Troubleshooting Tips For Windows - cable matters 201014 User Manual

3.6 Troubleshooting Tips for Windows

Check that your computer recognizes the adapter by searching for Device

Manager > Universal Serial Bus devices > USB-C Multiport Adapter
Your computer must support DisplayPort Alternate mode to connect a

video display. If you see an error message like the one below, check with
the computer manufacturer to confirm if DP Alt mode is supported
Cabling
Check that all cable and adapter connections are secure

Test any connected cables with different equipment

4K HDMI video resolution requires a 4K cable

Connected Display
Only 1 VGA or HDMI display can be connected at a time

Select the VGA or HDMI input from the display menu

Adjust the audio level from the display menu (HDMI only)

Try different video resolution settings supported by the display

Check the HDMI audio output from the Playback Devices on the taskbar

Verify that the HDMI audio is not muted

Ethernet Function
Download the latest drivers if the Ethernet function is not working

Contact support@cablematters.com with a description of your hardware
www.cablematters.com/downloads
configuration and your computer OS
www.cablematters.com
USB-C™ Multiport Adapter with Ethernet
8