Repair And Calibration; Technical Assistance And Sales; Limited Warranty; Warranty Repairs - AEMC Simple Logger AmpFlex AL24-2500 User Manual

Simple Logger

Repair and Calibration

To ensure that your instrument meets factory specifications, we recommend that it be submitted
to our factory Service Center at one-year intervals for recalibration, or as required by other
standards or internal procedures.
For instrument repair and calibration:
Contact our Service Center for a Customer Service Authorization number (CSA#). This will
ensure that when your instrument arrives, it will be tracked and processed promptly. Please write
the CSA# on the outside of the shipping container. If the instrument is returned for calibration, we
need to know if you want a standard calibration, or a calibration traceable to N.I.S.T. (includes
calibration certificate plus recorded calibration data).
Chauvin Arnoux
15 Faraday Drive • Dover, NH 03820 USA
Tel: (800) 945-2362 (Ext. 360) • (603) 749-6434 (Ext. 360)
Fax: (603) 742-2346 or (603) 749-6309
repair@aemc.com • (or contact your authorized distributor)
Costs for repair, standard calibration, and calibration traceable to N.I.S.T. are available.
NOTE: All customers must obtain a CSA# before returning any instrument.
Technical and Sales Assistance
If you are experiencing any technical problems, or require any assistance with the proper
operation or application of your instrument, please call or e-mail our support hotline:
Phone: (800) 343-1391 • (508) 698-2115 • techsupport@aemc.com • www.aemc.com
NOTE: Do not ship instruments to our Foxborough, MA address.

Limited Warranty

Current Probes are warranted to the owner for a period of two years from
®
The AmpFlex
the date of original purchase against defects in manufacture. This limited warranty is
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given by AEMC
warranty is void if the unit has been tampered with, abused or if the defect is related to
service not performed by AEMC
Warranty Coverage Information, available at www.aemc.com.
Instruments will do: If a malfunction occurs within the warranty period,
®
What AEMC
you may return the instrument to us for repair, provided we have your warranty
registration information on file or a proof of purchase. AEMC
option, repair or replace the faulty material.

Warranty Repairs

What you must do to return an Instrument for Warranty Repair:
First, request a Customer Service Authorization Number (CSA#) from our Service
Department, then return the instrument along with the signed CSA Form. Write the CSA# on the
outside of the shipping container. Return the instrument to:
Chauvin Arnoux ® , Inc. d.b.a. AEMC ® Instruments
Service Department
15 Faraday Drive • Dover, NH 03820 USA
Tel: (800) 945-2362 (Ext. 360) • (603) 749-6434 (Ext. 360)
Fax: (603) 742-2346 or (603) 749-6309
repair@aemc.com
Caution: To protect yourself against in-transit loss, insure your returned material.
NOTE: All customers must obtain a CSA# before returning any instrument.
®
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AmpFlex Current Probes
®
, Inc. • d.b.a. AEMC
Instruments, not by the distributor from whom it was purchased. This
Instruments. For full and detailed warranty coverage, read the
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Instruments
10
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Instruments will, at its