Error Messages - Dell Latitude ATG D620 User Manual

Troubleshooting: Dell Latitude ATG D620 User's Guide
Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial
tone.
If you have other telephone devices sharing the line, such as an answering machine, fax
machine, surge protector, or line splitter, then bypass them and connect the modem directly to
the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a
shorter one.
Run the Modem Helper diagnostics —
Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)
Verify that the modem is communicating with Windows —
1. Click the Start button and click Settings→ Control Panel.
2. Click Printers and Other Hardware.
3. Click Phone and Modem Options.
4. Click the Modems tab.
5. Click the COM port for your modem.
6. Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the
modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Ensure that you are connected to the Internet —
provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark
next to it, click the checkmark to remove it and connect to the Internet. For help, contact your
Internet service provider.
Scan the computer for spyware —
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For
more information, go to support.dell.com and search for the keyword spyware.

Error Messages

Fill out the Diagnostics Checklist (see
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
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Click the Start button, point to All Programs and then click
Ensure that you have subscribed to an Internet
If you are experiencing slow computer performance, you
Diagnostics Checklist) as you complete these checks.