Operating System; A Solid Blue Screen Appears; Other Software Problems - Dell Latitude ATG D620 User Manual

Troubleshooting: Dell Latitude ATG D620 User's Guide
End the program —
1. Press <Ctrl><Shift><Del> simultaneously.
2. Click Task Manager.
3. Click the program that is no longer responding.
4. Click End Task.
Check the software documentation —
A program is designed for an earlier Microsoft ® Windows®

operating system

Run the Program Compatibility Wizard —
so it runs in an environment similar to non-Windows XP operating system environments.
1. Click the Start button, point to Programs→ Accessories, and then click Program
Compatibility Wizard.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.

A solid blue screen appears

Turn the computer off —
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.

Other software problems

Check the software documentation or contact the software manufacturer for
troubleshooting information —
Ensure that the program is compatible with the operating system installed on your computer.
Ensure that your computer meets the minimum hardware requirements needed to run the
software. See the software documentation for information.
Ensure that the program is installed and configured properly.
Verify that the device drivers do not conflict with the program.
If necessary, uninstall and then reinstall the program.
file:///H|/My%20Documents/Cellular/User%20Guides/Notebooks/D620%20ATG/trouble.htm (16 of 27)4/13/2007 4:36:42 PM
If necessary, uninstall and then reinstall the program.
The Program Compatibility Wizard configures a program
If you are unable to get a response by pressing a key on your keyboard or