Page 1 Installation and Operation Manual – AU/NZ Ortal New Line ORTAL Heating Systems Ltd. “The appliance must be installed according to AS/NZS 5601.1 (latest edition).”...
Page 2 SAVE THESE INSTRUCTIONS Make yourself fully aware of all the following instructions and the many features of the Ortal room sealed gas fireplace appliance. DO NOT DISCARD THIS MANUAL! INSTALLER: Leave this manual with party responsible for use and operation .
Page 3 Testing Standards and Document Information The ORTAL decorative room sealed gas appliances have been tested and approved by AGA for use with Natural Gas (NG). Standard references: • Australian Standard AS/NZS 5601.1 (latest edition - Decorative Gas Log and Other Fuel Effect Appliances •...
Page 4: Table Of Contents
Table of Contents Fireplace Safety Information and Warnings ....................1 Operating Warnings ..........................3 Certifications and Codes ..........................4 Product List: Models and Burners ......................5 Prior to Installation ............................ 6 Locate the Fireplace ..........................6 Fireplace Installation ..........................7 First Trip to Site: Planning ........................
Page 5 Pilot and Thermocouple Maintenance ....................49 General Flue Requirements ........................50 Flue Configurations ..........................51 Flue Restrictors ............................54 Restrictor Sizing Guidelines ....................... 54 Flue Clearances ............................57 Flue Installation and Clearances ......................58 Vertical Clearance Diagram ......................58 Flue Termination Drawings ........................59 Flue Maintenance ............................
Page 6 Troubleshooting Flame Issues ......................107 Troubleshooting Beeping ........................108 Mertik Maxitrol External Source Operation ..................110 Appendix E: ORTAL Factory Recommended Service Checklist .............. 112 ORTAL Product Service Log........................113 Appendix F: Warranty Policy ......................... 114 Manufacturer Contact Information ......................117 Table of Figures Figure 1: Thermocouple Injector ......................
Page 7: Fireplace Safety Information And Warnings
This section provides safety guidelines and instructions. It is important to SAVE THESE INSTRUCTIONS and to make yourself fully aware of all the safety protocols and the many features of the ORTAL room sealed gas fireplace appliance. • INSTALLER: Leave this manual with the appliance.
Page 8 • Step 1: Prepare a safe place for the glass to rest. • Step 2: Remove the glass using the suction cup. • Step 3: The glass can now be rested safely. WARNING – IF YOU SMELL GAS If you smell gas, take the following action immediately: •...
Page 9: Operating Warnings
Operating Warnings ORTAL room sealed gas fireplace heaters are sealed combustion, air-circulating gas fireplaces designed for residential applications. For your safety, please read the following warnings carefully before lighting your fireplace. If you do not follow these instructions exactly, a fire or explosion may result, causing property damage, personal injury or loss of life.
Page 10: Certifications And Codes
The appliance must be installed according to ORTAL requirements in addition to any local codes that may apply. The appliance must be properly connected to an approved flueing system. Refer to the specific appliance to determine flue size and pathway requirements.
Page 11: Product List: Models And Burners
Product List: Models and Burners The following table lists burners and flueing for models using the installation codes for decorative flued gas fireplaces. Adaptors are not required. MODELS: FR/RS/LS/TS/SA/H Model Clear 75x65, Clear 75H Clear 110 - Clear 130 Propane Propane Burner Size...
Page 12: Prior To Installation
Prior to Installation Locate the Fireplace Keep the following factors in mind when selecting a location for the fireplace: Fireplace clearance requirements (review “General Clearances” sections).  Heat release and air intake requirements (review “Heat Release” and “Air Intake” sections). ...
Page 13: Fireplace Installation
Fireplace Installation Use the following guidelines to ensure a smooth installation. The installation sequence is divided into three phases: Planning, Installation, and Start-up. First Trip to Site: Planning Consult with the contractor and go over all requirements:  Cavity framing requirements. ...
Page 14: Third Trip To Site: Start-Up
Securing the Fireplace During shipping, two L-shaped seismic brackets are attached from the fireplace to the crating for stabilization. These brackets must be re-used during installation to secure the fireplace to the back (or side) framing. It is crucial to the finishing that the fireplace is stable, level, and plumb.
Page 15: Post-Installation
In addition, the installer must review and explain the following to the owner:  Safety warnings  Fireplace operation  Warranty requirements  Maintenance requirements  Glass and firebox components are hot during and after operation.  If any questions or concerns arise, owner must contact the local Ortal dealer/installer for support.
Page 16: Building Checklist
Building Checklist The following building checklist is a quick reference for a typical Ortal Built-In Series fireplace installation. This list is not exhaustive and does not supplement thorough review of the installation manual.  Fireplace Location: Ensure the location allows for min. 90 cm clearance from viewing area to combustibles and 30 cm to non- combustibles.
Page 17: Framing
Framing Fireplace cavity may be framed with either combustible (typically wood studs) or non-combustible framing (typically metal studs). Any framing within 45 cm from the top of the fireplace glass (viewing area) must be non-combustible. This does not apply to the framing to the back or side(s) of the fireplace; these may be combustible. The fireplace is non-load bearing.
Page 18 Front Facing Series Framing Combustible Framing Dimension A: Rough Framing Opening Height Dimension B: Rough Framing Opening Width Dimension C Framing Depth Dimension D: Firestop Opening WARNING – MAINTAIN AIR FLOW CLEARANCE: Firebox top flue must have minimum 10 cm of clearance to any material achieve sufficient airflow.
Page 19 Corner (RS/LS) Series Framing Combustible Framing Dimension A: Rough Framing Opening Height Dimension B: Rough Framing Opening Width Dimension C Framing Depth Dimension D: Firestop Opening WARNING – MAINTAIN AIR FLOW CLEARANCE: Firebox top flue must have minimum 10 cm of clearance to any material achieve sufficient airflow.
Page 20 Three Side Series Framing Combustible Framing Dimension A: Rough Framing Opening Height Dimension B: Rough Framing Opening Width Dimension C Framing Depth Dimension D: Firestop Opening WARNING – MAINTAIN AIR FLOW CLEARANCE: Firebox top flue must have minimum 10 cm of clearance to any material achieve sufficient airflow.
Page 21: Cavity Floor/Platform
Cavity Floor/Platform The fireplace must be installed on a flat, solid, continuous surface. Surface can be wood, concrete, metal, and other typical solid floor types. Surface material is not required to be non-combustible. Fireplace leg height is 25 cm (measured to bottom of viewing area). Legs cannot be removed, cut, or adjusted. Raised Platform Option: To raise the fireplace higher than 25 cm height, build a platform for the fireplace to stand on.
Page 22 Maintain a 50 mm clearance from the back and/or side of the fireplace (depending on the model) to any material.
Page 23 Firebox Clearance Firebox Clearance Per Model...
Page 24: Clearance Around The Flue Pipe Must Be Maintained
Clearance to Cavity Ceiling Maintain a 46 cm clearance from the top of the fireplace viewing area to the lowest point of the ceiling or to any building materials. Minimum Cavity Ceiling Clearance Diagram NOTES:  A heat release is required for every installation, but it is not required to be split between the two sides of the Cavity as shown in the diagram above.
Page 25 Air Flow Clearance A 100 mm clearance from the heat barrier flue openings along the top of the fireplace is required. Framing and building material is NOT permitted in this area. Doing so will block the flues and cause the entire surrounding to overheat. NOTE: It is acceptable if the flat stud immediately above the fireplace hangs over heat barrier flues slightly when using standard metal framing (as shown in diagram above).
Page 26: Zero-Clearance Stand-Offs
Zero-Clearance Stand-Offs The fireplace has zero-clearance stand-offs fastened to the body of the fireplace as shown in the figures below. Stand-offs must be fully extended upon installation. Heat Shield: Attached to the top front part of the fireplace. It is foldable at the attachment site on top of the fireplace and the top of the shield.
Page 27 Framing Clearance Clearance to a Side Wall The fireplace viewing area is zero-clearance to a sidewall. A sidewall is defined as a wall that meets the viewing area at a 90 angle. = Building Material The temperature on the sidewall can get as high as 65C above ambient temperature. While the fireplace certification allows for this temperature variance, building and finish materials will have their own limitations.
Page 28 Front (Long Side) Overhang Side (Short Side) Overhang...
Page 29: Heat Release
Heat Release A heat release is an opening in the fireplace Cavity that allows the heat inside the Cavity to passively circulate into an interior room. This heat is generated convectively as the fireplace heats up. It is separate from exhaust heat produced at the combustion chamber of the fireplace.
Page 30 Horizontal Heat Release Reveal Heat Release Louvered Grille Heat Release Vertical Heat Release: Split Front Vertical Heat Release: Full Side The heat release is oriented vertically and split between the The heat release is oriented vertically. Entire heat two sides of the Cavity. release is on one side of the fireplace Cavity.
Page 31 Sprinkler Clearance to Heat Release In a situation where a sprinkler head is near the heat release, the sprinkler head must be minimum 600 mm (linear length) from any point of the heat release opening.
Page 32: Air Intake
Air Intake When installing a fireplace with a double glass heat barrier, it is essential to maintain cool airflow between the double glass panels. For this purpose, an opening must be provided toward the bottom of the wall to allow the double glass fans to circulate room air through the glass panels and up into the Cavity.
Page 33 Air Intake for a Platform NOTE: Please refer to the “Platform” section for details on platform construction.
Page 34: Mounting A Tv/Artwork
The decision to install a television above the fireplace is up to the discretion of the owner. TV and art manufacturers may specify that their product should not be installed on, near or above a heat source. Ortal will not be held liable for any adverse effects on a TV, artwork or other equipment located near the fireplace.
Page 35: Flush Mounted Tv/Artwork
Flush Mounted TV/Artwork When the TV is mounted on a wall that is flush to the fireplace, the TV must be at least 10 cm from the top of the fireplace glass viewing area. Ensure all clearances are maintained. See diagram below for details. NOTE: Flue clearances must be maintained.
Page 36: Recessed Tv/Artwork
Recessed TV/Artwork When the TV is mounted on a wall that recesses over fireplace, the TV must be at least 10 cm from the top of the fireplace glass viewing area. At 10 cm above the fireplace viewing area, maximum possible recess is 10 cm. A deeper recess will interfere with required clearances to flueing.
Page 37: Access Panel
Access Panel An access panel is not required (see notes below for exception), but it is highly recommended. It allows for access to the fireplace’s gas and electrical components for servicing. NOTE: An access panel, or some other form of clear access, is required for power flued fireplaces. For servicing purposes, the power flue control box (located at the fireplace) must be easily accessible in a way that does not require removal of the fireplace glass.
Page 38 Maximum Ledge Fireplace Series Surface Area A x B ≤ 1420 sq. cm. A x B ≤ 2200 sq. cm. 110-130* A x B ≤ 2650 sq. cm. 150-170 A x B ≤ 3350 sq. cm. A x B ≤ 3750 sq. cm. A = ledge depth, B= ledge width (Top View) Oversized Partial Ledge Oversized Partial Recessed Ledge Detail...
Page 39: Step-By-Step Cavity Construction
Step 2 INSTALL FIREPLACE AND FLUEING, RUN GAS AND ELECTRICAL  Install the fireplace and flueing. This must be completed by an authorized Ortal dealer (unless otherwise authorized by Ortal with written approval).  Move the gas valve and receiver unit to the designated access panel location. If the fireplace will not have an access panel, keep gas valve and receiver unit directly underneath the fireplace.
Page 40: Cold Climate Insulation
Cold Climate Insulation Seal all cracks around your appliance with non-combustible material and wherever cold air could enter the room. It is especially important to insulate outside cavity between fastenings, and under the floor on which the appliance rests if the floor is above ground level.
Page 41: Finishing
Finishing The following diagrams show various finish applications. Diagrams apply to both combustible and non-combustible finish material. IMPORTANT NOTES: All recessed installations must comply with applicable maximum overhang limit and side wall clearances. See “Maximum  Overhang Depth” and “Clearance to a Side Wall” sections for details. ...
Page 42: Recessed Installation
Recessed Installation Diagram applies to both combustible and non-combustible finish material. The finish must maintain at least a 0.4cm clearance to the fireplace.
Page 43: Gas Pressures
Gas Pressures Inlet Test Point Pressures Fireplace Burner Burner Consumptio Pressure Gas Type Orifice Sizes* (kPa) Series Size Type (kPa) (Mj/h) Natural Gas 1.13 0.82 Single Propane 2.75 1.80 Natural Gas 1.13 0.73 1200 Single Propane 2.75 2.70 Natural Gas 1.13 1200/1400 135D...
Page 44: Routing The Gas Line
Routing the Gas Line Correctly size and route the gas supply line from the supply regulator to the area where the access panel is located (or to the burner area if no access panel is available), as per the requirements outlined in the latest edition of the National Gas Regulatory in Australia.
Page 45: Gas And Electrical Components
Pilot Base Connection fitting 4mm One-piece Thermocouple NG Fitting for main line inlet to gas valve GV60 Thermocouple LPG The manufacturer of Ortal’s gas and electrical components is Mertik Maxitrol. For information on these components, please visit the manufacturer’s website: www.mertikmaxitrol.com...
Page 46: Gas Conversion
Gas Conversion ORTAL fireplaces are closed room sealed systems that can operate with natural gas (NG) or (Universal LPG). The following sections present detailed information about gas routing, pressures, conversion, maintenance and more: To change the gas source of a fireplace, you need to request a gas conversion kit. Gas conversion can be performed only by technicians who have specific authorization to change these components.
Page 55: Pilot And Thermocouple Maintenance
Pilot and Thermocouple Maintenance The pilot flame must be visually checked. The pilot flame has two distinct flames. One engulfs the thermocouple, and the other reaches the main burner. Both flames must be present. The area around the injector should be inspected. Any foreign material must be removed with a brush or vacuum. Figure 1: Thermocouple Injector Always be present when the fireplace is in operation.
Page 56: General Flue Requirements
*Power Flue: a fan-assisted direct flue system that boosts airflow for flue configurations with too much constriction. Review “Flue Configurations” section to determine if your fireplace needs a power flue. See the Ortal Power Flue Manual for more details on power flueing.
Page 57: Flue Configurations
The following sections provide information for calculating flue configuration distances and elbows. For flue configurations that cannot conform to these guidelines, consider Ortal’s Power Flue System, or contact Ortal for assistance. Power Flue information can be found in the Power Flue Installation Manual.
Page 58 TERMINATION CAP NOTE: Low Profile Vertical Termination Cap and Sconce Horizontal Termination Cap can negatively impact flame appearance and are not recommended for use with the fireplace. Allowable Maximum Horizontal Runs Series 75 Series 110-130 Series 150-170 Series 200 Series 250 V minimum = 0 m V minimum = 1 m V minimum = 1 m...
Page 59 Examples using a 110 Front...
Page 60: Flue Restrictors
The restrictor sizing tables in this section determine the recommended restrictor for your flue configuration. These tables show Ortal’s recommendations only. The Environment, gas type and other factors may affect the best restrictor choice. How to use the “Recommended Restrictor” tables? Find the total vertical rise in your flue configuration along the y-axis.
Page 61 Restrictor Table: Burner 100 – For all models except 110HH V (m) Values in mm H (m) Restrictor Table: Burner 135 – For all models except 150HH V (m) Values in mm H (m)
Page 62 Restrictor Table: Burner 160 – For all models except 200HH and 250HH V (m) Values in mm H (m)
Page 63: Flue Clearances
Flue Clearances The following clearances apply to the flue system regardless of flue manufacturer.  Flue Clearances  Sides: 25 mm  Applies to entire circumference when flueing is oriented vertically.  *Top: 75 mm  Applies to flueing with any amount of horizontal aspect. ...
Page 64: Flue Installation And Clearances
Flue Installation and Clearances When installing the flueing, be sure that the flue pipe is supported by the structural surrounding and not by the firebox. Secure the flue connection to the fireplace with a minimum of 3 self-tapping screws. Each elbow should be strapped to reduce movement or possible disconnection.
Page 65: Flue Termination Drawings
Flue Termination Drawings Flue Terminations...
Page 66: Flue Maintenance
Flue Maintenance Regular inspection of the flueing system by an authorized service technician every six months is recommended. The following maintenance routing is recommended: 1. Inspect for excessive condensation, e.g., water droplets forming in the inner lining, and subsequently dripping from the joints. This can cause corrosion in the system. 2.
Page 67: Chimney Shroud
Chimney Shroud Top Open Keep a minimum 15 cm clearance around the diameter of the cap’s side edge and extending above and below the cap. Sides Open Keep a minimum 15 cm clearance around the diameter of the cap’s side edge, and a minimum 25 cm clearance above the top of the cap.
Page 68 Covered Alcove: spaces open only on one side and with an overhang Horizontal Termination Clearances Continued: Covered Alcove Application Location Country Minimum Clearance Description Clearance under non-vinyl veranda, porch, deck, balcony, or overhang. NOTE: Termination in a covered alcove space is permitted with the dimensions speciﬁed. 1.
Page 69: Fireplace Heat Barrier
The barrier must be installed properly prior to start-up of the firebox. ORTAL fireplace are fitted with Double glass barriers: Barriers made of inner and outer glass. WARNING – The firebox MUST not be used without the heat barrier in place.
Page 70: Removal / Assembly Of The Double Glass Heat Barrier And Inner Glass
Removal / Assembly of the Double Glass Heat Barrier and Inner Glass The procedure below shows how to remove the glass of new design double glass units. To re-install the glass, perform the steps in the opposite order. Figure 2: Double Glass Heat Barrier: Parts...
Page 71 To remove the double glass heat barrier: 1. Remove the side trim: Hold the upper side of the side trim with your index finger, and pull it until it releases from the top magnet. Continue pulling the side trim until it is disconnected from the bottom magnet. Repeat with the other side trim.
Page 72 2. Remove the bottom trim: Lift the end of the bottom trim with your index finger, and pull it up until it releases from the magnets. Then, pull the bottom trim all the way out.
Page 73 3. Remove the Double Glass holders: Using a screwdriver, start removing the two screws from each of the front glass holders. Then take them all the way out. 4. Remove the double glass: Using the suction cup, hold the front glass from the centre and raise it until it reaches the top.
Page 74 Pull the bottom of the glass as shown in the figure: Pull the glass down, and take it out. If necessary, repeat the procedure to remove the side glass. 5. Remove the double glass fan covers: Pull each fan cover up until it is released.
Page 75 6. Remove the front glass brackets: Using a suction cup, hold the front glass from the centre. While holding the glass, loosen the screws of the upper bracket. Take all the bottom bracket screws out. Then, remove the bracket. 7. Remove the glass: Pull the suction cup up to lift the glass until it reaches the top.
Page 76 Pull the suction cup from the bottom until the glass clears the frame.
Page 77 Pull the suction cup to take the glass all the way out. If necessary, remove the side glass by repeating Steps 6 and 7.
Page 78: Removing/Assembling The Back Panel
Removing/Assembling the Back Panel The procedure below shows how to remove the back panel of the unit. The procedure is relevant for units that include a reflective panel or granite. To re-install the panel, perform the steps in the reverse order. Figure 3: Back Panel: Parts To remove the back panel: 1.
Page 79 3. Remove the upper panel holders: Hold the panel, using a suction cup. Remove the screws from each holder, and take the holders out. 4. Remove the side panel: Lift the panel up, as shown:...
Page 80 Tilt the panel from the bottom, and pull it towards the fireplace centre. Pull the panel out and remove it. If necessary, remove the other side panel in the same manner.
Page 81 5. Remove the rear panel: Remove the bottom holders (if present). If the screws on the starter collar are type (M10), remove them as shown in the figure below. Do NOT remove Phillips screws from the starter collar. Remove the rear panel in the same manner as the side panel (see Step 4).
Page 82: 75/65 Front Bricks Installation
75/65 Front Bricks Installation The following procedure provides guidelines for installing front bricks. Figure 4: Components for Front Bricks Installation...
Page 83 To install front bricks: 1. Remove the heat barrier and the glass (Fireplace Heat Barrier on page 63). 2. Insert the rear brick. NOTE: The side bricks hold the rear brick. 3. Insert the left and right side bricks. 4. Insert the right and left brick holders, as shown.
Page 84: Traditional Bricks Installation
Traditional Bricks Installation The following procedure provides guidelines for installing traditional bricks. Figure 5: Components for Traditional Bricks Installation...
Page 85 To install traditional bricks: 1. Remove the heat barrier and the glass (Fireplace Heat Barrier on page 63). 2. Insert the rear lower brick. 3. Insert the rear upper brick.
Page 86 4. Insert the side bricks. 5. Insert the brick holders for each side, as shown. NOTE: The side bricks hold the rear bricks.
Page 87 6. Push the right and left floor bricks into place, as shown.
Page 88: Electrical Requirements
Electrical Requirements WARNING: Disconnect the power supply before servicing any electrical components. A duplex receptacle with two outlets (not included) must be installed in the location where the gas and electrical components will be placed, which must be to the side or back of the fireplace within 90 cm of the pilot (see diagram in “Routing the Gas Line”...
Page 89: Wiring Diagram
Wiring Diagram The following diagrams show the electrical wiring required for different feature combinations. Wiring Diagram: Screen Fireplace...
Page 90 Wiring Diagram: Screen Fireplace with Interior Lighting...
Page 91 Wiring Diagram: Double Glass Fireplace with Interior Lighting...
Page 92: Home Automation Wiring Diagram
Home Automation Wiring Diagram Use the following wiring diagram to connect fireplace control a hardwired home automation system. Contacts Options/Operation Ignition: Close contacts 0 (orange) and 2 (brown) simultaneously for 1 second. Fireplace automatically goes to high after ignition. Up Flame: Close contacts 0 (orange) and 1 (red) simultaneously. The contact needs to be closed for 12 seconds to turn the motor from end-stop to end-stop.
Page 93: Interior Design Media
Interior Design Media ORTAL offers logs that are provided with the fireplace unit. This section provides guidelines for safe placement of media. WARNINGS –INSTALLING AND HANDLING MEDIA • DO NOT install the interior design media until appliance installation is complete, the gas line is connected and tested for leaks, and initial burner operation has been inspected and approved.
Page 94: Media Placement Guidelines
Media Placement Guidelines Follow the tips below for proper log media placement. • Place the logs carefully to block as few ports as possible. Figure 6: Burner Log Setup Log Media Placement • Logs must be placed in order and preset into location pins as shown: Figure 7: Log Media Placement for Clear 75 H F/RS/LS/TS/TU/SC, 170 H F/RS/LS/TS/TU Figure 8: Log Media Placement for Clear 110 H F/RS/LS/TS/TU/SC, 170 H F/RS/LS/TS/TU •...
Page 95: Figure 9: Log Media Placement For Clear 150 H F/Rs/Ls/Ts/Tu/Sc, 170 H F/Rs/Ls/Ts/Tu
Figure 9: Log Media Placement for Clear 150 H F/RS/LS/TS/TU/SC, 170 H F/RS/LS/TS/TU Figure 10: Log Media Placement for Clear 200 H F/RS/LS/TS/TU/SC, Clear 200 F/RS/LS/TS/TU/SC...
Page 96: Arrangement Of Pebbles
Arrangement of pebbles Pebble arrangement for burner 45 Pebble arrangement for burners 100, 135 and 160 Do not place pebbles on the burner holes. Arrange pebbles only around the burner holes.
Page 97: Arrangement Of Crystals
Arrangement of crystals Crystal arrangement for burner 45 Crystal arrangement for burners 100, 135 and 160 Do not place crystals on the burner holes. Arrange crystals only around the burner holes.
Page 98: Operation
Operation WARNING – Read these instructions carefully before lighting the fireplace. Four operation options are available for use with the fireplace:  10-Button Remote Control Handset (default option, always included with the fireplace)  Puck Handset (optional accessory)  Wall Switch (optional accessory) IMPORTANT: The 10-Button remote control handset is always included with the fireplace regardless of which operation option is chosen.
Page 99: 10-Button Remote Control Handset
10-Button Remote Control Handset Control Option Radio Frequency Power Supply 2 x 1.5V AAA batteries Replace batteries after 2 years or when low battery 10-Button Handset 918.0 MHz (quality alkaline indicator appears on handset display recommended) IMPORTANT: For safety/communication purposes, 10-button handset must be located within 8 metres of the receiver. NOTE: Any device that functions using the same radio frequency as the handset will be affected when handset is in use.
Page 100 Turning the Fireplace On 1. Press the button until you hear continuous beeping, and a blinking series of lines confirms the start sequence has begun; release buttons. 2. Main gas flows once pilot ignition is confirmed. 3. The system automatically goes into Manual Mode after main burner ignition. NOTE: When pilot ignition is confirmed, motor turns automatically to maximum flame height.
Page 101: Wall Switch
Wall Switch Control Option Radio Frequency Power Supply Wall Switch IMPORTANT: For safety/communication purposes, the 10-button handset must be located within 8 metres of the receiver. Operating Instructions Turning the Fireplace On/Off ON: Press and hold the ON-OFF button until two short beeps confirms the start sequence has begun;...
Page 102 Flame Height Adjustment INCREASE: To increase flame height, press and hold (up flame) button. DECREASE: To decrease flame height, press and hold (down flame) button. Holding the (down flame) button long enough sets the fireplace to pilot flame (Standby Mode).
Page 103: General Maintenance
Submerged Parts Do not use the fireplace if any part has been under water, or if you suspect that it may have been under water. The Ortal dealer service technician must inspect and, if necessary, replace any parts of the control system and any gas controls which have been under water.
Page 104: Appendix A: Fireplace Troubleshooting Guide
Appendix A: Fireplace Troubleshooting Guide This appendix provides information and guidelines for troubleshooting, including: • Pre-troubleshooting Checklist on page 113 • Normal Sequence of Fireplace Operation on page 115 • Troubleshooting Pilot Problems on page 117 • Troubleshooting Thermocouple Problems on page 119 •...
Page 105: Pre-Troubleshooting Checklist
Pre-troubleshooting Checklist Before you begin troubleshooting, perform these steps: 1. Check the batteries and 6V transformer connection. 2. Verify that the switch on the valve is ON. 3. Verify that the MANUAL/ON knob on the valve is in the ON position (Figure 11 on page 99). Figure 11: ON/OFF and Manual Pilot Valve Switches 4.
Page 106: Figure 12: Valve/Receiver Wires And Interrupter Block
6. Using the purge port, check the pressure of inlet/ supply (see figure above). Inlet pressure for NG should be 7 WC 7. Verify that the valve and receiver wires are properly connected and tight, and that the interrupter block is tight (hand-tight plus ¼ turn). Figure 12: Valve/Receiver Wires and Interrupter Block...
Page 107: Normal Sequence Of Fireplace Operation
Normal Sequence of Fireplace Operation Turn the fireplace on by pressing the Off/On button. Figure 13: ORTAL Remote Control Once the fireplace is turned on, the following sequence of events will occur: 1. The system checks itself for any trouble. This is accompanied by sequential beeps.
Page 108 4. When the thermocouple is heated to the required temperature, it will allow the flow of the millivolt to the valve. 5. Once the millivolt is detected by the valve, the valve turns the solenoid for the main burner ON. The fireplace is now fully on.
Page 109: Troubleshooting Pilot Problems
If the spark is strong and jumping, proceed to the next step. 8. If the problem is not resolved, replace the spark plug. Call ORTAL if a spark plug is needed. Pilot Turns Off After Igniting But Before Burner Turns On...
Page 110: Pilot Turns Off After Igniting And After Burner Turns On
5. Make sure the pilot assembly and the pilot hood screw are tight and that there is a gasket. Whenever the pilot assembly is disturbed, replace the gasket. 6. If the problem is not resolved, call ORTAL. Pilot Turns Off After Igniting and After Burner Turns On 1.
Page 111: Troubleshooting Thermocouple Problems
5. If the problem is not resolved, the thermocouple should be replaced. Complete a part claim/replacement form and call ORTAL for replacement.
Page 112: Troubleshooting Main Burner Problems
Troubleshooting Main Burner Problems The tables below provide instructions for troubleshooting issues related to the main burner and the flame. Problem Possible Causes Recommended Actions Main burner does not turn Manual pilot valve Verify that the manual pilot valve operation is in on.
Page 113: Troubleshooting Flame Issues
Troubleshooting Flame Issues Problem Possible Causes Recommended Actions • Too much CO in the • Review the flue run. If the size of the restrictor There is a faint or blue fireplace, due to CO back in the unit is incorrect, replace it with the flame.
Page 114: Troubleshooting Beeping
Troubleshooting Beeping...
Page 116: Mertik Maxitrol External Source Operation
Mertik Maxitrol External Source Operation The following figure is taken from the Mertik Maxitrol guide.
Page 118: Appendix E: Ortal Factory Recommended Service Checklist
Model Type: Serial #: Date: Before, during and after service, if there is any doubt, stop and call ORTAL. If there is any NO answer, close the gas valve and correct. If you cannot correct, discontinue operation, lockout unit and call ORTAL.
Page 119: Ortal Product Service Log
ORTAL Product Service Log...
Page 120: Appendix F: Warranty Policy
Limited Warranty period and while the Product remains at the site of the original installation, Ortal will, at its option, repair or replace the covered components. If repair or replacement is not commercially practical, Ortal will, at its option, refund the purchase price or wholesale price of the Ortal product, whichever is applicable.
Page 121 Product. Ortal will not be responsible for: (a) damages caused by normal wear and tear, accident, riot, fire, flood, climate and weather corrosion or natural disaster; (b) damages caused by abuse, negligence, misuse, or unauthorized alternation or repair of the Product affecting its stability or performance.
Page 122 Contact Ortal at the address provided herein to obtain a listing of approved dealers/distributors and certified/authorized installer companies. Ortal shall in no event be responsible for any warranty work done by an installer that is not approved without first obtaining Ortal’s prior written consent.
Page 123: Manufacturer Contact Information
Manufacturer Contact Information For all service issues, please contact your local dealer.

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