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4
Select More. Select Save to store the contact in to your Directory.
Multiple Call Handling
5
Press Directories to close the menus.
If your administrator has enabled Multiple Call Waiting for your extension,
then your Polycom phone can handle multiple calls in a 'queue.' You can
switch from one call to another, and even join several queued calls into a
conference call.
If you are on a call and a new call comes in, the incoming call will appear on
your phone display.
To answer the new call, select it and press Answer. The first call will
automatically be placed on hold.
If you do not answer the incoming call, it will follow your extension's Ring No Answer call handling rules.
Station Login
If you have several work locations with phones assigned to you, you can switch your extension between them as needed.
For example, you may have one phone at work and one phone at home.
Before you can use this feature you must have already completed the initial configuration of the Polycom phone, including
the MAXCS server address and third-party phone password.
To switch your extension to your other phone,
1
On the Polycom phone, press the Speaker button and tap #17.
2
When prompted, enter your extension and password.
Working with MAXCS Clients
MAXCS will verify your credentials, log your extension off of the previous phone, and then reboot this phone.
You can perform many actions via your phone or via MaxAgent (or another client). Whichever device you initially use, you
must continue using that device until all calls drop or only one call is connected.
For example, if you put a call on hold via MaxAgent, to resume the call use MaxAgent. Likewise, if you answer multiple calls
Voicemail
via your phone, to release calls (or perform other actions), use your phone.
To hear voicemail messages,
Press Messages.
1
2
Select Connect.
3
When prompted, enter your password and respond to the
prompts in the voicemail system.
MAXCS 7.5 Polycom SoundPoint User Guide
Page 4
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