Polycom VVX 500 Owner's Manual
Touch screen phone
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Also See for VVX 500:
- User manual (142 pages) ,
- Owner's manual (55 pages) ,
- Quick start manual (21 pages)
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Summary of Contents for Polycom VVX 500
- Page 1 Polycom VVX 500 & VVX 600 Touch Screen Phone Owner’s Manual V.3...
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Page 2: Table Of Contents
Getting Started ..............................8 Introduction to your Polycom Desk Phone ......................8 Before You Use Your Phone ........................... 8 Interacting with your Polycom VVX Touch Screen Phone .................. 10 Information Screen ............................. 10 Main Menu Screen: ............................. 11 Adjusting the Volume ............................11 Cleaning your Touch Screen Display ........................ - Page 3 Returning a Call..............................30 Change your Voicemail PIN ..........................30 Record a Personal Greeting via the Phone ......................30 Forward Voicemail Messages via the Phone ...................... 31 Logging into your Voicemail Box via the Web ..................... 31 Retrieving messages via the Web ........................31 Forward Voicemail Messages via the Web ......................
- Page 4 Toll Restriction and Least Cost Routing Equipment .................... 56 Equal Access Requirements..........................56 Electrical Safety Advisory ............................ 56 Radio Interference ............................... 57 RF Radiation Exposure ............................57 Modifications ............................... 57...
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Page 6: Introduction
Introduction Congratulations on purchasing the Intermedia Hosted PBX phone system and service. You will now be able to share your phone connection between fixed & wireless handsets and across multiple locations using the latest in ‘Voice over IP’ services. This User Guide will show you how to setup and use your new PBX phone system and service. -
Page 7: Basic Requirements
Basic Requirements The Hosted PBX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Transmitter and Wireless Adapters to connect Desk Phones wirelessly. -
Page 8: Using Your Hosted Pbx Phone System
It also explains how to program system settings for your Desk Phones. Introduction to your Polycom Desk Phone The Polycom VVX Touch Screen Desk Phone provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, directory access, and system status. - Page 9 Button Description Voicemail Flashing red light indicates there is a Indicator voicemail on the phone. The home key returns you to the Home Screen of the phone. Pressing it twice returns you to the idle screen. Full Color Color Touch Screen. Touch sensitive, Touch Screen full color screen that allows you to tap to highlight and select, or scroll using...
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Page 10: Interacting With Your Polycom Vvx Touch Screen Phone
Security Slot cable lock. Interacting with your Polycom VVX Touch Screen Phone This section contains information on the terms used when interacting with your new Polycom VVX Touch Screen Desk Phone. Tap- Touch that portion of the screen with your finger tip and let go. -
Page 11: Main Menu Screen
The main content area of the screen displays the phone number as- signed to the phone as well as your company name. As a call comes in, this area displays caller information. You can press again at any time to return to Note the Idle Screen. -
Page 12: Cleaning Your Touch Screen Display
To conform to regulatory requirements, handset and headset volume will return to a preset level after each call Note Cleaning your Touch Screen Display To clean your touch screen phone you will want to first disable the phone so that you do not perform functions during the cleaning process. You can reactivate your phone by pressing any button. -
Page 13: Desk Phone- Basic Call Features
Desk Phone– Basic Call Features Placing Calls You can place a call in many ways using your Desk Phone: • using the handset • using the speakerphone • using the headset You can also dial the number first—called “hot dialing”— and then choose the method you will use to speak to the other party. -
Page 14: To Place A Call Using Hands-Free Speakerphone Mode
To place a call using Hands-Free Speakerphone mode: Do one of the following: With the handset on- hook 1. Press and Tap or press to obtain dial tone. 2. Dial the number using the dial pad and tap With the handset on-hook Dial the number using the dial pad. -
Page 15: Placing A Second Call
Placing a second call While on a call, you may place that call on hold and make a second call. There are two ways to place another call: Method 1 Place the first call on hold AND at the same time get dial tone to make the second call by tapping Dial the 10-digit phone number or 3-digit extension number Press... -
Page 16: To Answer A Call Using The Headset
To answer a call using the headset: Press or follow the instructions for your optional headset. Additional information on headsets can be found on page 41 of this guide. Note Using Automatic Answer: Automatic Answer allows a call to be answered without touching the phone. The incoming call still shows on the display and does provide the options on the display. -
Page 17: Inbound Caller Id
Inbound Caller ID Caller ID Name and Number are presented on the screen of your phone with each inbound call. If you are using a Simultaneous hunt group the name of that hunt group will also be passed through to the display of your phone. - Page 18 o Busy—To forward calls that arrive when you are already in a call Depending on your selection: a If you selected Always, enter a number, or extension number, to forward all future incoming calls to. b If you selected No Answer, you will see that your phone number is entered in the Contact field by default.
- Page 19 c If you selected Busy, you will see that your phone number is entered in the Contact field by default. By entering your own phone number in this field, the phone will send callers to your voicemail box if your phone is busy. You may enter a number to forward all future incoming calls to when all of your incoming lines are busy.
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Page 20: Call Management Features Call Hold
The incoming call is forwarded to the other party. If call forwarding is disabled, all future calls will not be forwarded and forwarding will remain disabled. Enabling Do Not Disturb Do Not Disturb prevents the phone from ringing and sends callers directly to your voicemail box. -
Page 21: Conferencing Calls
The Hold feature typically generates music . Therefore, avoid putting a conference call on hold. Note Conferencing Calls You can create a conference with other parties using the phone’s local conference feature. There are two ways to do this. • Joining two calls •... - Page 22 All calls are split into individual calls and put on hold Setting Up Conference Calls You may conference up to two calls plus yourself (a 3-way call). To set up a conference call: Call the first party. Press to create a new call. All conference participants hear the dial tone and ring back when the conference host places a call to a new party.
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Page 23: Transferring Calls
To split a conference call: Press to split the conference. All calls are split into individual calls and put on hold. Ending Conference Calls To end a conference call: From the Active Conference page, press or hang up. The other parties will continue to be connected. Transferring Calls Call Transfer allows you to send an active call to another phone number or extension. - Page 24 You can cancel the transfer before the call connects by pressing the Cancel soft key. Performing a Blind Transfer Blind transfer allows you to transfer a call to another number or exten- sion without talking to that person first To perform a blind transfer: During a call, tap Enter the number to which you want to transfer the call and press At this point, the call is connected to the number to which you are...
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Page 25: Note
When the transfer party picks up the phone, touch #5 again. All three of you will be connected. Hang up and the two parties are connected (without tying up any of your lines) If the transfer party does not pick up the phone, touch #6 to return to the original caller. -
Page 26: Redial
To group specific phones so only they receive specific Paging calls, login to the Admin Portal and click the Groups Tab then select Paging Groups. Initiating a Page Either pick up the handset or uses the speaker phone Dial the Paging Group (9100 is the Standard Paging Group for all phones). -
Page 27: Directed Call Pickup
Directed Call Pickup Directed Call Pickup allows you to answer a phone call which is ringing at another phone in your organization. There are three types of Directed Call Pickup: • Directed Pickup – allows you to answer a call ringing at a specific extension •... - Page 28 1. Once making or answering a phone call, once the call has been answered by both parties, press *80. All parties in the call will hear a prompt that call recording has started. 2. If enabled, all parties of the call will also hear a beep tone every 15 seconds to indicate recording is still in progress.
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Page 29: Managing Incoming Calls
Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory, sending particular calls directly to your voice mail, or transferring particular calls to another party. Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. -
Page 30: Using Voicemail
Using Voicemail Each phone receives a Voicemail box which can record up to 90 minutes of messaging with a maximum of 5 minutes per message. Each user can record his or her personal greeting for the voicemail box. Voicemail is automatically saved for 90 days. -
Page 31: Retrieving Messages When You Are Away From The Office
Retrieving messages when you are away from the office Dial your Desk Phone and allow it to ring When your voicemail greeting begins to play, enter your PIN over your greeting. Returning a Call While listening to a message or after listening to a message, press 9* to call that person back You may return to your voicemail box WITHOUT calling back in by pressing ## after talking to the person you called back... -
Page 32: Forward Voicemail Messages Via The Phone
Forward Voicemail Messages via the Phone A user can forward a voicemail from his or her voicemail box to another voicemail box or group of voicemail boxes. Once logged in to your voicemail box, press 1 to listen to your message(s) Press 6 at any time while listening to the message to for after the message... -
Page 33: Forward Voicemail Messages Via The Web
Forward Voicemail Messages via the Web A user can forward a voicemail message from his or her voicemail box to another voicemail once logged into the personal website. Voicemail messages may be forwarded via email to anyone or forwarded directly into another person’s voicemail box (providing they are in your company and have an Intermedia phone) Once logged in click the Forward button associated with the... - Page 34 If you have entered email address, fill in your email address, the subject line and any message you wish to include Select the delivery method: Send a link to the voicemail message or sent the voicemail message as an attachment Click the Send button when finished...
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Page 35: Voicemail Notification Via Email
Voicemail Notification via Email You may setup your voicemail box to send you an email alert whenever someone leaves you a voicemail message. Go to https://www.intermedia.net/accesslinelogin/index.asp Enter your Desk Phone Number and PIN Click Login Select the Personal Info Tab at the top of the web page Select the Notification button Enter your email address in the space provided (you may enter multiple email addresses) -
Page 36: To Create A Voicemail Group
To Create a Voicemail Group A Voicemail Group allows you to quickly forward a voicemail message to multiple other people without entering each person individually. Voicemail groups are created through your personal website. Once logged in, select the Personal Info Tab Select the Group Manager button Click the Create Group button Assign a Group Number- used when forwarding to a... -
Page 37: Change The Number Of Rings Before Voicemail Picks Up
• Recipient- Able to receive messages sent to this group Click the Add button Repeat step 7 through 9 as necessary to add all of the members Click the Save button Change the Number of Rings Before Voicemail Picks Up Your Voicemail box is programmed to take messages when you can’t answer your phone. -
Page 38: Call Lists And Directories
Call Lists and Directories Managing Call Lists Your phone maintains local lists of missed, received, and placed calls. Each list contains 100 entries. Press and tap to obtain a list of all the record types you can clear at once. Manage the call list by doing the following: Tap an entry to call them. -
Page 39: Managing Contacts
Press again to return to the idle screen. Managing Contacts You can store 99 contacts in your phone’s directory. You can add, edit, delete, dial, or search for a contact in this directory. You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts. -
Page 40: Adding Contacts From Call Lists
Enter a contact number. This is a required field and it must be unique (not already in the directory). (Optional.) Change the Speed Dial Index (listed as Favorites in the Contact Directory). Valid speed dial index values are from 1 to 9999. (Optional.) Change the Ring Type and Divert Contact. -
Page 41: Editing Contacts
You may want to go to the local contact directory to check if the contact was saved correctly, and to add any missing fields Note Editing Contacts To edit a contact in the local contact directory: 1. Press 2. Tap Directories 3. -
Page 42: Placing Calls To Contacts
Tap Yes to accept changes. Press again to return to the idle screen. Placing Calls to Contacts To place a call to a contact in the local contact directory use one of the two methods below: 1. Press 2. Tap Directories 3. -
Page 43: Customizing Your Phone
Customizing your Phone You can customize your Polycom VVX Touch Screen Desk Phone by adjusting the setting for time and date, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. -
Page 44: To Configure The Time And Date Formats
To configure the time and date formats: Press Select Settings > Basic > Preferences > Time & Date. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable. Tap the choice that you want under each option. If prompted tap save on the screen. The following figure shows the Clock Time menu. -
Page 45: To Modify The Backlight Intensity
• Ending a call, holding a call, resuming a call by the other party • A voice or instant message received If you do not press any keys on the phone after 20 seconds of the backlight turning on, the backlight dims (or changes) to medium in the following cases: •... -
Page 46: Selecting The Correct Headset For Electronic Hookswitch
This feature allows you to answer your phone when you are using a headset. For information on supported headsets to provide electronic hookswitch features for placing, answering, and ending calls, go to www.polycom.com/support/voice enter “Headset Compatibility List” in the Knowledge Base text box or contact your system administrator. -
Page 47: To Change The Incoming Ring Type
To change the incoming ring type: Press Tap Settings > Basic > Ring Type. Tap the ring type you want to use. To hear the selected ring type, tap the Play soft key. Press to return to the idle display. If you configure your Desk Phone with a silent ring, press the flashing Call Key or the Answer soft key to answer the call. -
Page 48: Installation Overview
Installation Overview Before you Begin Your Installation The Hosted PBX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Transmitter and Wireless Adapters to connect Desk Phones wirelessly. - Page 49 This diagram depicts your setup options. By purchasing the optional Wireless Transmitter and Wireless Adapters you may also connect Desk Phones wirelessly. The following setup options ARE NOT supported: 1. Connecting one phone to another 2. Connecting a phone to the base unit then connecting a PC 3.
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Page 50: Assigning Extension Numbers And Phone Numbers To Phones
Assigning Extension Numbers and Phone Numbers to Phones Each phone is assigned an extension and a phone number. Packing list includes a list of your phones and their associated phone numbers and extension. You should have also received and email from Intermedia with the phone numbers and extensions associated with each enhanced services such as an Auto Attendant or WebFax. -
Page 51: Installing Your Hosted Pbx
Installing your Hosted PBX Phone Installing Desk Phones Desk Phones can be installed in the following ways • You may connect Desk Phones Wirelessly to the Optional Wireless Transmitter and the Optional Wireless Adapters • You may connect Desk Phones to your existing router •... -
Page 52: Option 2: Connect Desk Phones Using Your Existing Data Network Then Connect The Phones To Your Computer
Option 2: Connect Desk phones using your existing data network then connect the phones to your computer If you already have a computer using a wall data jack or router/switch ports, unplug the computer from the network, then connect the phone using the steps in Option 1. -
Page 53: Installing The Desk Phone Wirelessly
Installing the Desk Phone Wirelessly The wireless adapter allows a desk phone to be used without a cord connecting it to the Wireless Transmitter. The range of the Wireless Adapter is 40 feet from the base unit. Step 1) Installing the Wireless Transmitter Plug the Wireless Transmitter into a free port on your router or switch. -
Page 54: Note
To avoid interference or static on the phone, place the Wireless Adapter away from the phone as shown. Note Activating the Service Before you can make or receive calls, you need to activate your phone line(s). This also activates the billing for your phone line(s). To activate your phone line(s): 1. -
Page 55: Conformance
IMPORTANT SAFETY CONFORMANCE INFORMATION FOR IP PBX BASE UNIT AND DESKPHONES Conformance This equipment is designed for use in the United States. This equipment complies with the following standards: FCC Part 15, Subparts B, C, D FCC Part 68 UL60950 Analog extension ports: TNV3 CO port: TNV3 ADSL port: TNV3... -
Page 56: Fcc Information
but take it to a qualified serviceman when some service or repair work is required. Opening or removing covers can expose you to dangerous voltages or other risks. Incorrect re-assembly can cause electric shock when the product is subsequently used. •... -
Page 57: Customer Owned Coin/Credit Card Phones
Customer Owned Coin/Credit Card Phones To comply with state tariffs, the Telephone Company must be given notification prior to connection. In some states, the state public utility com- mission, public service commission or corporation commission must give prior approval of connection. Data Equipment The table below shows which jacks are associated with which modes of operation:... -
Page 58: Radio Interference
Radio Interference This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
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