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Table of Contents
Related Manuals for Bicom Systems OfficeBox
Summary of Contents for Bicom Systems OfficeBox
- Page 1 Key Systems END USER GUIDE...
- Page 2 2017 Bicom Systems Ltd. UBLISHED BY ICOM YSTEMS BICOMSYSTEMS DOCUMENTATION IS PROVIDED “AS IS” AND ALL EXPRESS OR IMPLIED CON- DITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.
- Page 3 Bicom Systems is a registered trademark of Bicom Systems Ltd. All non-Bicom Systems trademarks are the property of their respective owners. BTAINING OCUMENTATION For the most up to date version of the documentation, please visit the Bicom Systems Support website: HTTP BICOMSYSTEMS...
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Page 5: Table Of Contents
Contents Document overview ......... 7 Intended audience Conventions used in this document Important safeguards... - Page 6 Muting the call from your end Putting the call on speakerphone Using Call on hold feature Intercom 3.10 Using voicemail features 3.10.1 Accessing voicemail inbox ........20 3.10.2 Checking voicemail messages .
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Page 7: Document Overview
1. Document overview End user guide takes you through all the common use cases and provides the step by step instructions in using the phones within the key systems environment. Since the system and the phones using it, are already configured and setup for your office, only thing left, is to start using all the benefits that it offers. -
Page 8: Important Safeguards
Chapter 1. Document overview Important safeguards Although the officeBox key systems device should not be present in the vicinity of the end users office space, the fact is that this device is used in small to medium businesses. As such, these businesses often do not have a specialized IT office or rack storage, and the device will often end up in the same space as the end users using it. -
Page 9: Using Key Systems
Using Key Systems Key systems overview ... 11 Supported phones Work hours Common use scenarios ..13 Dialing local extensions Answering the line Sending the call back on the line Dialing out Call barging... -
Page 11: Key Systems Overview
2. Key systems overview Key telephony systems are defined through the arrangement of phone buttons with line selection function for each available analog telephony line. This means that all the analog lines on the device will be shown as a registered BLF keys with monitoring and calling functions assigned. -
Page 12: Key Systems Overview
Chapter 2. Key systems overview models, specifically: Yealink T41G/T42G/T46G/T48G Polycom VVX 300/400/500/600 From an end user point of view, the system should be configured for optimum performance, be it a system with Yealink phones or the Polycom ones. They all support a common set of features which work flawlessly with the key systems device, and the main difference is whether you are using phones with a touchscreen, where physical buttons are shown as selection on the screen, like VVX500 or VVX600, or phones with classic physical buttons... -
Page 13: Common Use Scenarios
3. Common use scenarios Dialing local extensions Figure 3.1: Two local phones. Local extension is just another user’s extension on the system which is reachable with your phone. Calling another user on the system can be achieved by two ways: Manually entering the three digits that represent another user’s extension number, or pressing the BLF key assigned to that user and picking the handset (you can pick the handset first and then hit the BLF). -
Page 14: Answering The Line
Chapter 3. Common use scenarios Answering the line Picking up the call from another extension on the system is fairly easy, as it is the same as on normal PBX system. On key systems devices the whole logic of inbound calls and their handling is alternated so they can simulate the old analog key systems. -
Page 15: Dialing Out
3.4 Dialing out 2. With inbound calls, the hold button will send the caller back on line on which the call originated. For the caller, the call is essentially on hold, but the phones’ BLF keys will blink to show that the line still contains the call that is waiting to be picked up. Figure 3.3: Example image shows the Yealink T42G hold button marked blue. -
Page 16: Call Barging
Chapter 3. Common use scenarios The second kind of key systems dialling removes that lag and dials immediately through the selected line. Figure 3.4: Example image shows the Yealink T42G first line and dial pad circled in blue. If your key systems environment supports both analog phone lines and has a SIP trunk for additional calling capacity, making a call by using previously mentioned methods could send a call through that SIP trunk. -
Page 17: Muting The Call From Your End
3.6 Muting the call from your end Figure 3.5: Example: VVX600 was on a call on line 1 and Yealink T42G barged in on that call by pressing the BLF button for that same line. Muting the call from your end Figure 3.6: Polycom VVX600 mute button marked blue. -
Page 18: Putting The Call On Speakerphone
Chapter 3. Common use scenarios Putting the call on speakerphone Figure 3.7: Yealink T42G speakerphone button marked blue. If for some reason you are not able to hold the handset, or you want other people to hear the contents of the call, you would put the call on speakerphone. In such case other party would be heard through phone’s small loudspeaker which, on all phone models, is enough to hear the sound in radius of couple of feet. -
Page 19: Intercom
3.9 Intercom default, comes preset with classical music, which is played when user of the system puts other side of the conversation on hold. This way you are sure that the other party will not leave the conversation as music is played while you are busy doing other things. -
Page 20: Using Voicemail Features
Chapter 3. Common use scenarios 3.10 Using voicemail features Voicemail is a PBX and key systems feature which allows users to exchange and manage voice messages. In the key systems environment, inbound calls on the lines rarely get to directly ring an extension on the system. As noted previously, inbound lines will ring and someone on the system would need to pick up a call via a BLF line button. -
Page 21: Leaving A Voicemail For Another User On The System
3.10 Using voicemail features 3 : Press number 3 for advanced options, – 1 : when in advanced options for the particular message, pressing 1 will send a voicemail reply to the source of the current message, – 3 : pressing number 3 will repeat message envelope, which is actual time when the message has been left, and the extension/number from which the message originated, 4 : if you have multiple voicemail messages, pressing number 4 will make the previous... -
Page 22: Transferring Calls
Chapter 3. Common use scenarios When logged in your voicemail, press number 0, to record unavailable greeting message, press 1, to record busy message, press 2, your recording press 1. to confirm You can change the PIN number associated with your voicemail like this: When logged in your voicemail, press number 0, press number 5, enter your new four digit PIN number and press #,... -
Page 23: Do Not Disturb
3.12 Do Not Disturb 3.12 Do Not Disturb Figure 3.11: Right T42G has pressed the DND button so it can not receive local calls. We already mentioned that your voicemail might contain custom greetings for when you are busy or unavailable. The busy greeting is played when you are already on a call, but what about unavailable greeting? When exactly is your extension unavailable? This state comes from the fact that you can set the DND (Do Not Disturb) feature on your phone. -
Page 24: Conferencing
Chapter 3. Common use scenarios Figure 3.12: Key system forwards the call to another destination. 3.14 Conferencing Figure 3.13: Conferencing on the system. -
Page 25: Three-Way Conferencing
3.14 Conferencing Conferencing is a useful feature whereby several users of the system can dial in a custom configured conference room and talk to each other. Basically, instead of everyone meeting physically in a common space reserved for conferences, everybody participates in a confer- ence via their phone without leaving their workplace. -
Page 27: Kspanel
4. KSPanel Overview KSPanel is a software developed to complement the usage of Yealink phones in the key systems environment. It helps and streamlines your telephony experience by allowing you to focus on your work and speed up your day to day telephony activities. What it essentially does is mirror of Yealink phone functionality and more importantly, it reduces the cable clutter around your workspace by introducing the software sidecar. -
Page 28: First Start And Logging In
Chapter 4. KSPanel If you value the privacy of your calls, most of the phones support attaching a physical headset for your convenience. Please consult with the phone’s manual if you wish to do 4.2.1 First start and logging in When you start your application for the first time, you should see the Log In screen as on figure 4.1 Figure 4.1: KSPanel login screen. -
Page 29: Changing The Software Edition
4.2 Usage and features 4.2.2 Changing the software edition To switch the application edition, please click on Help->KSPanel editions menu and then switch to the desired edition. After you confirm with the OK button, application will restart and you will be able to login into your extension with the new application edition. Of course, edition switching is available only if the environment allows it, and if your IT administrator allowed your extension to do so. -
Page 30: Making Outbound Calls
Chapter 4. KSPanel The downside of standard edition and line BLFs is that when you press a line BLF, you still have to reach for your physical phone to dial the number for outbound call. 4.2.4 Making outbound calls Figure 4.3: KSPanel professional edition. To go alleviate the issue that standard edition has, please switch to professional edition which allows you to make outbound calls without a need to reach for the physical phone. -
Page 31: Do Not Disturb
4.2 Usage and features Figure 4.4: KSPanel display screen. Due to the technical implementation, the extensions on the system shown on the sidecar, start again from the first one and continue to show up to 26 extensions from the system. The status LED in the top right corner blinks according to the status LED on the physical device. -
Page 32: Manually Dial A Number
Chapter 4. KSPanel Hold - hold/resume calls, Redial - redial the last dialed number, Transfer - transfer the current call, Speaker - switch audio between the handset and the speakerphone. Figure 4.5: KSPanel keypad. It is worth noting that if you attach a headset to your physical phone, your workflow will be sped up even more.