Problems Printing Correctly - HandHeld SP400X Series System Administrator Manual

fIgURE 9-4
Problems printing
Problem Cause
Red tail lights flash once and the SP400X
emits a hi-low tone.
The printer wheel on the SP400X was not in
contact with the print surface for the duration
of the print.
The ink cartridge is empty
Fast blinking red warning and tail lights; fast
blinking orange ink light.
The door may be open.
Red tail lights and red warning light blinking
slowly; solid orange ink cartridge light.
There may be poor electrical contact between
the ink cartridge and the SP400X.
Red tail lights and red warning light blinking
quickly; solid orange ink cartridge light.
The ink cartridge is bad.
Red tail lights and red warning light blinking
quickly; solid orange ink cartridge light

Problems printing correctly

fIgURE 9-5
Problems printing correctly
Problem Cause
Prints are faded or The print cartridge is out of ink.
streaked.
The print cartridge is dried out due to age.
There is a faulty connection between the print
cartridge and the SP400X.
The printed image skips SP400X is moved over heavily corrugated
(e.g., there are gaps cardboard
between parts of the
Poor printing technique.
print).
There are blank lines in The opening in the door is partially blocked.
the printed image.
The ink smears while Wheels on the door are broken or missing.
printing.
Ink drips are present on Ink and fibers may be accumulating on the
the printed surface. print cartridge and/or the door.
SP400X Series - 9. Troubleshoot problems and get support
solution
Reconfigure the time out to provide more time for printing.
ensure that the wheel is in contact with the print surface
and rolls for the duration of print.
Replace the ink cartridge.
Close the door.
Close the door and power cycle the SP400X.
Turn off the device and replace the door.
Turn off the SP400X, remove the ink cartridge and wipe the
ink cartridge contact pads.
Turn off the SP400X, remove the ink cartridge and wipe the
SP400X contact pads.
Turn off the SP400X and replace the door.
Turn off the SP400X and replace ink cartridge.
solution
Replace the ink cartridge.
Replace the ink cartridge.
Replace the ink cartridge.
Locate as smooth a printing location as possible.
Make sure you are following the instructions in "sCAN"
TIPs."
and "PRINTINg
"ClEAN THE DOOR."
See
Replace the door. See "REPlACE THE
Clean the door. See "ClEAN THE
If cleaning the door does not solve the problem, replace the
cartridge with a new one.
DOOR."
DOOR."
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