Frequently Asked Questions - CyberData SIP PAGING ADAPTER Configuration Manual
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RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA)
Doc. 931050B
Page 56
9.0 Frequently Asked Questions
Q: The device is connected to our network and configured. It is showing as online in our
RingCentral management interface. For some reason when we conduct a page it will not
broadcast from the paging adapter. All of our phones will page, but not the adapter. If we run
audio tests from the adapter they are heard over the PA system. Is there a misconfiguration on
the adapter?
A: You have verified the SPA is verified with RingCentral. Audio tests play locally over the
analog PA. Great job troubleshooting so far!
It's important to note the paging menu is enabled in the SPA's default configuration. When
configuring the SPA for auto-answer paging in a RingCentral Paging Only group with paging-
capable phones, be sure to check the box to Bypass DTMF Menus (Go straight to page) on the
Device Configuration page of the web interface as noted in
Section 5.0 Configuration
Procedure: Auto-Answer Paging
on page 28. This setting will effectively disable the paging
menu and allow for auto-answer paging.
CyberData Corporation
3 Justin Court, Monterey, CA 93940
www.cyberdata.net
P 831.373.2601 | F 831.373.4193
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