a 8 bit linear PCM)
•
Decide whether to allow voicemail to email.
•
To record your personal Voicemail recording we recommend
BroadSoft Recorder from the App Store as this records in the
right format.

Listening to Voicemail

Press envelope icon (shown on display) - press connect and follow the voice prompts.
NB. First time a phone logs in to voicemail the user will be prompted for a 6 digit pin code. This should be unique to the
user and cannot be a 'simple' pin code (eg. 123456 / 000000 / 121212).

Muting the Microphone

During a call, – this disables the microphone on the phone and the caller will hear silence.
Press to enable mute. To disable, press
headset, and speakerphone.
VVX 500 / 600 / 601 Polycom handset
– features quick guide
or press Answer key (shown the display)
press
icon (located top of the display in the middle) and then press the name for the
again. NB: This applies to calls using the handset,
or press End Call key (shown the display).