Polycom VVX 500 Basic Phone Manual page 7

Polycom
VVX 500/600
BASIC
PHONE
GUIDE
BUSY REDIAL
The Busy Redial feature is a code that, when entered into
you phone, will give you the information of the number
you last dialed and the option to dial it again. If the line
you are trying to reach is busy, your phone will keep
checking that line (for a preset amount of time) till it
becomes available and then dial it again.
For Busy Redial, dial *66; to cancel, dial *86.
Once the recording starts, you can dial 1 at anytime to
have your phone dial the last number you dialed.
CALL RETURN
The Call Return feature is a code that, when entered into your phone, will give you
the information of the last call you received and the option to have your phone dial
that number. If the line you are trying to reach is busy, your phone will keep check-
ing that line (for a preset amount of time) till it becomes available and then dial it
again. For Call Return, dial *69; to cancel, dial *89. Once the recording starts, you can
dial 1 at anytime to have your phone dial the last party that called you.
ANONYMOUS CALL REJECTION
Anonymous Call Rejection is a feature which, when configured, can be enabled or
disabled on your phone to reject calls that come up as anonymous on your phone's display.
*77 will enable the feature, *87 will disable it.
CALL PICKUP & DIRECTED CALL PICKUP
Call Pickup is a feature that via a code you enter into your phone, picks up any incom-
ing call to a preset group of extensions. Directed Call Pickup allows you to pickup
any incoming call to a specific extension within your Business Group. Both Pickup
options can not be used once a call is already in progress.
For Call Pickup, dial *11 followed by the group code. For Directed Call Pickup, dial *12
followed by the ringing phone's extension number.
CALL TRACE
Call Trace is a feature that, if activated after a call, traces the call and provides the
CentralOffice support team with the other party's information. The CentralOffice
support team can then pass on this information to the appropriate authorities, if
presented with a subpoena. To activate Call Trace, dial *57.
MULTI LINE HUNT GROUP‡
The Multi Line Hunt Group (MLHG) feature groups together multiple extensions you
designate into a single group that callers can call directly. When a caller calls the
Hunt Group, they will be connected to a non-busy extension within the group. Your
Business Group Administrator (BGA), in conjunction with the CentralOffice team,
can choose different settings for how CentralOffice chooses which extension to
connect to when more than one in the group is available.
These groups need to be configured by the CentralOffice support team. However,
once a Hunt Group has been set up, any of your employees who is a member of the
group can sign into and out of the group at anytime. If a member wants to login to
the group, they dial *96 followed by the MLHG number (ask your BGA for the MLHG
numbers you have available) , dial *96 again to logout.
‡This feature is only available when your BGA has requested the CentralOffice support team to configure this feature for your
extension.
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POLYCOM VVX 500/600 |