Dell Latitude ATG D620 User Manual page 75

Troubleshooting: Dell Latitude ATG D620 User's Guide
Option Function
Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and
requires no interaction on your part. Run Express Test first to increase the
possibility of tracing the problem quickly.
Extended Test Performs a thorough check of devices. This test typically takes 1 hour or more and
requires you to answer questions periodically.
Custom Test Tests a specific device. You can customize the tests you want to run.
Symptom Tree Lists the most common symptoms encountered and allows you to select a test
based on the symptom of the problem you are having.
2. If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow the
instructions on the screen.
If you cannot resolve the error condition, contact Dell (see
NOTE: The Service Tag for your computer is located at the top of each test screen. If you
contact Dell, technical support will ask for your Service Tag.
3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab
described in the following table for more information.
Tab Function
Results Displays the results of the test and any error conditions encountered.
Errors Displays error conditions encountered, error codes, and the problem description.
Help Describes the test and may indicate requirements for running the test.
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Contacting Dell).