Using Voicemail Features; Accessing Voicemail Inbox; Checking Voicemail Messages - Bicom Systems OfficeBox End User Manual

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3.10

Using voicemail features

Voicemail is a PBX and key systems feature which allows users to exchange and manage
voice messages. In the key systems environment, inbound calls on the lines rarely get to
directly ring an extension on the system. As noted previously, inbound lines will ring and
someone on the system would need to pick up a call via a BLF line button.
Nevertheless, in scenarios where inbound calls can be custom routed, or even when
calling extension to extension locally on the system, you might not be able to answer the call.
As such, calling party would leave a voicemail on your extension, after which you will be
notified about a new voice message. This notification will happen on the phone, which will
blink its main LED and show the missing call message on the display. The system by default,
will send you a mail as well, which guarantees that you will not miss the message.
3.10.1

Accessing voicemail inbox

There are two ways to access your voicemail inbox:
Press the button on the phone with the letter image on it (touchscreen enabled phones
should have an actual letter icon on the screen which you can press) or,
dial the *123 access code as you would dial any other number.
These actions are virtually the same and both take you to your voicemail. After you have
dialled the voicemail service, the system will ask you to enter your PIN number, after which
a friendly voice will guide you through the process of managing the voicemails like listening
to the last voicemail you received, delete a particular message or even deleting all messages.
3.10.2

Checking voicemail messages

After you log into your voicemail, press number 1 on your phone to listen to the last received
voicemail message. That message is active for any subsequent operations.
After you pressed number 1 and found yourself in the section used to manage the last
message in the voicemail, you could chose one of the following operations:
Figure 3.9: Yealink T42G voicemail access button.
Chapter 3. Common use scenarios