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CyberData SIP PAGING ADAPTER Configuration Manual

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RING CENTRAL CONFIGURATION GUIDE:
SIP PAGING ADAPTER (SPA)
Document Part #931050B
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601

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  • Page 1 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Document Part #931050B CyberData Corporation 3 Justin Court Monterey, CA 93940 (831) 373-2601...
  • Page 2 Software or firmware developed by CyberData that is unrelated to Open Source Software is copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied, modified, reverse-engineered, or otherwise altered without explicit written permission from CyberData Corporation.
  • Page 3 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 2 Revision Information Revision 931050A was released on March 16, 2015. Revision 931050B was released on September 18, 2017. • This revision features new device photos and updated configuration process...

  • Page 4: Table Of Contents

    RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 3 Table of Contents Table of Contents ..........................3 1.0 Setup Diagram .......................... 4 2.0 Test Setup Equipment ....................... 5 3.0 Installation Options ........................6 4.0 Before You Start ........................13 5.0 Configuration Procedure: Auto-Answer Paging ..............

  • Page 5: Setup Diagram

    RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 4 1.0 Setup Diagram Figure 1-1. Interoperability Test Infrastructure - SIP CyberData Corporation 3 Justin Court, Monterey, CA 93940 www.cyberdata.net P 831.373.2601 | F 831.373.4193...

  • Page 6: Test Setup Equipment

    RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 5 2.0 Test Setup Equipment This section describes the products used for interoperability testing with RingCentral. Table 2-1. Setup Equipment EQUIPMENT MODEL or PART NUMBER FIRMWARE VERSION CYBERDATA SIP PAGING 011233 v11.7.2...

  • Page 7: Installation Options

    Polycom’s Group Paging feature, you can send multicast pages to the SPA, overhead speakers, and multicast-enabled IP phones on the network at the same time. Best of all, the SIP Paging Adapter provides the capability to use SIP and multicast simultaneously for priority-based IP paging.
  • Page 8 Contact CyberData VoIP Technical Support for assistance with verifying connections from a SIP Paging Adapter to a specific analog amplifier or zone controller before purchasing your device. Need to tie in your background music? Incorporating background music from an analog RCA Line Level source can be realized using the RCA Level Input on the SPA with options to loop background music to the analog Page Port or RCA Line Level outputs.
  • Page 9 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 8 Figure 3-1. SIP Audio Sourcing CyberData Corporation 3 Justin Court, Monterey, CA 93940 www.cyberdata.net P 831.373.2601 | F 831.373.4193...
  • Page 10 RingCentral paging group pages have finished playing. Figure 3-2 shows a CyberData V3.1 Paging Server and a Polycom IP phone as multicast audio sources. In this example installation, you can place a call to the V3.1 Paging Server’s extension to make a multicast page to the SPA and other multicast-enabled devices on the network.
  • Page 11 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 10 Figure 3-2. Multicast Audio Sourcing CyberData Corporation 3 Justin Court, Monterey, CA 93940 www.cyberdata.net P 831.373.2601 | F 831.373.4193...
  • Page 12 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 11 Features • Voice prompted paging menu • Secondary endpoint for loud ringing to multicast or analog output • 9 configurable stored pages • Delayed paging • SIP (RFC 3261) compatible •...

  • Page 13: Before You Start

    RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 12 4.0 Before You Start This configuration guide documents the integration process of a CyberData SIP Paging Adapter (SPA). Network Advisories RingCentral uses a Fully Qualified Domain Name (FQDN) for the SIP server and Outbound Proxy addresses.

  • Page 14: Configuration Procedure: Auto-Answer Paging

    Paging Adapter when provisioned as a free RingCentral Paging Device. As the best product for connecting to analog amplifiers, the SIP Paging Adapter can be installed to interface with a wide variety of analog paging systems and expand paging capabilities to include grouping within the RingCentral Admin Portal.
  • Page 15 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 14 1. From the Phones & Devices menu, click Add Device. Figure 5-2. Add Device CyberData Corporation 3 Justin Court, Monterey, CA 93940 www.cyberdata.net P 831.373.2601 | F 831.373.4193...
  • Page 16 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 15 2. A popup window labeled Select Device Type will appear. Select Paging Device and click Next. Figure 5-3. Select Device Type 3. A popup window labeled Add Paging Device will appear. Enter a meaningful device nickname and click Next.
  • Page 17 SPA’s paging extension with RingCentral. Figure 5-5. Paging Device Provisioning Information Note: The values in the left of the table are the name of the CyberData SIP fields as they appear in the SPA’s web interface. The Authenticate Password has been obscured. These values are published only for reference.
  • Page 18 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 17 5. Next, add your new Paging Device to a Paging Only group. From the [n] Groups menu, click Add Group. Figure 5-6. Add Group CyberData Corporation 3 Justin Court, Monterey, CA 93940 www.cyberdata.net...
  • Page 19 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 18 6. A popup labeled Add Group will appear. Select Paging Only and click Next. Figure 5-7. Paging Only 7. A popup window labeled Add Paging Group will appear. Enter an available extension number and name for your Paging Only group, then click Save.
  • Page 20 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 19 8. A confirmation screen will confirm the paging group has been created. Select Yes to configure paging settings. Figure 5-9. Confirmation 9. Verify the new paging group appears in the Groups list. Select the paging group and a menu will appear to the far right of the screen.
  • Page 21 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 20 10. From the Paging menu, select Devices to receive page. Figure 5-11. Devices to Receive Page 11. A popup labeled Devices to receive page will appear. Select Paging Devices to view paging-capable devices that can be added to the paging group.
  • Page 22 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 21 12. Select the new Paging Device and use the right arrow to move the Paging Device to the Selected Devices table. Then, click Save. Figure 5-13. Selected Devices 13.
  • Page 23 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 22 14. Select users from Available Users (n) list and move them to the Allowed Users (n) list using the right arrow, then click Save. Figure 5-15. Select Users Allowed to Page This Group 15.
  • Page 24 1. Click Launch Browser from the CyberData Discovery Utility or point your browser to the CyberData device’s IP address to access the Home Page of the web interface. 2. Enter the default credentials when prompted and click the Log In button.
  • Page 25 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 24 Figure 5-17. Home Page of SPA Web Interface 3. On the Home Page, click SIP Config on the left-hand side of your screen to access the SIP Configuration page.
  • Page 26 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 25 8. Click Save and Reboot to store changes. Figure 5-18. SIP Configuration CyberData Corporation 3 Justin Court, Monterey, CA 93940 www.cyberdata.net P 831.373.2601 | F 831.373.4193...
  • Page 27 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 26 Autoprovisioning If you are autoprovisioning the SPA, use the SIP Settings in the autoprovisioning template to register the SPA with RingCentral. An autoprovisioning template is provided in the respective firmware folder available on the Downloads tab of the product webpage here: http://www.cyberdata.net/voip/011233/...
  • Page 28 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 27 Verify the Paging Extension is Registered After the SPA has rebooted and initialized to store changes, refresh the Home page of the web interface. Your device should show as...
  • Page 29 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 28 Bypass Voice-Prompted Paging Menu There is one final step after registering the paging extension for auto-answer paging. On default, a caller to the SPA’s paging extension will be voice-prompted to enter digits into an IP phone for paging menu selections.
  • Page 30 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 29 Alternately, set Bypass DTMF to Yes and Use Security Code to No under DeviceSettings in the autoprovisioning template if you are autoprovisioning the SPA. Figure 5-22. Autoprovisioning Template Example – Device Settings Note: While a security code cannot be used when the SPA’s paging extension is...

  • Page 31: Configuration Procedure: Voice-Prompted Paging

    RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 30 6.0 Configuration Procedure: Voice-Prompted Paging When an installation requires more flexibility than auto-answer live paging, the SPA’s paging extension can be provisioned as an IP phone associated with a user extension. Provisioning as a Paging Device does not allow the caller to receive audio from the SPA to hear voice prompts from the SPA’s paging menu or enter DTMF digits for paging menu selections.
  • Page 32 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 31 Figure 6-2. Add User Button 3. A popup window labeled Add User will appear. Complete the fields and click Save. Figure 6-3. Add User Popup 4. A confirmation popup labeled Confirmation will appear. Click the Add phone button to associate an IP phone for the SPA and proceed to the next step.
  • Page 33 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 32 Figure 6-4. Add User Confirmation 5. A Welcome email will be sent to the email address from the Add User popup. Be sure to follow the instructions in the Welcome email to activate the extension.
  • Page 34 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 33 7. Next, you will be taken to a six-step ordering process to set up a RingCentral DigitalLine. Click the Select button to choose an Existing Phone and follow the steps in the ordering window to complete your order.
  • Page 35 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 34 8. From the Phones & Devices menu, select User Phones and select the user phone designated for the paging server. Click Setup and Provision. Figure 6-7. Setup and Provision 9.
  • Page 36 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 35 10. A popup window labeled Assisted Generic IP Phone/Adaptor Provisioning will appear. You will use the provisioning information to register the paging extension with RingCentral. Figure 6-9. IP Phone Provisioning Information Note: The Password has been obscured.
  • Page 37 1. Click Launch Browser from the CyberData Discovery Utility or point your browser to the CyberData device’s IP address to access the Home Page of the web interface. 2. Enter the web login credentials when prompted and click the Log In button.
  • Page 38 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 37 Figure 6-10. SIP Configuration CyberData Corporation 3 Justin Court, Monterey, CA 93940 www.cyberdata.net P 831.373.2601 | F 831.373.4193...
  • Page 39 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 38 Autoprovisioning If you are autoprovisioning the paging server, use the SIP Settings in the autoprovisioning template to register the paging extension with RingCentral. Figure 6-11. Autoprovisioning Template Example – SIP Settings Note: These example values are published only for reference.
  • Page 40 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 39 Verify the Paging Extension Is Registered After the SPA has rebooted and initialized to store changes, refresh the Home page of the web interface. Your device should show as...
  • Page 41 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 40 Verify Paging Menu Is Enabled Before making a test call, be sure to verify the paging menu is enabled. The setting Bypass DTMF Menus (Go straight to page) is located on the Device Configuration page of the web interface.
  • Page 42 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 41 If you are autoprovisioning the SPA, set Bypass DTMF to No under DeviceSettings in the autoprovisioning template. Figure 6-14. Autoprovisioning Example – Enabled Paging Menu Make a Test Call...

  • Page 43: Configuration Procedure: Nightringer

    7.0 Configuration Procedure: Nightringer What is a Nightringer? The CyberData SIP Paging Adapter offers a secondary SIP extension called Nightringer in addition to the primary extension used for paging. The Nightringer plays a customizable ring tone when an incoming call is detected. The Nightringer extension can be added to ring groups for simultaneous ringing.
  • Page 44 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 43 Figure 7-1. Nightringer’s IP Phone Provisioning Information Note: The Password has been obscured. These values are published only for reference. SIP Fields Table Use the following table to determine how the RingCentral SIP field values above correlate to the CyberData Nightringer field values.
  • Page 45 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 44 If you are configuring the Nightringer extension through the web interface, use the following steps to register Nightringer with RingCentral. 1. Review Configure the SIP Parameters. 2. From the Home page of the web interface, click SIP from the Top toolbar of the screen.
  • Page 46 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 45 Figure 7-2. Nightringer Configuration on the SIP Page of the Web Interface CyberData Corporation 3 Justin Court, Monterey, CA 93940 www.cyberdata.net P 831.373.2601 | F 831.373.4193...
  • Page 47 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 46 Autoprovisioning If you are autoprovisioning the SPA, use the Nightringer Settings in the autoprovisioning template to register the Nightringer with RingCentral. Figure 7-3. Autoprovisioning Template Example – Nightringer Settings Note: These example values are published only for reference.
  • Page 48 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 47 Verify the Nightringer is Registered After the SPA has rebooted and initialized, refresh the Home page of the web interface. Your device should show as [Registered with SIP...

  • Page 49: Multicast Configuration

    First, it is important to note the default port number used by Polycom phones is an odd- numbered port. While industry standard multicast transmissions use even-numbered ports in conformance with RFC 1889, the CyberData V3.1 Paging Server can be configured to transmit to an odd numbered port for Polycom paging interoperability. Similarly, the CyberData SIP Paging Adapter (SPA) can be configured to receive multicasts from Polycom sources using an odd-numbered port.
  • Page 50 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 49 Use the following steps to configure the SPA to join multicast paging groups receiving pages from the CyberData V3.1 Paging Server and Polycom Phones. 1. From the multicast audio sources, identify the multicast IP addresses and port numbers for each paging group you need to configure on the SPA.
  • Page 51 The CyberData Paging Server assumes the Polycom phones will use an odd-numbered port. In this example, when Paging Group 01 is selected, the CyberData paging server will send a second audio stream to the next higher port. This results in the second stream being sent to port 5001, or the 224.0.1.116:5001 address.
  • Page 52 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 51 The Polycom Group Paging multicast IP address and port number is used for both Group Paging and PTT modes on a Polycom IP phone running UC Software version 4.0 and higher.
  • Page 53 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 52 3. Navigate to the Multicast Configuration page of the SPA’s web interface. 4. Check the box to Enable Multicast operation at the top of the page. 5. Enter the multicast IP address and port numbers used by the V3.1 Paging Server and/or Polycom IP phones into the multicast IP address and port number fields for the desired priority groups on the SPA’s Multicast Configuration page.
  • Page 54 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 53 Figure 8-4. SPA Multicast Configuration CyberData Corporation 3 Justin Court, Monterey, CA 93940 www.cyberdata.net P 831.373.2601 | F 831.373.4193...
  • Page 55 Autoprovisioning If you are autoprovisioning the SPA, use the following steps to configure the SPA to join multicast paging groups receiving pages from the CyberData V3.1 Paging Server and Polycom phones. 1. Identify the multicast IP addresses and port numbers for each paging group you need to configure.
  • Page 56 RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 55 4. If you are configuring the SPA to join Polycom Paging groups, enter the desired group numbers at the bottom of the MulticastSettings section of the template. Each of the three Polycom group menus can be individually disabled or set to channel/group numbers 1 through 25.

  • Page 57: Frequently Asked Questions

    RING CENTRAL CONFIGURATION GUIDE: SIP PAGING ADAPTER (SPA) Doc. 931050B Page 56 9.0 Frequently Asked Questions Q: The device is connected to our network and configured. It is showing as online in our RingCentral management interface. For some reason when we conduct a page it will not broadcast from the paging adapter.

  • Page 58: Contact Cyberdata Corporation

    Contact CyberData VoIP Technical Support form on our website. The CyberData VoIP Technical Support Contact form initiates a troubleshooting ticket which CyberData uses for quality assurance purposes. Additionally, the Contact VoIP Tech Support form tells us which phone system you are using, the make and model of the network switch, and other essential troubleshooting information we need to efficiently assist with a resolution.

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