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CyberData 011149 Series Operation Manual

Voip indoor office ringer
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The IP Endpoint Company
VoIP Indoor Office Ringer
Operations Guide
Part #011149*, RAL 9003, Signal White Color
Document Part #930386E
for Firmware Version 6.1.0
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601

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  • Page 1 The IP Endpoint Company VoIP Indoor Office Ringer Operations Guide Part #011149*, RAL 9003, Signal White Color Document Part #930386E for Firmware Version 6.1.0 CyberData Corporation 3 Justin Court Monterey, CA 93940 (831) 373-2601...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.
  • Page 3 Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT CyberData Corporation 930386E Operations Guide...
  • Page 4 Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 930386E Operations Guide...
  • Page 5 Revision Information Revision 930386E, which corresponds to firmware version 6.1.0., was released on June 29, 2011, and has the following changes: • Updates Section 2.3.5.1, "Point-to-Point Configuration". • Adds Figure 2-15, "Sensor Configuration Page". Operations Guide 930386E CyberData Corporation...
  • Page 6 Private Branch Exchange Power over Ethernet (as per IEEE 802.3af standard) RTFM Reset Test Function Management Session Initiated Protocol u-law A companding algorithm, primarily used in the digital telecommunication Unified Communications VoIP Voice over Internet Protocol CyberData Corporation 930386E Operations Guide...

  • Page 7: Table Of Contents

    Appendix C Troubleshooting/Technical Support C.1 Frequently Asked Questions (FAQ) ....................63 C.2 Documentation ............................ 63 C.3 Contact Information ..........................63 C.4 Warranty ............................... 64 C.4.1 Warranty & RMA Returns within the United States ............64 Operations Guide 930386E CyberData Corporation...
  • Page 8 C.4.2 Warranty & RMA Returns Outside of the United States ............ 64 C.4.3 Spare in the Air Policy ......................65 C.4.4 Return and Restocking Policy ....................65 C.4.5 Warranty and RMA Returns Page ..................65 Index Operations Guide 930386E CyberData Corporation...

  • Page 9: Chapter 1 Product Overview

    To identify the VoIP Indoor Office Ringer, look for a model number label similar to the one shown in Figure 1-1. The model number on the label should be 011149. Figure 1-1. Model Number Label WWW.CYBERDATA.NET VoIP OFFICE RINGER,INDOOR 011149A / 021074A 149000001 Model number Operations Guide 930386E CyberData Corporation...

  • Page 10: Typical System Installation

    Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT Operations Guide 930386E CyberData Corporation...

  • Page 11: Product Features

    Network configurable relay activation settings ● Network downloadable product firmware ● Doubles as a paging speaker ● One dry contact relay for auxiliary control ● Autoprovisioning ● Configurable audio files ● Office Ringer ● Three year warranty Operations Guide 930386E CyberData Corporation...

  • Page 12: Supported Protocols

    Packet Time 20 ms ● Audio Encodings ● PCMU (G.711 mu-law) PCMA (G.711 A-law) 1.5 Supported SIP Servers The following link contains information on how to configure the Office Ringer for the supported SIP servers: http://www.cyberdata.net/support/voip/server.html Operations Guide 930386E CyberData Corporation...

  • Page 13: Product Specifications

    0.71 lbs./shipping weight of 1.1 lbs. (0.32 kg/shipping weight of 0.5 kg) Auxiliary Relay 1 A at 30 VDC 1.7 Dimensions Figure 1-3. Dimensions 4.53 [115.0] 2.14 [54.3] 4.53 [115.0] DIMENSIONS ARE IN INCHES [MILLIMETER] Operations Guide 930386E CyberData Corporation...

  • Page 14: Chapter 2 Installing The Voip Indoor Office Ringer

    2 Installing the VoIP Indoor Office Ringer 2.1 Parts List Table 2-1 illustrates the VoIP Indoor Office Ringer parts. Table 2-1. Parts List Quantity Part Name Illustration Office Ringer Assembly Installation Quick Reference Guide Office Ringer Mounting Accessory Operations Guide 930386E CyberData Corporation...

  • Page 15: Office Ringer Setup

    Accept 16 AWG Gauge Wire Terminal Block Relay Contact: (1A at 30 VDC for Continuous Loads) 3 = Normally Open Common 4 = Normally Open Contact 5 = Door Sense Input 6 = Door Sense Ground Reference Operations Guide 930386E CyberData Corporation...

  • Page 16: Connecting A Device To The Auxiliary Relay

    Relay Strobe Light Strobe Light Output Contacts AC or DC rated Depending Upon Controlled Device Requirements AC or DC Power Source POWER SUPPLY MAX. 30 VDC @ 1A Auxiliary Relay Wiring Contacts Operations Guide 930386E CyberData Corporation...

  • Page 17: Identifying The Office Ringer Connectors

    Installing the VoIP Indoor Office Ringer Parts List 2.2.3 Identifying the Office Ringer Connectors See the following Figures and Tables to identify the connectors and functions. Figure 2-3. Connector Locations Table 2-2. Connector Functions Connector Function Speaker Interface Operations Guide 930386E CyberData Corporation...
  • Page 18 Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only JP10 Disables the intrusion sensor when installed. RTFM (see Section 2.2.5, "RTFM Switch") Operations Guide 930386E CyberData Corporation...

  • Page 19: Network Connectivity, And Data Rate

    2-6). The Link light changes color to confirm the auto-negotiated baud rate: • This light is yellow at 10 Mbps. • It is orange at 100 Mbps. Figure 2-5. Network Connector Prior to Installation Ethernet Activity Link Operations Guide 930386E CyberData Corporation...
  • Page 20 Installing the VoIP Indoor Office Ringer Parts List 2.2.4.1 Verify Network Activity The square, yellow Activity light blinks when there is network activity. Figure 2-6. Network Connector Operations Guide 930386E CyberData Corporation...

  • Page 21: Rtfm Switch

    2-7) on the Office Ringer board to announce and confirm the Office Ringer’s IP Address and test that the audio is working. Note You must do these tests prior to final assembly. Figure 2-7. RTFM Switch Operations Guide 930386E CyberData Corporation...

  • Page 22: Announcing The Ip Address

    10.10.10.10 if a DHCP server is not present). Note Pressing and holding the RTFM switch for longer than five seconds will restore the Office Ringer to the factory default settings. Figure 2-8. RTFM Switch Operations Guide 930386E CyberData Corporation...

  • Page 23: Restore The Factory Default Settings

    The Office Ringer will use DHCP to obtain the new IP address (DHCP-assigned address or Note default to 10.10.10.10 if a DHCP server is not present). 2.2.8 Adjust the Volume You can adjust the volume through the Speaker Volume setting on the Device Configuration Page. Operations Guide 930386E CyberData Corporation...

  • Page 24: Configure The Office Ringer Parameters

    Table 2-4. Factory Default Settings Parameter Factory Default Setting IP Addressing DHCP IP Address 10.10.10.10 Web Access Username admin Web Access Password admin Subnet Mask 255.0.0.0 Default Gateway 10.0.0.1 a. Default if there is not a DHCP server present. Operations Guide 930386E CyberData Corporation...

  • Page 25: Office Ringer Web

    Link to the Sensor Configuration page. Link to the Multicast Configuration page. Link to the Audio Configuration page. Link to the Event Configuration page. Link to the Autoprovisioning Configuration page. Link to the Update Firmware page. Operations Guide 930386E CyberData Corporation...

  • Page 26: Log In To The Configuration Home Page

    Make sure that the PC is on the same IP network as the Office Ringer. Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.
  • Page 27 Parts List 2. When prompted, use the following default Web Access Username and Web Access Password to access the Home Page (Figure 2-10): Web Access Username: admin Web Access Password: admin Figure 2-10. Home Page Operations Guide 930386E CyberData Corporation...
  • Page 28 Shows the current status of the Officeringer mode. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Operations Guide 930386E CyberData Corporation...

  • Page 29: Configure The Device

    Type the desired Office Ringer volume level into this field. Relay Settings Activate Relay with DTMF Code When selected, the relay can be activated with a DTMF code. DTMF Activation Code Type the desired DTMF activation code (25 character limit). Operations Guide 930386E CyberData Corporation...
  • Page 30 Click on the Test Relay button to do a relay test. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. Operations Guide 930386E CyberData Corporation...

  • Page 31: Configure The Network Parameters

    Installing the VoIP Indoor Office Ringer Parts List 2.3.4 Configure the Network Parameters 1. Click the Networking button to open the Network Configuration page (Figure 2-12). Figure 2-12. Network Configuration Page Operations Guide 930386E CyberData Corporation...
  • Page 32 Office Ringer if appropriate. 4. Connect the Office Ringer to the target network. 5. From a system on the same network as the Office Ringer, open a browser with the new IP address of the Office Ringer. Operations Guide 930386E CyberData Corporation...

  • Page 33: Configure The Sip Parameters

    Parts List 2.3.5 Configure the SIP Parameters 1. Click SIP Config to open the SIP Configuration page (Figure 2-13). Note For specific server configurations, go to the following website address: http://www.cyberdata.net/support/server/index.html Figure 2-13. SIP Configuration Page Operations Guide 930386E CyberData Corporation...
  • Page 34 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click Save Settings. Operations Guide 930386E CyberData Corporation...
  • Page 35 The Office Ringer can also receive Point-to-Point calls. The delayed DTMF functionality is Note available in the Point-to-Point Mode. Receiving point-to-point SiP calls may not work with all phones. Figure 2-14. SIP Configuration Page Device is set to NOT register with a SiP server Operations Guide 930386E CyberData Corporation...
  • Page 36 Installing the VoIP Indoor Office Ringer Parts List Figure 2-15. Sensor Configuration Page Dial Out Extension Operations Guide 930386E CyberData Corporation...

  • Page 37: Configure The Officeringer Parameters

    The Officeringer is designed to be used in buildings where calls made after hours are directed to a ring group. 1. Click on the Officeringer button to open the Officeringer Configuration page. See Figure 2-16. Figure 2-16. Officeringer Configuration Setup Operations Guide 930386E CyberData Corporation...
  • Page 38 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click on the Save button. Operations Guide 930386E CyberData Corporation...

  • Page 39: Configure The Sensor Configuration Parameters

    • Loop an audio file out of the Office Ringer speaker until the sensor is deactivated • Call a preset extension and play a pre-recorded audio file (once) Note Calling a preset extension can be set up as a point-to-point call, but currently can't send delayed DTMF tones. Operations Guide 930386E CyberData Corporation...
  • Page 40 Installing the VoIP Indoor Office Ringer Parts List 1. Click Sensor Config to open the Sensor Configuration page (Figure 2-17). Figure 2-17. Sensor Configuration Page Operations Guide 930386E CyberData Corporation...
  • Page 41 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click Save Settings. Operations Guide 930386E CyberData Corporation...
  • Page 42 DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note The maximum number of total characters in the dial-out field is 25. Operations Guide 930386E CyberData Corporation...

  • Page 43: Configure The Multicast Parameters

    RTP audio streams. A paging zone can consist of one or many CyberData multicast group-enabled products. There is no limit to how many Office Ringers can be in a given paging zone. Each multicast group is defined by a multicast address and port number.
  • Page 44 Installing the VoIP Indoor Office Ringer Parts List 1. Click on the Multicast Configuration button to open the Multicast Configuration page. See Figure 2-18. Figure 2-18. Multicast Configuration Page Operations Guide 930386E CyberData Corporation...
  • Page 45 SIP calls, multicast streams, ring tones, ringback tones, and officering tones are all Note prioritized. Ringtones and Ringtones all play at the same priority level. This means that it is possible to have a officering tone Officeringtones and a normal ringtone playing at the same time. Operations Guide 930386E CyberData Corporation...

  • Page 46: Configure The Audio Configuration Parameters

    The Audio Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Office Ringer. 1. Click Audio Config to open the Audio Configuration page (Figure 2-19). Figure 2-19. Audio Configuration Page Operations Guide 930386E CyberData Corporation...
  • Page 47 Installing the VoIP Indoor Office Ringer Parts List Figure 2-20. Audio Configuration Page (continued) Operations Guide 930386E CyberData Corporation...
  • Page 48 Installing the VoIP Indoor Office Ringer Parts List Figure 2-21. Audio Configuration Page (continued) Operations Guide 930386E CyberData Corporation...
  • Page 49 '9' corresponds to the spoken word “nine.” Corresponds to the spoken word “dot.” (24 character limit) Audiotest Corresponds to the message “This is the CyberData IP speaker test message...” (24 character limit) Pagetone Corresponds to a simple tone that is unused by default (24 character limit).
  • Page 50 RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz You can use the free utility Audacity to convert audio files into this format. See Figure 2-22 through Figure 2-24. Figure 2-22. Audacity 1 Figure 2-23. Audacity 2 Operations Guide 930386E CyberData Corporation...
  • Page 51 Parts List When you export an audio file with Audacity, save the output as: • WAV (Microsoft) signed 16 bit PCM. Figure 2-24. WAV (Microsoft) signed 16 bit PCM WAV (Microsoft) signed 16 bit PCM Operations Guide 930386E CyberData Corporation...

  • Page 52: Configure The Event Parameters

    Click the Event Config button to open the Event Configuration page (Figure 2-25). The Event Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board. Figure 2-25. Event Configuration Page Operations Guide 930386E CyberData Corporation...
  • Page 53 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Test Event button to test an event. Click on the Reboot button to reboot the system. Operations Guide 930386E CyberData Corporation...
  • Page 54 Here are example packets for every event: POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>POWERON</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 199 Content-Type: application/x-www-form-urlencoded <?xml version="1.0"...
  • Page 55 Installing the VoIP Indoor Office Ringer Parts List User-Agent: CyberData/1.0.0 Content-Length: 205 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_TERMINATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>...
  • Page 56 Installing the VoIP Indoor Office Ringer Parts List User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RELAY_DEACTIVATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>...

  • Page 57: Configure The Autoprovisioning Parameters

    Installing the VoIP Indoor Office Ringer Parts List 2.3.11 Configure the Autoprovisioning Parameters 1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page. Figure 2-26. Figure 2-26. Autoprovisioning Configuration Page Operations Guide 930386E CyberData Corporation...
  • Page 58 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. Operations Guide 930386E CyberData Corporation...
  • Page 59 The board gets its autoprovisioning information from an XML-formatted file hosted from a TFTP server. CyberData will provide a template for this XML file and the user can modify it for their own use.
  • Page 60 3. The board downloads and writes the firmware file again. CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the board boot as it normally does.
  • Page 61 You can force a change to the audio files on the board by clicking Restore Default on the Audio Configuration page or by changing the autoprovisioning file with “default” set as the file name. Operations Guide 930386E CyberData Corporation...

  • Page 62: Upgrade The Firmware And Reboot The Office Ringer

    2.4 Upgrade the Firmware and Reboot the Office Ringer Note To guard against failed firmware upgrades, units shipped from CyberData with firmware version 5.1.2 and later feature a built-in "fail safe" mechanism. Note that field upgrading earlier units with v5.x.x will not allow for this feature.
  • Page 63 Table 2-18. Firmware Upgrade Parameters Web Page Item Description File Upload Firmware Version Shows the current firmware version. Use the Browse button to navigate to the location of the Office Ringer firmware file that you want to upload. Operations Guide 930386E CyberData Corporation...

  • Page 64: Reboot The Office Ringer

    Section 2.3.2, "Log in to the Configuration Home Page". 1. Click Update Firmware to open the Upgrade Firmware page (Figure 2-28). Figure 2-28. Reboot System Section Reboot 2. Click Reboot. A normal restart will occur. Operations Guide 930386E CyberData Corporation...

  • Page 65: Command Interface

    --user admin --password admin --post-data "test_audio=yes" "http://10.0.3.78/cgi-bin/command.cgi" > /dev/null To cause the Intercom to speak wget --user admin --password admin --post-data it's ip address "speak_ip_address=yes" "http://10.0.3.78/cgi-bin/command.cgi" > /dev/null a.Type and enter all of each http POST command on one line. Operations Guide 930386E CyberData Corporation...

  • Page 66: Appendix A Mounting The Indoor Office Ringer

    Table A-1. Wall Mounting Components (Part of the Accessory Kit) Quantity Part Name Illustration #6 x 1" Pan head phillips wood screw Plastic-ribbed anchor Table A-1. Gang Box Mounting Components Quantity Part Name Illustration 6-32 x 0.5-inch flat undercut Phillips machine screw Operations Guide 930386E CyberData Corporation...
  • Page 67 Mount the Office Ringer Figure A-1 shows how to properly connect the Office Ringer. Figure A-1. Cable Connections Operations Guide 930386E CyberData Corporation...
  • Page 68 Figure A-3. Gang Box Mounting Drywall Single Cutout Gang Box (Not Provided) Gang Box (Not Provided) Drywall Cutout Gang Box Mounting Screw (4 Pieces Provided) Network Cable Earth Ground Wire Earth Ground Wire Connect to Any Available Mounting Hole Operations Guide 930386E CyberData Corporation...
  • Page 69 Mount the Office Ringer Figure A-4 shows the recommended wall cutout dimensions. Figure A-4. Recommended Wall Cutout Dimensions 0.25 [6.3] 0.25 [6.3] Wall Cutout 0.25 [6.3] 0.25 [6.4] 3.19 [81.0] Dimensions are in Inch [Millimeter] Operations Guide 930386E CyberData Corporation...

  • Page 70: Appendix B Setting Up A Tftp Server

    1. Install and start the software. 2. Select File Configure Security tab Transmit Only. 3. Make a note of the default directory name, and then move the firmware files to be uploaded to that directory. Operations Guide 930386E CyberData Corporation...

  • Page 71: Appendix C Troubleshooting/Technical Support

    Phone: 831-373-2601, Extension 136 Email: RMA@CyberData.net When returning a product to CyberData, an approved CyberData RMA number must be printed on the outside of the original shipping package. No product will be accepted for return without an approved RMA number. Send the product, in its original package, to the following address:...

  • Page 72: Warranty

    3 Justin Court Monterey, CA 93940 Attention: RMA "your RMA number" RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA Status form at the following web address: http://www.cyberdata.net/support/rmastatus.html C.4 Warranty CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase.

  • Page 73: Spare In The Air Policy

    C.4.3 Spare in the Air Policy CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States and Canada. More information about the Spare in the Air policy is available at the following web address: http://www.cyberdata.net/support/warranty/spareintheair.html...

  • Page 74: Index

    20, 21, 24, 26 AC voltages, intercom enclosure not rated for 8 contact information 63 act light 12 contact information for CyberData 63 activate relay (door sensor) 33 Current Network Settings 24 activate relay (intrusion sensor) 33 current network settings 24...
  • Page 75 33 parts list 6 play audio remotely 33 password IP address 16, 24 for SIP server login 26 IP addressing 24 login 19 default restoring the default 16 IP addressing setting 16 Operations Guide 930386E CyberData Corporation...
  • Page 76 21 default for web configuration access 19 restoring the default 16 sales 63 sensor setup page 28, 32 sensor setup parameters 31 verifying sensors 33 baud rate 11 server address, SIP 26 network activity 12 Operations Guide 930386E CyberData Corporation...
  • Page 77 & RMA returns outside of the United States 64 warranty & RMA returns within the United States 64 warranty and RMA returns page 65 warranty policy at CyberData 64 web access password 16 web access username 16 web configuration log in address 18...

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