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Getting Help
If you require assistance, contact Extreme Networks using one of the following methods:
Extreme Portal
Search the GTAC (Global Technical Assistance Center) knowledge base, manage support cases and service
contracts, download software, and obtain product licensing, training, and certifications.
The Hub
A forum for Extreme Networks customers to connect with one another, answer questions, and share ideas and
feedback. This community is monitored by Extreme Networks employees, but is not intended to replace specific
guidance from GTAC.
Call GTAC
For immediate support: 1-800-998-2408 (toll-free in U.S. and Canada) or +1 408-579-2826. For the support
phone number in your country, visit:
Before contacting Extreme Networks for technical support, have the following information ready:
•
Your Extreme Networks service contract number and/or serial numbers for all involved Extreme Networks products
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem
•
A description of your network environment (such as layout, cable type, other relevant environmental information)
•
Network load at the time of trouble (if known)
•
The device history (for example, if you have returned the device before, or if this is a recurring problem)
•
Any related RMA (Return Material Authorization) numbers
Subscribing to Service Notifications
You can subscribe to email notifications for product and software release announcements, Vulnerability Notices, and Service
Notifications.
1.
Go to www.extremenetworks.com/support/service-notification-form.
2.
Complete the form with your information (all fields are required).
3.
Select the products for which you would like to receive notifications.
NOTE
You can modify your product selections or unsubscribe at any time.
4.
Click Submit.
Providing Feedback to Us
Quality is our first concern at Extreme Networks, and we have made every effort to ensure the accuracy and completeness of this
document. We are always striving to improve our documentation and help you work better, so we want to hear from you! We welcome all
feedback but especially want to know about:
•
Content errors or confusing or conflicting information.
•
Ideas for improvements to our documentation so you can find the information you need faster.
•
Broken links or usability issues.
If you would like to provide feedback to the Extreme Networks Information Development team, you can do so in two ways:
•
Use our short online feedback form at https://www.extremenetworks.com/documentation-feedback/.
ExtremeSwitching CES 2000 Series and ExtremeRouting CER 2000 Series Hardware Installation Guide
9035631-01
www.extremenetworks.com/support/contact
Providing Feedback to Us
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