Strong SRT 2402 User Manual page 26

Problem
The remote control is not
working.
Apps such as You Tube can't be
controlled like scroll down or
select.
Cannot turn on the receiver
No signal or weak signal,
intermittent reception.
Scrambled service
Message in DTV
No menu or signal from the
Android satellite receiver on
the TV
No internet connection/activities
Some HDTVs cannot display the
entire picture
22
Possible reason
The battery is exhausted
A standard mouse/air mouse is
required to control touch screen.
The power adapter is not
connected to the 230 V outlet or
12 V plug into receiver.
Cables might have loosened.
Moisture might have entered
into cables or connectors.
Heavy rain at present.
Heavy storm at present.
The satellite dish is not pointing
at the (correct) satellite(s)
The satellite dish is too small
Trees or buildings are blocking
the path.
The channel is scrambled.
Wrong input on the TV
The connections are not done
properly.
The quality of the connected
cables is insufficient.
Remedy
Change the batteries
Use a standard mouse or install
another application which does
not require air mouse (touch
screen) function
Check whether the power
connector is completely
plugged into the DC socket of
the receiver.
Check the cable connections,
LNB and other equipment
connected between the LNB and
the receiver, or adjust the dish.
Wait for rain/storm to subside.
Adjust the dish. Ask a local
satellite specialist for advice.
Change to a larger dish
Change the position of the dish
Select an alternative channel.
Check whether the correct HDMI
input on your HDTV is selected.
Ensure that the connections are
done correctly and are fitting
well to the connected input/
output.
Check that the quality of all
cables is good. Reconnect all
cables between the receiver and
the TV set.
Make sure the wireless network
is connected and the security
key for the encrypted network
is correct.
Make sure you select the correct
IP address settings.
Setup the screen ratio on your
HDTV as automatic or change
the screen size in the system
menu.