General Information; Technical Support; Spare Parts & Accessoriess; Disposal - Permobil Koala Owner's Manual

Owner´s manual Koala Technical support, warranty, etc.

Technical support

In the event of technical problems, you should contact Permobil.
Always state the seats serial number when contacting Permobil to ensure that
the correct information is provided.
Spare part & accessories
Spare parts and accessories must be ordered through Permobil.
Scrapping
Contact Permobil BV for information about scrapping agreements in force.
Warranty
All wheelchairs are supplied with a two-year product guarantee. Batteries and char-
ger are supplied with one year warranty.
Incident reporting
If an incident occurs please contact your nearest Permobil representative.
Normally the same person you contacted at purchase day. To prepare this con-
tact there is a link on our homepage, on the internet, at www.permobil.com. Open
up your country page and the contact page. Here is the needed contact infor-
mation and a guidance document in what information we need to investigate the
incident. Complete the information as much as possible. This is of great help for us.
To increase the product quality and to ensure that our product is safe through
the whole life cycle we need you to send in Incident Reports. It is also stated in
MEDDEV 2.12-1 and Annex 9 that the manufacturer shall "Encourage users or
those given specific responsi-bility for reporting incidents that have occurred with
medical devices and that meet the criteria within these guidelines to report the
incidents to the Manufacturer and or to the Competent Authority in accordance
with national guidance".
To meet the requirements and to ensure that our products shall remain safe in
your hands we need your assistance. We hope you never need to use the infor-
mation on this page but if there is an incident please contact us.

Product approval

This product fulfill the requirements according to EN 12184 and ISO 7176.
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