Troubleshooting - Jofemar Vision Snack Plus Technical Manual

vision
Snack Plus/Easy Combo // Vending

6. Troubleshooting

The following table will help you diagnose the most common machine and compact
failures. It describes a series of anomalies, their possible causes and the steps to take in
solving them or at least in determining as far as possible the cause of such failures
before contacting our technical support service.
PROBLEM
● Coins are not accepted
and the J-2000 display is
off. You cannot access
compact programming
mode.
● You can enter
programming mode in the
compact but there is no
communication.
● The compact
communicates properly and
you can enter programming
mode but all coins are
rejected and the display
shows a 2.
● The J-2000 sends all
coins to the vault.
MNP86V03GBV00
CAUSE
● The J-2000 has no
power supply or the wrong
power supply.
● The cables are
incorrectly connected.
● The T-15 selector does
not accept the coins.
● Change is incorrectly
programmed.
● The change tubes are
broken down.
● Maximum values
programmed for coins in
the tube have been
exceeded.
Date: 2010/06/14 Rev. 0
SOLUTION
● Check that the supply
voltage is within the range
admitted by the device.
● Check continuity of
cables between the
machine and the J-2000.
● Connect the cables
properly.
● Go to compact address
51 and check coin
acceptance.
● Check the values of
compact address 22.
● Check compact address
51 to see whether coins
should go to the right
change tube.
● Check compact address
27. Reset the fault and
empty the change tubes.
● Check compact
addresses 21 and 29 to
make sure maximum
values have not been
reached.
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