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Service Level Troubleshooting
Verifying the Installation
You need to verify that the device drivers were installed correctly.
Windows POS Ready 7
To verify the installation of the driver on a Windows POS Ready 7 system, follow these
steps:
1. Open the Device Manager window.
2. Make sure that the NCR 7197 Receipt Printer and the EPIC Port are installed.
Note: The NCR 7197 Receipt Printer is the defined USB VID/PID (Vendor
ID/Product ID) of the NCR Single Station printers (7197, 7198, and 7199).
Note: If this information is not listed, then the installation was not successful. You
need to reinstall the drivers.
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Table of Contents
Troubleshooting
