Parking A Call - Polycom VVX 500 Basic Phone Manual

Polycom
VVX 500/600
BASIC
PHONE
GUIDE
3-WAY CONFERENCE CALLS
To host a 3-way conference call:
1. Once you have the first party on the line, press
the Confrnc soft key. (The first party is automatic-
ally placed on hold).
2. Dial the second party. (Can be external)
3. When the second party answers, press the
Confrnc soft key. All parties are now joined in
the conference.
To put the conference on hold, press the Hold soft
key (both parties will hear Music on Hold.) To end
the conference, press the End Call soft key, the other
parties will remain connected.
TO SPLIT THE CONFERENCE INTO TWO SEPARATE CALLS (SO THAT YOU CAN TALK
TO ONE PARTY PRIVATELY), PRESS THE
TOUCH SCREEN TO SELECT WHICH PARTY YOU WANT TO CONTINUE TALKING TO,
TIP
AND WHICH ONE YOU WANT TO KEEP ON HOLD. USE YOUR TOUCH SCREEN TO
HIGHLIGHT THE CALL YOU WANT TO CONTINUE, AND PRESS THE
KEY. THE OTHER CALL IS AUTOMATICALLY KEPT ON HOLD. TO RESUME THE
CONFERENCE CALL BETWEEN THE TWO PARTIES, PRESS THE
If you have an active call and a call-on-hold, you can press the Join soft key to
create a conference of the two parties.
TO HOST A CONFERENCE WITH MORE THAN THREE CALLERS, PLEASE CONTACT THE
CENTRALOFFICE CUSTOMER SUPPORT TEAM AT 347.498.0555 OR
ENTERPRISE@XCHANGETELE.COM . FOR A ONE TIME FEE, YOU CAN CONFIGURE
TIP
YOUR PHONE TO HOST UP TO FOUR PARTIES IN A CONFERENCE. TO HOST MORE
THAN FOUR PARTIES, WE CAN OFFER YOU A PRIVATE AND DEDICATED CONFERENCE
BRIDGE WITH UNLIMITED CONFERENCE CALLING FOR A NOMINAL MONTHLY FEE.

PARKING A CALL

Call Park is a feature that allows you to place a call on hold from one line and
retrieve the call from another line. The other line can belong to any member of your
business; even a member that works from a different location. To park a call, press
the Transfer soft key. Then dial the Call Park access code: *18. Listen to the Orbit
number where your call was placed; you will need this number to retrieve you call.
Press the Transfer soft key again. To retrieve a parked call, dial the Call Retrieve
access code *19 followed by the Orbit number. For example, to retrieve a call parked
in Orbit 30, dial *1930.
FOR EASY ACCESS TO PARKED CALLS, ASSIGN A SPEED DIALING NUMBER ON YOUR
PHONE THAT CORRESPONDS TO THE PARK ORBIT NUMBER (SUCH AS ASSIGNING
SPEED DIAL 30
TIP
JUST DIAL THE PARK ORBIT NUMBER THE WAY YOU WOULD ENTER A SPEED DIAL
AND DIRECTLY ACCESS THE ORBIT WHERE YOUR CALL IS PARKED.
CREATING A WATCH BUDDY
SEE ON YOUR PHONE IF THERE ARE ANY CALLS CURRENTLY PARKED. TO CREATE
A PARK ORBIT
TIP
AS: 30, 31, ETC.) AND ENTER THE NUMBER CORRESPONDING TO THAT ORBIT
(30 FOR 30, 31
LATER) AND ENABLE THE
LATER).
SPLIT
TO DIAL *1930 , SPEED DIAL 31
FOR YOUR CALL PARK ORBITS, WILL ALLOW YOU TO
WATCH BUDDY, CREATE A CONTACT FOR THE SPECIFIC ORBIT (SUCH
FOR 31) AS THE CONTACT (SEE THE
WATCH BUDDY FEATURE (SEE THE
SOFT KEY. YOU CAN THEN USE THE
RESUME
JOIN SOFT KEY.
TO DIAL *1931). THAT WAY YOU CAN
CONTACT DIRECTORY SECTION
BUDDY LIST
POLYCOM VVX 500/600
SOFT
SECTION
3
|