Polycom IP 650 User Manual
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Polycom IP 650 User Manual

Sip 2.2 full-duplex, hands-free phone
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User Guide

®
for the SoundPoint
IP 650
SIP 2.2
Octoberr, 2007 Edition
1725-12648-001 Rev. B1
SIP 2.2

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  • Page 1: User Guide

    User Guide ® for the SoundPoint IP 650 SIP 2.2 Octoberr, 2007 Edition 1725-12648-001 Rev. B1 SIP 2.2...
  • Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    SoundPoint IP 650 SIP phone. As well, be sure to read the Parts List Regulatory Notices sections in this guide before you set up and use the SoundPoint IP 650 SIP phone. This information can also be found at http://www.polycom.com/support/voip/.
  • Page 4 User Guide SoundPoint IP 650...

  • Page 5: Table Of Contents

    Assembling Your SoundPoint IP 650 SIP Phone ..... 1–3 Features of Your SoundPoint IP 650 SIP Phone ..... 1–9 Using the Navigation Keys .
  • Page 6 System Customizations ......... 2–17 3 Using the Basic Features of Your SoundPoint IP 650 SIP Phone .
  • Page 7 Using the Busy Lamp Field ........5–7 6 Troubleshooting Your SoundPoint IP 650 SIP Phone ..6–1 Power and Startup .
  • Page 8 User Guide SoundPoint IP 650 viii...

  • Page 9: Getting Started With Your Soundpoint Ip 650 Sip Phone

    This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 650 phone. The SoundPoint IP 650 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status.

  • Page 10: Parts List

    User Guide SoundPoint IP 650 Parts List The following components are included in your SoundPoint IP 650 SIP package: • • • 1 - 2 Polycom SoundPoint IP 650 SIP phone Directories Applications Conference Transfer Redial Hold handset & handset cord...

  • Page 11: Assembling Your Soundpoint Ip 650 Sip Phone

    Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 650 SIP Phone This section describes how to assemble your SoundPoint IP 650 SIP phone: • •...
  • Page 12 2. Connect the DC plug on the power adapter to the DC 24V jack marked on 3. Connect the country-specific AC cord to the power adapter. Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. 1 - 4 and the LAN port on the wall or hub/switch device port.

  • Page 13: Connecting The Handset And Optional Headset

    IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan) corresponding longer straight end of the cord to the handset jack on the back of the phone. Getting Started with Your SoundPoint IP 650 SIP Phone PC Connection (optional) 1 - 5...

  • Page 14: Attaching The Base

    For information on supported headsets, go to enter the string “Headset Compatibility List” in the Knowledge Base text box. Attaching the Base The phone base can be attached to the SoundPoint IP 650 in one of two ways: • •...
  • Page 15 Getting Started with Your SoundPoint IP 650 SIP Phone To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone.
  • Page 16 2. On the back of the phone, remove the key located behind the hook switch 3. With mounting tab of the base unit facing up, fasten the base unit to the The wall mount is not included in SoundPoint IP 650 SIP package. Contact your Note system administrator if you require one.

  • Page 17: Features Of Your Soundpoint Ip 650 Sip Phone

    Features of Your SoundPoint IP 650 SIP Phone The features of your SoundPoint IP 650 phone are: 1. Message Waiting Indicator—This will alert you to voice and text 2. Display Control Keys—Use 3. Feature Keys—Access important features using these keys.
  • Page 18 User Guide SoundPoint IP 650 4. Microphone Mute 5. Headset 6. Hands-free Microphone—Picks up audio during hands-free calls. Place 7. Speakerphone 8. Volume Keys 9. Dial Pad—These 12 keys provide the 10 digits, the alphabetic characters, 10. Soft Keys—These keys are automatically labeled to identify their 11.
  • Page 19 — Call if progress with HD Voice — Call Forward — Do Not Disturb — Conference — Presence/BLF Getting Started with Your SoundPoint IP 650 SIP Phone —Use these keys to activate up to six lines or 1 - 11...

  • Page 20: Using The Navigation Keys

    User Guide SoundPoint IP 650 17. Graphic Display—Shows information about calls, messages, soft keys, Using the Navigation Keys To navigate through menus and to enter data, these are useful tips: • Press the * key to page up. Press the # key to page down. These shortcuts can be Note used when lists appear on more than one page.

  • Page 21: Customizing Your Soundpoint Ip 650 Sip Phone

    Customizing Your SoundPoint IP 650 SIP Phone You can customize your SoundPoint IP 650 phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.

  • Page 22: Configuring Basic Settings

    You can mute the microphone and adjust the volume using separate keys. Appearance of Time and Date The time and date appears on the graphic display of the SoundPoint IP 650 phone. If the phone cannot obtain a time and date from the call server, the display will flash.

  • Page 23: Display Contrast

    You can also use the volume keys to increase or decrease the diplay contrast. Note or the Exit soft key repeatedly to return to the idle display. Adjusting the Display Contrast contrast. Customizing Your SoundPoint IP 650 SIP Phone on page 5-5. 2 - 3...

  • Page 24: Backlight Intensity

    User Guide SoundPoint IP 650 4. Press the Ok or Cancel soft keys to accept or cancel changes. 5. Press Backlight Intensity Backlight intensity on the SoundPoint IP 650 phone has three modes: • • • You can modify the Backlight On intensity and the Backlight Idle intensity separately.
  • Page 25 3. Select Backlight On Intensity. 4. Use the to select high, medium, low, or off and press the Select soft key to modify the Backlight On Intensity. The default level is medium. Customizing Your SoundPoint IP 650 SIP Phone 2 - 5...

  • Page 26: Headset Memory Mode

    User Guide SoundPoint IP 650 5. Select Backlight Idle Intensity. 6. Use the Headset Memory Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memory Mode: 1. Press 2. Select Settings > Basic > Preferences > Headset Memory...

  • Page 27: Ring Type

    5. Press the Select soft key to change to the selected ring type. 6. Press If you configure your SoundPoint IP 650 phone for silent ring, press the ringing Line Note key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset.

  • Page 28: Language Support

    User Guide SoundPoint IP 650 Language Support Many languages are supported by the SoundPoint IP 650 phone. To change the language: 1. Press 2. Select Settings > Basic > Preferences > Language. 3. Scroll through the list of available languages.

  • Page 29: Adjusting The Volume

    The Info soft key to view information about the call. The Save soft key to store the contact to the Contact Directory. The Clear soft key to delete the call from list. Customizing Your SoundPoint IP 650 SIP Phone 2 - 9...

  • Page 30: Managing Contacts

    User Guide SoundPoint IP 650 Note Press the Right arrow key from the idle display to access the Placed Calls list. Press the Left arrow key from the idle display to access the Received Calls list. Press the Down arrow from the idle display to access the Missed Calls list. These shortcuts can be used while placing calls or performing transferring and conferencing functions.
  • Page 31 For more information on setting the Auto Reject field, refer to Calls on page 2-16. 10. Press the Save or Cancel soft keys to accept or cancel changes. Customizing Your SoundPoint IP 650 SIP Phone Assigning Speed Dial Keys on page 3-18. Diverting Calls...

  • Page 32: Editing Contacts

    User Guide SoundPoint IP 650 11. Press Adding Contacts From Call Lists To add a contact to the local contact directory from a call list: 1. Do one of the following steps: 2. Use the 3. Press the More soft key, and then the Save soft key to save the contact in 4.

  • Page 33: Deleting Contacts

    You can also use the * key to Page Up and the # key to Page Down. The contact is deleted from the directory. or the Exit soft key repeatedly to return to the idle display. Customizing Your SoundPoint IP 650 SIP Phone 2 - 13...

  • Page 34: Placing A Call To A Contact

    User Guide SoundPoint IP 650 Placing a Call to a Contact To place a call to a contact in the local contact directory: 1. Press 2. Select Contact Directory. 3. Use 4. Press the Dial soft key. Searching For a Contact To search for a particular contact in the local contact directory: 1.

  • Page 35: Managing Incoming Calls

    You can also use the * key to Page Up and the # key to Page Down. For more information, refer to Ring Type or the Exit soft key repeatedly to return to the idle display. Customizing Your SoundPoint IP 650 SIP Phone on page 2-7. followed by 2 - 15...

  • Page 36: Rejecting Calls

    User Guide SoundPoint IP 650 Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. Note Rejecting calls is not available on shared lines. To send incoming calls from a particular contact directly to voice mail: 1.

  • Page 37: System Customizations

    Supporting Multiple Lines Your SoundPoint IP 650 SIP phone can support up to 34 lines with or without a SoundPoint IP Backlit Expansion Module. For more information, refer to Using the SoundPoint IP Backlit Expansion Module Typically, the top-most Line Key is reserved for the principal directory number (DN) of the phone.

  • Page 38: Supporting Multiple Line Keys Per Line

    User Guide SoundPoint IP 650 Depending on how your phone is configured, the display could resemble one of the following figures: Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it.

  • Page 39: Supporting Shared Lines

    Supporting Shared Lines Your SoundPoint IP 650 SIP supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 6721 is private and the line 6723 is shared. If two phones share a line, an incoming call to that number will cause both phones to ring.
  • Page 40 User Guide SoundPoint IP 650 2 - 20...

  • Page 41: Using The Basic Features Of Your Soundpoint Ip 650 Sip Phone

    Using the Basic Features of Your SoundPoint IP 650 SIP Phone Your SoundPoint IP 650 SIP phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place calls, transfer a call to someone else, or conduct a conference call.

  • Page 42: Placing A Call

    5-1. If you require additional information or assistance with your new phone, contact your system administrator. Placing a Call You can place a call in many ways using your SoundPoint IP 650 SIP phone: • • • You can also dial the number first, and then choose the method you will use to speak to the other party.
  • Page 43 Dial the desired number using the dial pad. With the handset on-hook, dial the desired number using the dial pad. Press Using the Basic Features of Your SoundPoint IP 650 SIP Phone , or the Dial soft key. , or the...

  • Page 44: Answering A Call

    To permanently enable your headset, refer to Note Answering a Call When you are not in another call, you can answer a call in three basic ways using your SoundPoint IP 650 phone: • • • The steps for answering an incoming call when you are in another call are different if your phone is configured for: •...
  • Page 45 Dynamic Forwarding When your SoundPoint IP 650 phone is configured for silent ring, press the ringing Line key or the Answer soft key and you will answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker.
  • Page 46 User Guide SoundPoint IP 650 To answer a call using the headset: >> Answering When in Another Call You are busy on an active call and a second incoming call arrives on the same phone number. • • • 3 - 6 Press to answer the call through an optionally connected headset.
  • Page 47 Note information, refer to Dynamic Forwarding Using the Basic Features of Your SoundPoint IP 650 SIP Phone or the Hold soft key to put the original call on hold. on page 3-17. or the Hold soft key to put the original call on hold.

  • Page 48: Ending A Call

    User Guide SoundPoint IP 650 To answer an incoming call on a shared line: 1. Answer the incoming call. 2. Press Ending a Call To end a call: >> Redialing a Number To redial the last call placed from your phone: >>...

  • Page 49: Putting A Call On Hold

    Press line icon appears as the line indicator. Using the Basic Features of Your SoundPoint IP 650 SIP Phone — Press from the idle display to access the Placed Calls list, scroll through the list to find the specific call.

  • Page 50: Setting Up A Conference

    User Guide SoundPoint IP 650 Note As using the Hold feature typically generates music or a beeping tone, avoid putting a conference call on hold. Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use the switch between the calls, then press the Resume soft key to retrieve the desired call.
  • Page 51 Using the Basic Features of Your SoundPoint IP 650 SIP Phone 2. Press or the Confrnc soft key to create a new call. The active call is placed on hold. 3. Call the second party. 4. When the second party answers, press key again to join all parties in the conference.

  • Page 52: Transferring A Call

    User Guide SoundPoint IP 650 Transferring a Call A call can be transferred in one of three ways: • • • To transfer a call: 1. During a call, press 3 - 12 Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up.
  • Page 53 Using the Basic Features of Your SoundPoint IP 650 SIP Phone 2. Do one of the following steps: — Enter the number to which you want to transfer the call. — Press , select Contact Directory, use access the number, and then press the Dial soft key.

  • Page 54: Forwarding Calls

    User Guide SoundPoint IP 650 2. Press the Blind soft key. 3. Do one of the following steps: Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (known as static forwarding). You can also forward calls while the phone is ringing (known as dynamic forwarding).
  • Page 55 Using the Basic Features of Your SoundPoint IP 650 SIP Phone Static Forwarding To enable call forwarding to another party: 1. Do one of the following steps: — Press and select Features > Forward... — Press the Forward soft key from the idle display.
  • Page 56 User Guide SoundPoint IP 650 Note You can also enter the SIP URL or IP address. For more information on using a SIP URL or IP address, refer to 5. Select the Enable soft key to confirm call forwarding. To disable call forwarding: 1.

  • Page 57: Enabling Do Not Disturb

    This feature is local to the phone, and may be overridden by call server settings. Note For more information, contact your system administrator. Using the Basic Features of Your SoundPoint IP 650 SIP Phone , select the forwarding type you want to change and then press the Select soft key.

  • Page 58: Assigning Speed Dial Keys

    User Guide SoundPoint IP 650 Multiple Lines and Do Not Disturb If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the list using contact your system administrator. When Do Not Disturb is enabled for a particular line, this is indicated by a flashing “X”...
  • Page 59 Using the Basic Features of Your SoundPoint IP 650 SIP Phone 3. Use to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Do one of the following steps: —...

  • Page 60: Using Voice Mail

    User Guide SoundPoint IP 650 Polycom recommends that you assign speed dial index values consecutively. For example, if the third Line Key is assigned to the speed dial index value “2”, assign the fourth Line Key the speed dial index value “3”.

  • Page 61: Using The Advanced Features Of Your Soundpoint Ip 650 Sip Phone

    Phone Basic Features of Your SoundPoint IP 650 SIP Phone SoundPoint IP Expansion Module to your SoundPoint IP 650 phone, refer to Using the SoundPoint IP Backlit Expansion Module If you require additional information or assistance with your new phone, contact your system administrator.
  • Page 62 User Guide SoundPoint IP 650 For example, the first figure shows extension 6721 in an outbound call with 6722. The second figure shows an incoming call from 1-800-765-9266. To answer an incoming call when configured for multiple call appearances: >>...

  • Page 63: Using Text Messaging

    Screen options may vary with your application. Voice Mail may be accessible with a single key press. Contact your system administrator about this option. Using the Advanced Features of Your SoundPoint IP 650 SIP Phone This places the original call on hold and refreshes the soft key labels as indicated in the following figure.
  • Page 64 User Guide SoundPoint IP 650 2. (Optional) If multiple lines are configured on your phone, select from 3. Press the Next or Prev soft keys to cycle through messages in order. 4. Press the More soft key to access the Delete, Reply, and New soft keys.

  • Page 65: Using Buddy Lists

    Your phone can be “watched” by up to 8 other phones. If your SoundPoint IP 650 SIP phone is configured to work with Microsoft Live Communications Server 2005, the behavior of the presence setting and buddy lists is different.

  • Page 66: Managing Buddies

    User Guide SoundPoint IP 650 2. Use Managing Buddies Note The instructions in this section do not apply if your call server is Microsoft Live Communications Server 2005. In that case, refer to the following section, Integrating With Microsoft Live Communications Server To add or delete a contact from your buddy list: 1.

  • Page 67: Integrating With Microsoft Live Communications Server 2005

    5. Press the Submit soft key. 6. Press the Exit soft key repeatedly to return to the idle display. Using the Advanced Features of Your SoundPoint IP 650 SIP Phone to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down.

  • Page 68: Restarting Your Phone

    User Guide SoundPoint IP 650 To view and change your privacy list: 1. Press 2. Select Features > Presence > Buddy Status > Privacy List. 3. Use 4. Press the Edit soft key. 5. For Access, use 6. Press For more information on contacting buddies, refer to or the Microsoft Office Communicator and Windows Messenger documentation.
  • Page 69 Using the Advanced Features of Your SoundPoint IP 650 SIP Phone To restart the phone: Do one of the following steps: >> — Simultaneously press and hold for more than 3 seconds or until a beep is heard. Directories Applications...
  • Page 70 User Guide SoundPoint IP 650 4 - 10...

  • Page 71: Using The Soundpoint Ip Backlit Expansion Module

    Line Keys that can be automatically configured as a line, call appearance, speed dial, or busy lamp field. Up to three SoundPoint IP Backlit Expansion Modules can be connected to the SoundPoint IP 650 phone to provide a productivity-enhancing solution for users who manage and monitor multiple simultaneous telephone calls on a daily basis.

  • Page 72: Parts List

    User Guide SoundPoint IP 650 If you require additional information or assistance with the Backlit Expansion Module, contact your system administrator. Parts List The following components are included in your SoundPoint IP Backlit Expansion Module package: • • Check this list before installation to ensure that you have received each item.

  • Page 73: Connecting The Soundpoint Ip Backlit Expansion Module

    Connecting the SoundPoint IP Backlit Expansion Module This section describes how to attach the SoundPoint IP Backlit Expansion Module to your SoundPoint IP 650 phone. You can attach up to three SoundPoint IP Backlit Expansion Modules. To connect a SoundPoint IP Backlit Expansion Module to your phone: 1.

  • Page 74: Features Of The Soundpoint Ip Backlit Expansion Module

    — Flashing red—The call is on hold. — Solid red—The line is busy remotely (shared lines). transferred from the host SoundPoint IP 650 phone to the SoundPoint IP Backlit Expansion Module(s) upon connection. Units may be plugged in and unplugged at any time.

  • Page 75: Adjusting The Display Contrast

    Placing a Call When a SoundPoint IP Backlit Expansion Module is connected to your SoundPoint IP 650 phone, you can place a call using one of the Line Keys. To place a call using a SoundPoint IP Backlit Expansion Module Line Key: >>...

  • Page 76: Answering A Call

    Answering a Call When a SoundPoint IP Backlit Expansion Module is connected to your SoundPoint IP 650 phone, you can answer a call using one of the Line Keys. To answer a call using a SoundPoint IP Backlit Expansion Module Line Key: >>...

  • Page 77: Using The Busy Lamp Field

    The busy lamp field (BLF) feature allows you to monitor the hook status and remote party information of other users through the BLF LED indicators and display on the SoundPoint IP 650 phone with the attached Backlit Expansion Module. For more information, contact your system administrator.
  • Page 78 User Guide SoundPoint IP 650 The following figure shows the busy status of other users (for example, Jim Brown and Rob Smith are busy on the phone): 5 - 8...

  • Page 79: Troubleshooting Your Soundpoint Ip 650 Sip Phone

    Troubleshooting Your SoundPoint IP 650 SIP Phone This chapter presents problems, likely causes, and corrective actions. Problems are grouped as follows: • • • • • • If you still need assistance, contact your system administrator. Power and Startup Controls...

  • Page 80: Power And Startup

    User Guide SoundPoint IP 650 Power and Startup Symptom There are power issues. 6 - 2 Problem The SoundPoint IP 650 phone has no power. Corrective Action Do one of the following steps: • Verify that no lights appear on the unit when it is powered up.

  • Page 81: Controls

    The dial pad does not work. Problem The dial pad on the SoundPoint IP 650 phone does not respond. Troubleshooting Your SoundPoint IP 650 SIP Phone Corrective Action Do one of the following steps: • Check for a response from other feature keys or from the dialpad.

  • Page 82: Access To Screens And Systems

    There is no response from feature key presses. The display shows “Network Link is Down”. 6 - 4 Problem The SoundPoint IP 650 phone is not in active state. The LAN cable is not properly connected. Corrective Action Do one of the following steps: •...

  • Page 83: Calling

    Power is not correctly applied to the SoundPoint IP 650 phone. Dial tone is not present on one of audio paths. Troubleshooting Your SoundPoint IP 650 SIP Phone Corrective Action Do one of the following steps: • Check that the display is illuminated.
  • Page 84 User Guide SoundPoint IP 650 Symptom The phone does not ring. “Service Unavailable” is displayed on the graphic display. 6 - 6 Problem Ring setting or volume is low. Outbound or inbound calling is unsuccessful. You turned off the ringer.

  • Page 85: Displays

    Certain type of older fluorescent lighting causes the display to appear to flicker. Problem The connections are not correct. Troubleshooting Your SoundPoint IP 650 SIP Phone Corrective Action Do one of the following steps: • Check that the display is illuminated.
  • Page 86 User Guide SoundPoint IP 650 6 - 8...

  • Page 87: Regulatory Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 88 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
  • Page 89 In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
  • Page 90 User Guide SoundPoint IP Regulatory Notices - 4...
  • Page 91 Missed Calls shortcut 2–10 ending calls 3–8 features advanced 4–1 basic 3–1 list of 1–9 SoundPoint IP 650 1–9 SoundPoint IP Backlit Expansion Module 5–1 forwarding calls 3–14 getting started with your phone 1–1 handset answering a call 3–5 connecting 1–5...
  • Page 92 User Guide SoundPoint IP 650 missed call lists 2–9 multiple call appearances 4–1 multiple calls, hold 3–10 multiple keys per line 2–18 multiple lines call forwarding 3–15 Do Not Disturb 3–18 ring type 2–7 support for 2–17 text messaging 4–4 Voice Mail 3–20...
  • Page 93 troubleshooting audio problems 6–7 calling problems 6–5 controls problems 6–3 display problems 6–7 power and startup problems 6–2 screen and system problems 6–4 up arrow key, Speed Dial Index shortcut 3–18 using SIP URL for calling 3–3 voice mail 3–20 volume 2–9 watch buddies 4–6 Index...

  • Page 94: Index

    User Guide SoundPoint IP 650 Index – 4...

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2200-12651-001

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