Answering The Line; Sending The Call Back On The Line - Bicom Systems OfficeBox End User Manual

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3.2

Answering the line

Picking up the call from another extension on the system is fairly easy, as it is the same as on
normal PBX system.
On key systems devices the whole logic of inbound calls and their handling is alternated
so they can simulate the old analog key systems. Essentially, instead of having an inbound
call forwarded to a specific extension, key systems PBX will show that the Line button/BLF
key has an inbound call. It is "ringing". Beside the sound of ringing, the line BLF key on the
phone will also blink with red color.
To pick up the ringing line, you can either:
1. Pick up the phone's handset,
2. or press the Answer/Speakerphone button.
3.3

Sending the call back on the line

So what happens when the user answers the inbound call and hears that the specific call is
not for them? They just put the call back on the line so someone else can pick it up.
To put the call back on the line, you just have to press the Hold button, and that should
be it. The Hold button still has the same functionality in extension-to-extension calls, it just
works a little different when the call is coming from the analog line.
1. In local calls between the system's extensions, hold button puts the other side on hold
and the phones still see the extension on hold, as answered call.
any X mark on the opposite side.
Figure 3.2: Line 1 ringing on Yealink T42G.
Chapter 3. Common use scenarios