Directory; Multiple Call Handling - Polycom IP321 User Manual

Directory

To enter names and phone numbers in the Directory you will use the number
keypad:

Toggle between the three entry modes (numbers, uppercase letters,
and lowercase letters) by pressing the I/A/a key. The top line of
your display will indicate your current entry mode.

To move to the next field, press the down arrow key.
To add a contact to your Directory,

Press Directories. Select Contact Directory.

Select More. Select Add.

Enter the contact's name. Press down arrow to move to the Last Name
field.

Press the I/A/a key to switch to number entry mode for the Contact
(phone number) field.

(Optional) Specify a speed dial number.

Press Save. Press Directories to close the menus.
To save a recent caller to your Contact Directory,
1 Press Directories. Select Call Lists.
2 Select either Missed, Received, or Placed Calls.
3 Select the entry that you want to save.
4 Select More. Select Save to store the contact in to your Directory.
5 Press Directories to close the menus.

Multiple Call Handling

If your administrator has enabled Multiple Call Waiting for your extension,
then your Polycom phone can handle multiple calls in a 'queue.' You can
switch from one call to another, and even join several queued calls into a
conference call.
If you are on a call and a new call comes in, the incoming call will appear on
your phone display.
To answer the new call, select it and press Answer. The first call will
automatically be placed on hold.
If you do not answer the incoming call, it will follow your extension's Ring No Answer call handling rules.
MAXCS 8.0 Polycom SoundPoint User Guide Page 4