Autotech Service; Support Service; Problems With Your Order - Dell Latitude ATG D620 User Manual

Getting Help: Dell Latitude ATG D620 User's Guide
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most
frequently asked by Dell customers about their portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your
questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service
through the support service. For the telephone number to call, see the contact numbers for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com,
or you can call the automated order-status service. A recording prompts you for the information
needed to locate and report on your order. For the telephone number to call, see the contact numbers
for your region.
Dell Technical Update Service
Dell initiates proactive e-mail notification of software and hardware updates for your computer.

Support Service

Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell
hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.
To contact Dell's support service, see
as listed in Contacting

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact
Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone
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Obtaining Assistance
Dell.
and then call the number for your country