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KPCI-PIO32IOA and KPCI-PDISO8A User's Manual
To further isolate the problem to the KPCI-PIO32IOA or KPCI-PDISO8A board or to the host
computer, use the following steps:
1. Check if board damage is seen on inspection. Proceed as follows:
NOTE
If more than one KPCI-PIO32IOA or KPCI-PDISO8A board is installed
in your computer, disconnect, remove, and check all KPCI-PIO32IOA
and KPCI-PDISO8A boards.
a. Turn power OFF to the host computer.
b. Turn power OFF to all external circuits and accessories connected to all installed
KPC-boards.
c. From each installed KPCI-PIO32IOA and KPCI-PDISO8A board, unplug the STP-36
accessory that is wired to external circuits.
NOTE
Do not disconnect any circuits from the STP-36 screw terminals.
d. Remove all KPCI-PIO32IOA and KPCI-PDISO8A boards from the computer.
e. Visually inspect all KPCI-PIO32IOA and KPCI-PDISO8A boards for damage.
2. Based on the results of step 1, do the following:
• If all KPCI-PIO32IOA and KPCI-PDISO8A boards are not obviously damaged, continue
with step 3 and check for host computer malfunction.
• If a board(s) is obviously damaged on inspection, repair or replace the board. Refer to
"Technical
support" for information on returning the board for repair or replacement.
Skip to step 27.
3. Check if the computer functions satisfactorily by itself. Proceed as follows:
a. Remove all KPCI-PIO32IOA and KPCI-PDISO8A boards from the host computer.
b. Turn ON power to the host computer.
c. Perform any necessary diagnostics to the computer hardware and operating system.
4. Based on the results of step 3, do one of the following:
• If the computer functions satisfactorily, the problem must lie elsewhere; do the following
steps:
a. If you have another board that you know is OK, i.e. works properly, then continue
with step 5.
b. If you do not have another board that you know is OK, i.e. works properly, read the
instructions in
"Technical
cause of your problem.
• If the computer does not function satisfactorily, do the following steps:
a. Diagnose and fix the computer malfunction.
b. Assume that fixing the computer malfunction has solved your problem, and skip to
step 27.
5. Prepare for PCI resource checks in step 6 by clearing any KPCI-PIO32IOA and
KPCI-PDISO8A board listings from the Windows 98/Me/2000/XP device manager. If any
KPCI-PIO32IOA and KPCI-PDISO8A boards are listed, the computer could falsely report
as PCI resources one or more of the now-empty PCI slots that previously held the
KPCI-PIO32IOA and KPCI-PDISO8A boards.
Proceed as follows for the Windows 98/Me/2000/XP operating system. (A different proce-
dure is required for Windows NT.):
a. Right-click the My Computer icon on your desktop.
b. On the menu that appears, click Properties.
support." Then contact Keithley for help in isolating the
Troubleshooting
5-5
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